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Huge opportunity to learn how to increase margin and customer loyalty from brands already capitalising on personalised products, and service and technology providers that can enable your business

Today, I had the privilege of attending KML's Top 30 Under 30 Summit. Thank you The Westin Harbour Castle, Toronto and Sam for giving me and my colleagues this opportunity. And congratulations to Aaron for the well-deserved award! We're so proud of you! 🎉 I arrived already expecting to learn, but the panel sessions far exceeded my expectations. I'm excited to share my key takeaways: 📝"Diversity" extends beyond race, age, and gender orientation to include learning abilities. Most people who work in FOH are experiential learners, retaining information better through hands-on experience. Training should be tailored accordingly, rather than relying solely on PowerPoint slides or written materials. 📝Encourage every associate to collaborate and contribute to changes; give them a sense of purpose. 📝When hiring, shift the focus from "Will they stay?" to "How do we retain them?"; what we should be looking for, especially in the service industry, is Authenticity. 📝Going Green— This shouldn't mean taking away amenities or putting the burden on the guests in any way, it means offering an alternative. 📝Pre-Shifts— the hallmark of service excellence; setting the mood for associates and keeping them informed impacts guest's experiences more than you think.

Chances are, you may not have thought about Age Discrimination..? I hadn't either until recently, it seems the older I get, the more I become aware of my own unconscious biases towards getting older. This was my first time chairing our DEI group, and I really want to drive actions from conversation, so here are my take aways... One of the many things we discussed was how people (particularly younger people!) are less likely to recruit older people. For me, I certainly recognised this in myself when I recruited for a role in my 20s. Upon reflection, I think I felt threatened and wouldn't know how to manage/lead someone with more experience. My own insecurities could have got in the way of someone else's opportunity. I've been doing some self-reflection, and have so far committed to the below as a starting point: 1. Stop looking at the education section of CVs to gauge how old a candidate is...age is not an indication of maturity Catherine! 🤦🏽♀️ 2. If I find myself interviewing someone older than me, don't be threatened by it. Different experiences make strong teams (you should know this by now Catherine!)💪🏽 3. Be age inclusive: recruit from all age groups, create an environment for shared learning, plus identity and support issues specific to older workers 👌🏽 4. Use age inclusive language: older and younger. No need for anything else 🗣 Thank you again to everyone involved! I'm already looking forward to the next 🙌🏽 #OneChange AEV Association of Event Venues Ltd AEO Association of Event Organisers ESSA

Under a month to go until entries open. Celebrate your achievements with us at this years 2024 Gala Awards. #CSAhorsham #commissioning #commissioningengineer #buildingservices #buildingservicesengineering #studentsuccess #commissioningmanager #projectsuccess #businesssuccess #awards2024 #awardsandrecognition #awardsceremony #environmentalsustainability #products #diversityequityandinclusion

The Global Speakers Federation (#GSF) understands the value of this interconnected network, and as an association leader, you have the chance to benefit from it greatly. The community within GSF extends beyond borders and boundaries. It's a place that unites speakers associations worldwide, providing a space to connect, collaborate, and co-create. When your association becomes a part of GSF, you join a global community where ideas flow, best practices are shared generously, and opportunities for growth abound. Imagine the wealth of knowledge at your fingertips. GSF enables members to exchange ideas and insights, offering a wellspring of inspiration for your association's growth and development. Best practices are no longer confined to your region; they are now accessible from speakers associations across the globe. But the GSF community isn't just about information exchange; it's also a hub for building meaningful partnerships and seizing new opportunities. Whether it's forging alliances with international associations or collaborating on impactful projects, GSF opens doors to endless possibilities. So, are you ready to cultivate a thriving community within your #speakerassociation? Connect with GSF to explore the benefits of community, where the world's leading associations converge to share, learn, and grow together. 🤝💡🌍 #GSFBenefits #GlobalCommunity #ProfessionalSpeaking #ExchangeIdeas #AssociationLeadership #CollaborationOpportunities #VoiceOfGSF #GlobalSpeakers #globalspeakersfederation #gsf #associationleaders #speakersassociation #speakersassociation #speakersunite

In competitive markets, clients can see us as technically alike, so how do we differentiate ourselves, how do we help people trust us, how do we show up at our best? An ex actor and now executive coach and facilitator, I shared 3 simple skills through interactive activities and games (because we learn best by doing!) at Successo Network’s 1st birthday, on how to create impact, how to make your message stick and how to build trust. 🙂 First impressions count so set a positive mindset. This is the one that works for me, ‘what would it be like when everything goes well?’ 🎹 Music, words & dance - use open gestures and open body language (dance), purpose in the words you choose (words) and passion in how you say them (music). ✅ Structure - a hook (a question, statistic or surprise work well), the power of 3 (reduce your message to 3 things, less is more) and tell us a story, because we all connect when struggle transforms to success! #positivemindset #musicwordsdance #storytelling

What does winning mean for you and your team? Winning is great, but what do you want to win for – or who do you want to win for? Winning, or being named as a finalist for an award can be a massive boost for an individual, validating months, or years, of hard work. It can spur you on to further greatness whether you win or lose, giving you the confidence to take a step further in your progression or try something you previously thought of as unreachable. However, for a team, awards recognition can help in a number of other factors. Firstly, it’s great for morale. Employees see that their employers value their contributions and that their hard work is appreciated enough to win an award. This, in turn, can be great for employee retention, as people want to stay in a company that values them. It can also be great for attracting new clients and impressing your current ones. If people see that you’re a company that is highly thought of in terms of winning or being a finalist in an awards ceremony, then they will either want to work with you, or their decision to work with you will be validated. So, what are you waiting for? The SME Business Awards have an imminent deadline, so don’t delay. Show your staff exactly what you think of them, and highlight their brilliant work, NOW! Take a look at the 2023 event highlights and see what you could be apart of https://lnkd.in/gKH5zDDi To enter visit www.smenationals.co.uk Gold Sponsors FundOnion TaxAssist Accountants Bira - British Independent Retailers Association Red Giraffe® South West Apprenticeship Ambassador Network Charity Willen Hospice Milton Keynes Silver Sponsors Care Horizons Ltd Profile Resourcing Limited Business Clan Skills4Stem Ltd. Blue Soul Shoes Rebox HR ® Quantuma

As a new membership year gets underway, we want to give our 2024-2025 Executive Committee a chance to tell you, in their own words, why they volunteer and what makes AWCI special to them. Say hello to AWCI Secretary Adam Navratil. How long has your company been a member of AWCI? My grandfather, the founder of J&B Acoustical, Inc., joined AWCI in 1963. How long have you been involved in the organization? I have been attending Conventions since I was a child with my parents in the early 80's. Interest peaked during my college years and I naturally transitioned to attending Conventions annually from 2000 forward. I initially got involved with the Education Committee soon thereafter and served as chair for 8 years. I served on the board of directors from 2015 to 2021. Why are you involved? And why do you volunteer? I believe that participating on a national level with such a great orginization can only make you and your company better at what you do. The act of giving time to something that I'm passionate about is a way for me to give back while also honing my skillset. What is the value of membership for you, the company, your employees? The value of membership for me comes from the lifelong friendships/relationships that are forged. These relationships are valuable resourses in a non-competition environment. Thought processes, experiences, and insight are shared for the betterment of all. Our employees will get to see new products and technologies from so many vendors and manufacturers in one location while being surrounded by like-minded construction professionals. The educational programs help foster employee thought process and growth when they return to work after an AWCI event. J&B Commercial Construction of Ohio #AWCI24 #MyAWCI #leadership #construction #walls #ceilings

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Let's make #agrivoltaics the standard in the #agbusiness #agrisolar #dreamvertical Sunzaun - Vertical Solar #solar4farmers #solar4agriculture #verticalsolar