Samah G.’s Post

Building a collision repair program is no easy task for OEMs and often underestimated. It requires balancing quality, consistency, and customer experience while managing complex variables. 🔧 Technical Training & Certification – Ensuring repair technicians have the skills and tools to meet OEM standards. 🌍 Network Development – Building a trusted network of repair shops across regions. 📜 Regulatory Compliance – Navigating diverse regulations and certifications in different markets. 📦 Parts Supply Chain – Guaranteeing timely access to genuine parts for repairs. 🤝 Stakeholder Collaboration – Aligning goals with insurance providers, fleet owners, and other partners. This multifaceted process demands expertise, strategic planning, and ongoing oversight. At Berkhof Automotive Solutions B.V. | Management & Consultancy, we specialize in helping OEMs and partners streamline these complexities to build efficient, sustainable programs. Let's connect to discuss how we can support your goals! https://lnkd.in/ePB2W_Cn

👉The Foundation of Success in an Automotive Workshop: Discipline, Teamwork, and Excellence 🔧🚗 In the world of automotive service, success is built on more than just technical skills. It’s about creating a disciplined environment where every team member plays a vital role in delivering top-notch service. Here’s what sets a high-performing workshop apart: 🔹 Teamwork: It’s the glue that holds the workshop together. A successful repair isn’t just about one technician; it’s a collective effort where everyone shares knowledge and supports each other. 🔹 Obeying Orders and Following Protocols: Adhering to safety guidelines and workshop procedures ensures that every job is done correctly the first time. Respecting the process is key to maintaining quality and safety standards. 🔹 Multitasking: Whether it’s handling multiple jobs, assisting with customer queries, or managing urgent repairs, being able to juggle tasks effectively is a must. It keeps the workflow smooth and maximizes efficiency. 🔹 Attention to Detail: From diagnostics to quality checks, precision is everything. Small oversights can lead to big problems, which is why a disciplined approach ensures no detail is missed. 🔹 Customer-Centric Mindset: It’s about more than just fixing cars; it’s about building trust. Listening to customer concerns, providing clear updates, and delivering on promises form the core of great service. 🔹 Adaptability and Problem-Solving: The automotive field is constantly evolving, with new technologies and models emerging. Staying adaptable and proactive in solving new challenges is what keeps us ahead. 🔹 Continuous Learning and Training: A disciplined workshop is a learning environment. Regular training sessions and upskilling ensure that our team remains equipped to handle the latest automotive advancements. 🔹 Time Management: With tight schedules and customer deadlines, effective time management is crucial. It helps us prioritize urgent repairs while maintaining quality in all services. 🔹 Accountability and Ownership: Each team member takes full responsibility for their tasks. It’s about owning the outcome, whether it’s a routine service or a complex repair job. Proud to be part of a team where discipline, dedication, and excellence go hand in hand to deliver outstanding service every day. Let’s keep driving forward! 🚀💪 #AutomotiveExcellence #WorkshopDiscipline #Teamwork #CustomerSatisfaction #ContinuousImprovement #VehicleMaintenance #ServiceAdvisor #AutomotiveIndustry

❌ DON’T let this be your customer! 🤔 Service Advisor - not Order Taker Engine oil, coolant, brake fluid, transmission fluid, differential fluid, air filter, cabin filter, etc. These are all items that should be serviced at predetermined intervals provided to us by the OEM. Customers often know the basics; gotta change the oil and rotate the tires. But what about all those other fluids and filters? They all wear out just like the engine oil does. But our customers likely won’t know these other items require servicing. Why? Well because our customers come from other industries and they weren’t born with this knowledge. They trust their Service Advisors to advise them on what to do and when. If the advisor is only taking orders, the responsibility of the automotive professional falls into the customers hands. When you think about it, that’s not fair to our faithful customers. ✅ So, know your OEMs recommended intervoles for all serviceable components. ✅ Inform your customer about them every visit. (Even if they are not yet due, a heads up goes a long way!) ✅ Keep your customer on the path to a well maintained vehicle and off the path to expensive repairs. —— I’m Chris Craig. I create daily educational and coaching content for automotive employees. TikTok: https://lnkd.in/eMMVEWpC YouTube: https://lnkd.in/eTmW3WPS Do you work in a dealership? Whether it’s service or sales we bring professional training and coaching to your fingertips. Actionable, relatable, and intentional content that is precise and bite sized to fit your busy schedule. If you want to know more ask me about RockED. 🚀 #serviceadvisor #technician #servicemanager #fixedops #learninganddevelopment #teambuilding

Service with a smile, for miles to come! Learn how Everett became the trusted service provider for Hickory, NC!⬇️ 1. Thorough Multi-Point Inspections: Everett Chevrolet conducts comprehensive inspections to ensure your vehicle is in top condition, helping prevent unexpected issues. 2. Clear Communication: The service team, led by professionals like Tommy, explains the necessary maintenance and why it's needed, ensuring you understand the care your vehicle receives. 3. Peace of Mind for Long Trips: With Everett’s meticulous service, you can confidently embark on long road trips knowing your vehicle is prepared for the journey. 4. Transparency Through Video Documentation: We provide a video of the inspection along with a technician’s description, offering transparency and trust in the service provided. 5. Customer-Centric Approach: Our focus on customer satisfaction, attention to detail, and thorough care makes us a top choice for vehicle maintenance and repairs. 6. Expert Technicians: Skilled technicians at Everett Chevrolet ensure your vehicle receives the best possible care, enhancing its longevity and performance. Schedule your certified service by using the link! https://loom.ly/lLSpoGM #SundayService #certifiedservice #everettauto #everettcare

From mastering navigation, troubleshooting, tracking weather, and responding to mechanical issues, a pilot’s job is highly specialized. But a crucial aspect of a pilot's job often goes unnoticed—customer service. ✈ Read more from #captechu to find out how developing effective #customerservice skills is essential for a successful career in the #aviation industry.

Did you know? The Elite Support Certified network of dealers is committed to delivering consistent, superior customer service with every visit. Why choose Elite Support Certified dealers? Express Assessment: Quick preliminary assessment asap for informed decisions. Maximizing Uptime: Annual re-certification maintains a superior standard across the network, ensuring maximum vehicle uptime. Best-Trained Techs: Technicians receive continuous training, ensuring expertise and access to advanced tools for speedy repairs. Continuous Improvement: Dealerships must meet over 100 specific criteria in 20 customer service areas, overseen by dedicated Continuous Improvement Coordinators to maintain Elite Support certification. Robust Parts Availability: Extensive network guarantees essential parts are accessible. Exceptional Amenities: Focus on quality repairs, timely communication, and driver comfort, minimizing downtime during service. #NWTC #Freightliner #Certified #EliteSupport #TruckLife #Trucking #HeavyDuty #Trucks #Repairs #Canada #TransportationIndustry #BacktoBusiness

Automotive Industry The future of automotive repair extends beyond merely adapting to new technologies; it involves cultivating a career path that excites and prepares the next generation of automotive technicians for the evolving landscape. As the industry embraces electric vehicles (EVs), the demand for skilled professionals who are eager to learn and innovate becomes increasingly critical. Traditional automotive technicians, often driven by a passion for engines and mechanical systems, face a significant shift as EV technology requires new skills and a different mindset. Promoting a thriving career in automotive repair offers exciting prospects, specialized training, and substantial career growth opportunities. Specialized training programs tailored to EV technology will equip technicians to handle modern vehicle complexities and drive innovation towards sustainability. As EVs become more prevalent, investing in the education and development of new technicians ensures a skilled workforce capable of maintaining high standards of service. I was pleased to see the success of this online workshop presented to small vehicle repair shops and look forward to expanding this concept with others to foster greater innovation and growth within the industry. To meet the growing number of EVs, the industry must innovate by moving towards a one-stop automotive center model. This comprehensive approach replaces traditional specialist models, offering a full range of services under one roof. Such integration enhances convenience, efficiency, and competitiveness, aligning with the industry's shift towards holistic service solutions.

The auto repair sector is very competitive, requiring the business to track specific metrics for it to grow. With significant operating costs and increasing competition, it’s even more relevant than ever for auto repair owners to measure and track certain KPIs to maximize growth and profits. The second of top 10 KPIs auto repair business is: 2. Efficiency rate Efficiency is another critical KPI to assess an auto repair shop’s productivity. It is important to note that this KPI doesn’t measure the efficiency of mechanics but rather the hours billed. Increasing efficiency implies increasing the number of hours billed at the front counter or cutting the number of hours worked at the workshop.  In order for your auto repair shop to be profitable, you must make sure that the number of hours worked is at least inferior to the number of hours billed. Efficiency rate = # hours billed / # hours worked For instance, if a technician takes 8 hours to complete a repair that was originally billed at 10 hours, efficiency rate is: Efficiency rate = 10 / 8 = 125%

At our company 1- Transparency in costs 2- Saving time 3- Service at your desired time 4- Customer service support about auto mechanic repair shop 5- No need to transport the car to the repair shop 6- One month warranty for car repair service 7- Use an experienced auto mechanic

💡 Helping customers with their car needs! 🤔 Is the car more important or the customer?… It’s often stated that Technicians work on the cars and the Service Advisors work on the customers. This is generally true to an extent of which I would argue is the concept team work. Think about it, at some point the advisor will have to see that car, ask questions about it, type things in the repair order in reference to it, maybe even drive it. The tech will at some point have to read what the customer is complaining about, explain findings to the advisor to inform the customer, and then type the cause and solution into the repair order for the customer to see. Do you see? It’s not so black and white. There is some overlap. So as a tech, some focus on the customer is important. After all absent a customer we are absent a car. As an advisor, some focus on the car is also important. Absent proper information we are potentially absent a proper solution to repair the car. ✅ At the end of the day, this is a customer service industry revolving around cars, and teamwork is always best! Check out my FREE report “Needs Analysis Summary: Technician Training” that aims to shed some light on the technician shortage with REAL data from 11 automotive industry experts and 804 automotive professionals. Here is the link: https://lnkd.in/gBXCwdHh —— I’m Chris Craig. I create daily educational and coaching content for automotive employees. TikTok: https://lnkd.in/eMMVEWpC YouTube: https://lnkd.in/eTmW3WPS #serviceadvisor #technician #servicemanager #fixedops #learninganddevelopment #teambuilding #leadership #technicianshortage