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Qoodz makes takeaway smoother for everyone Customers can browse digital menus, place orders ahead, and pick up their meals right on time. This reduces mistakes at checkout and saves on the cost of printed menus. Plus, with Qoodz loyalty programs, you can turn occasional visitors into loyal customers who keep coming back. By simplifying takeaway, Qoodz helps improve service speed, reduce costs, and build stronger customer relationships. Ready to make takeaway more easy? Try Qoodz #restaurantowners #qoodz #businessgrowth

Congratulations to Denni Arli, Dr Patrick van Esch and Scott Weaven for their accepted article titled "The Impact of SERVQUAL on Consumers’ Satisfaction, Loyalty, and Intention to Use Online Food Delivery Services” (https://lnkd.in/di8PvEMj) By evaluating the effect of service quality on customer satisfaction, loyalty, and intention to use meal delivery services, this study seeks to close this gap. The authors looked into whether patrons of restaurants or online food delivery services (OFDSs) were more devoted to one another. 475 respondents who had used online meal delivery services were gathered. In this study, partial least squares (PLS) modeling was used to analyze the data. According to the study, responsiveness had no effect on satisfaction or loyalty. This implies that to boost customer loyalty and satisfaction—which can subsequently result in a higher intention to use the service again (repeat patronage)—marketers and practitioners should concentrate on the other four SERVQUAL dimensions: tangibles, reliability, assurance, and empathy. For marketers using the SERVQUAL dimensions in the context of online meal delivery services, the research provides insightful information. This article makes several theoretical and managerial contributions to the literature on these issues. It provides key insights for marketers regarding the deployment of the SERVQUAL dimensions (tangibles, reliability, responsiveness, assurance, and empathy) as part of an online food-delivery service. #SERVQUAL #onlinefooddelivery #servicequality #customersatisfaction

As the delivery market continues to dominate the restaurant industry, analyzing delivery sales has become crucial for improving performance and customer satisfaction. Recently, I worked on a Deliveroo sales analysis dashboard , and it provided some powerful insights. While I’m excited to share the detailed analysis soon, here are three key points I believe every restaurant in the delivery space should focus on for success: 1️⃣ Peak Delivery Hours Analysis: Optimize staffing and kitchen prep during high-demand times to improve efficiency. 2️⃣ Popular Menu Items by Region: Tailor menu offerings based on regional preferences to increase sales. 3️⃣ Customer Feedback and Repeat Orders: Use delivery reviews and repeat purchase trends to enhance customer loyalty. Data is the backbone of decision-making in the hospitality industry. Stay tuned, I will be sharing actionable insights from my dashboard soon! #deliveroo #powerbi #businessintelligence #dataanalysis

Change is the only constant, especially in the food delivery space! With customers increasingly vocal about platform fee hikes, it's evident that they’re seeking better value for their money. This shift in consumer sentiment reveals a prime opportunity for businesses to innovate and offer something truly different. The festive season is the perfect time to launch a fresh approach—whether it's enhanced customer service, unique offerings, or cost-effective solutions. Listening to what customers want and responding with value-added services can create loyalty that no fee structure can buy. #Innovation #CustomerFirst #FoodDelivery #FestiveSeason #MarketTrends #CustomerExperience

There are numerous food ordering platforms out there, and it's likely every QSR has a favorite. If your restaurant is listed across multiple platforms, there’s little you can do to ensure your customer uses the one you prefer. But what if you could direct your customers to that platform—or better yet, your own website—without losing revenue to third-party commissions? Voice AI phone answering services offer a simple solution. When a customer calls to place an order, the AI concierge can automatically send a direct link via SMS to your preferred ordering platform. But that’s not all. You can also track SMS open rates to understand customer behavior better and even encourage online ordering to reduce no-shows and ensure customers pay upfront. This means fewer no-show orders, less wasted food, and more money in your pocket. P.S. - Let us know in the comments. What’s your preferred online ordering method for your customers?

How do customers feel about McDonald’s new $5 value meal? Senior Analyst Matthew Goodman’s research is featured in Restaurant Dive. Read more here: https://bit.ly/3U0v0BS If you would like to learn more about our McDonald’s coverage, reach out to us! insights@mscience.com M Science provides detailed coverage on the Restaurants sector. In addition to MCD, we offer research into many industry leaders, including: BJRI, CAKE, CBRL, CMG, DPZ, DRI, PLAY, PZZA, QSR, SBUX, SHAK, TXRH, WEN, WING, and YUM. In addition to Analyst research, we offer our Silver Platter Dashboard solution, and accompanying API, where we track restaurant trends across 90+ brands. Reviewing in-store and third-party delivery aggregator data, we provide visibility into sales trends, including details on channel, average check, traffic, spending by region and state, unique customers, frequency, and more. #MCD #mcdonalds #fastfood #fastcasual #valuemeal #quickservice #altdata #investmentresearch

In today’s competitive market, discounts may bring in more customers, but at what cost? 📉 The hidden costs of traditional discounts are 🍕 Loss of profits 🍕 Weakened brand image 🍕 Low customer retention This can hold back your pizzeria's potential. That’s where PizzaBox step in, offering a smarter approach to build customer loyalty through subscription model. With PizzaBox pizza subscriptions, pizzerias go beyond one-time sales by building loyal customers, ensuring steady income, and creating a premium brand image. 🔍 To know more about the pitfalls of discounts & subscription benefits, check out our latest blog: https://lnkd.in/gtsNN2qs Let’s redefine customer loyalty together. 🚀 Visit us at https://pizzabox.ai/ #pizza #pizzasubscription #pizzeria #pizzeriagrowth #subscriptionmodel #subscriptions #pizzabox #loyalty #customerretention #pizzeriaowners #boostrevenue #netflix #pizzarevolution #customerloyalty #upselling #pizzeriagrowth #discountsale #discount Gary Chaglasyan Vincent Chaglasyan

Your conversion rate isn’t your biggest lever. After years of optimizing online shops like HelloFresh, SNOCKS, KoRo, Giesswein and 150+ more, one thing has become clear: Conversion rates alone won’t give you the full picture. To truly understand your A/B test results, you need to consider: - AOV (Average Order Value) - CM1, CM2, and especially CM3 I’ve created a simple calculator that helps you understand the impact of an A/B test uplifts and downlifts (from CR and AOV) on your contribution margins, Want it? 1. Like this post 2. Comment "Sharing is caring" or tag a colleague And I’ll send it to you ✨ P.S. Repost for priority access (sometimes the comments can get crazy!)

𝐇𝐢𝐠𝐡 𝐂𝐨𝐦𝐦𝐢𝐬𝐬𝐢𝐨𝐧 𝐅𝐞𝐞𝐬: 𝐀𝐫𝐞 𝐃𝐞𝐥𝐢𝐯𝐞𝐫𝐲 𝐏𝐥𝐚𝐭𝐟𝐨𝐫𝐦𝐬 𝐃𝐫𝐚𝐢𝐧𝐢𝐧𝐠 𝐘𝐨𝐮𝐫 𝐏𝐫𝐨𝐟𝐢𝐭𝐬? Many restaurants are feeling the pinch of high commission fees from third-party delivery platforms. These fees can significantly eat into your margins and hurt your overall profitability. Here's how these charges impact your business: ❌ 𝐋𝐨𝐬𝐬 𝐨𝐟 𝐏𝐫𝐨𝐟𝐢𝐭 High commissions take a large chunk of your revenue, leaving you with less profit per order. ❌ 𝐇𝐢𝐝𝐝𝐞𝐧 𝐂𝐨𝐬𝐭𝐬 Delivery platforms often come with additional hidden costs, such as marketing fees, which further reduce your earnings. ❌ 𝐋𝐢𝐦𝐢𝐭𝐞𝐝 𝐂𝐨𝐧𝐭𝐫𝐨𝐥 With third-party platforms, you have less control over pricing, customer interaction, and promotions. ❌ 𝐐𝐮𝐚𝐥𝐢𝐭𝐲 𝐂𝐨𝐧𝐜𝐞𝐫𝐧𝐬 Delivery delays and issues with food quality can harm your reputation and customer satisfaction. The truth is, excessive commission fees are not sustainable for most restaurants. It's time to take a closer look at how you can 𝐫𝐞𝐝𝐮𝐜𝐞 𝐜𝐨𝐬𝐭𝐬 and 𝐦𝐚𝐱𝐢𝐦𝐢𝐳𝐞 𝐲𝐨𝐮𝐫 𝐩𝐫𝐨𝐟𝐢𝐭𝐬. Ratan Gain #RestaurantStruggles #NoMoreCommissions #BoostRestaurantProfits

Loyalty solutions can become a cornerstone for your restaurant’s success! How? 👉The average customer retention rate for restaurants is around 30%, studies show. This is not much, meaning 70% never visit your restaurant again. 🤩 Here are some benefits you can expect from a loyalty program: 💥Increased visits: Loyal customers visit more frequently 💥Higher spend: Loyal customers spend 67% more than newcomers. 💥Valuable insights: Capture data on preferences and buying habits. 💥Enhanced personalization: Offer tailored experiences, from greetings to favorite dishes. 💥Incentives & rewards: Boost spending and recurring visitors Get ahead in 2024 with our Restaurant Industry Trend Report! Download your copy here: https://hubs.ly/Q02sSvR70