SA Lube’s Post

#customer #customerservice #receptionist Almost every time, without fail, when I have to make inquiries and communicate with any customer service representative in any company, I am absolutely shocked and disappointed. I can literally say that only 1 out of 10 customer service representatives are actually doing a good job. Having worked as a customer service and receptionist myself, for many years, I know how important it is to have someone in your company who actually does their job well. Is it really that difficult to listen carefully, respect the client, and trying to assist? Do all those, who hire people for these positions, understand that someone in this role can make or break their company? I know this position is often paid very little and not looked at as an important job by many, because you are "not a manager" . A decent and professional representative will: -Answer you in a kind and clear manner, and introducing the company and themselves -listen to your inquiry, complaint or other issue - will try to give an answer or solution on the spot. -will have the talent to calm a customer down in a very kind manner - will repeat the issue and complaint, to make sure he/she understands everything correctly -will inform the client that he/she will get back to the client , if an answer or solution cannot be given immediately. - inform the client when they will get back to them - keep track and follow up on their promise - will keep track within the company to make sure the matter gets resolved. .... and the list goes on. Whenever I am lucky enough to communicate with someone who does have the right skills and who is great at what he /she does, I will also tell them. I will compliment them for doing their work well. Please, just hire people who are actually great in what they do. even if that means you might have to pay them more. In the end it will be better for your company. (and that goes for basically any position, regardless of degrees or not. )

https://lnkd.in/dTxaKV-M Executive Personal Assistant is responsible for performing a wide range of administrative and personal duties. This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive. Essential Functions and Responsibilities: Managing personal and professional calendar. Monitoring and directing multiple email accounts and other electronic communication. Purchasing supplies & other shopping and errands........ #PA2ASSISTRevolution #GlobalAssistantConnect #BusinessEmpowerment #VirtualPAPlatform #SkillMatchmaking #EfficientAssistance #QualityServiceConnection #SimplifyDelegateThrive #PA2ASSISTImpact #EmpoweringCollaboration

MEET THE TEAM – Inga Dinham We had a chat with Inga Dinham about her duties and what she loves to do in her free time: ❓ What is your job role❓ Inga: “Office Manager" ❓ What does a typical day look like for you❓ Inga: " No two days are exactly the same, which keeps things exciting! I’m usually juggling a mix of tasks—whether it's talking to suppliers, training new starters and helping them get settled, or making sure we're fully stocked with office supplies. I also keep things running smoothly on the admin side, managing the CRM and making sure the figures and finances are processed correctly.” ❓ Are there any books, movies, or shows you enjoy during your free time❓ Inga: "I love diving into a good book during my free time, especially historical novels—Philippa Gregory is one of my favourites! Right now, I’m hooked on Richard Osman’s newest book. When I'm not reading, I’m working on a knitting project, at the moment a hat and scarf for Chloe Pinkney, which has been a great way to unwind." #FlairForRecruitment #RealisingAmbitions #OfficeManager

Goodmorning Family and happy holiday. let's briefly talk about the value of proactive communication for an administrative assistant or customer service representative. Being proactive means taking initiative and doing things before you're asked. For customer service reps or administrative assistants, it means solving problems before they become big issues. It helps keep customers happy and things running smoothly. Customer service representatives or administrative assistants should be proactive because it helps to prevent problems before they occur, leading to happier customers and smoother operations. By being proactive, they can anticipate needs, address concerns before they escalate, and provide solutions before customers even ask for help. This builds trust, improves efficiency, and enhances the overall experience for customers and colleagues alike. Let's hear thought on this and discuss more in the comment section. I am still your strategic Administrative Assistant. let me handle your tasks while you focus on others. #virtualassistantservices# #proactivecommunication# #continuouslearning#

let's talk matters Administration today. What comes to your mind when you hear about Administration officer/Assistant. let's dive in, first you talk of strong organizational skills because as we know administrative and organizational go hand in hand. Not only do those in administrative positions keep on top of competing priorities by multitasking in often fast-paced environment, they often help their managers juggles their schedules, too. Some common examples of organization skills are: 1. Organizing and maintaining records, files, and databases. 2. Scheduling appointments and maintaining calendars. 3. Making travel arrangements. 4. Creating itineraries for managers 5. Forward planning. Secondly,communication skills both written and verbal are highly important administrative skills. Since individuals in administrative roles usually need to communicate with a large range of people, for example, communicating with their manager requires a different style to communicating with clients. Another important skill is the Teamwork and interpersonal skills. These skills are vital for businesses, and especially so to administrative roles since they bring together individuals' skills in order to achieve business goals. And lastly, Customer service skills. this is an important skill set that include the ability to communicate with external clients, solve their problems, show understanding , and ultimately ensure complete customer satisfaction. Do you agree? #Strong organizational skills # Communication skills #Teamwork and Interpersonal skills #Customer service skills

HEADS OF ALL DEPARTMENTS IN TOURISM INDUSTRY I think that all of the managerial heads of all departments (logistics, paperwork, accountants, sales, assistant directors like me etc.) should have a higher workload than the employees who work under us. The reason for such an workload is that decision making needs analysis, and thus it takes time. Good analysis requires good time. We may not have to just to deal with textbook issues which our employees could deal with themselves. An employee works 8 hours per day, we work 9-10 per day. An organized system is a good approach here.

I learnt this from one of my former bosses. Everyone’s role in the business is to make SALES. Either you are a social media manager, accountant, or front desk officer, or marketer in that company. The end goal is SALES! And sales is everyone’s business. Including the CEO. #SalesIsEveryoneBusiness #TeamSales #SalesGoals #SalesDrivenCulture #BusinessSuccess #TeamworkMakesSalesWork #SalesStrategy #SalesMindset #SalesAndMarketing #CEOMindset

"3 Game-Changing Tips Every Administrative Assistant & Customer Service Pro Should Know!" If you're like me, you know that the role of an Administrative Assistant or Customer Service Support isn't always easy—but it's so rewarding! 💼✨ Over the years, I've learned a few lessons that have not only helped me grow in my career but have also made me a better support system for my team and clients. Here are three tips I swear by: 1. Listen More Than You Speak When it comes to customer service, listening is key. Sometimes, all a client or team member needs is to feel heard. By actively listening, you'll gain insight into what they need and how best to assist them. 2. Stay Organized & Plan Ahead An organized workspace and a clear plan for your day make all the difference! Trust me, juggling multiple tasks without a plan leads to stress and mistakes. Embrace calendars, to-do lists, and reminders to stay ahead of the game! 3. Stay Calm Under Pressure Things won't always go according to plan. Whether it’s a difficult customer or a tight deadline, staying calm helps you think clearly. A calm demeanor reassures others and allows you to find solutions faster. Remember, being in these roles is a privilege because you get to make a huge impact—both on your team and the customers you serve. 💙 What's one tip that's helped you in your career as an Admin Assistant or Customer Service professional? Drop it in the comments! Ready to level up? Join the #14daysconsistencychallengewithmmesoma and let's continue growing together! 🚀 #AdminSupportSuccess #CustomerServiceChampions #14daysconsistencychallengewithmmesoma #day2visibilitychallengewithmmesoma

Murphy's Law "Anything that can go wrong, will go wrong." .....and though this may not be exactly what Edward A. Murphy said, it certainly has helped me to remain resolved when I feel that things are going 'off the rails'. Whether it's with a person goal or when engaging with a customer, being prepared for various outcomes will absolutely have you at an advantage. #customerservice #selfawareness #businessgrowth #selfgrowth

🏃Runners, Repeaters and Strangers - • Runners – this relates to daily work activities or problems, but you could also apply it to any projects or processes too. Take a moment to think about your work routine. What you do at work each day? Typical runners, for example, would be the emails you send, the phone calls you make, and regular meetings. It might also involve inputting info into a spreadsheet or a database. 🏃 • Repeaters – these are the activities, problems, projects or processes that you do less often in your working life. You might have a monthly meeting with your team or a customer. Maybe you have a project that happens on a quarterly basis. But it could also apply to a process you have to follow. This could include completing a form when you need to return something to a supplier or how you refund a customer. 📝 • Strangers – these are the activities, problems, projects or processes that you do occasionally. So, for example, you might hold an annual appraisal with your team. You might sometimes organise a special business birthday anniversary event. 🎉 🤔When you categorise your activities using the above approach, you can work out what resources are needed. You’ll probably need less planning for Runners and Repeaters compared to Strangers. But you’ll benefit from an efficient admin system for Runners and Repeaters, while Strangers could need different skills and resources. 🤩 📱Contact us at kelly@adminassassin.co.uk for more info on how we can make your admin problems disappear. 🖤 #AdminAssassin #Admin #OfficeOrganisation #SmallBusiness #Leicestershire