Sammons Financial Group Companies’ Post

*Happy Customer Service Week!* We keep it all together, ensuring customers feel valued, heard, and cared for. Customer service professionals are the backbone of every business, handling challenges with grace, solving problems with patience, and turning moments of frustration into opportunities for connection. We are one of the best things to happen to businesses, and the work we do is invaluable! As we celebrate this week, let’s remember: Be happy, stay strong, and don’t let anyone pull you down. What we do matters, and our positive impact is felt every day. Let’s keep holding it down and continue to show the world the true meaning of service excellence! Together, we’ll keep delivering value, creating positive experiences, and growing stronger as a team. #CustomerServiceWeek #CustomerExperience #ServiceExcellence #CelebrateTheHeartOfBusiness

As we celebrate this special week, the idea of going the extra mile resonates deeply with me. Customer service is not just about resolving issues, it's about making every interaction memorable. Going above and beyond means anticipating needs, delivering solutions with a personal touch, and ensuring every customer feels valued. In my experience, the real magic happens when we step outside the norm to provide that little extra care. Whether it's following up with a client after resolving an issue or finding creative ways to exceed expectations, the commitment to exceptional service is what builds trust and loyalty. Here's to all the customer service professionals out there who strive to make a difference every day. Let's continue to push boundaries, embrace challenges, and go the extra mile. #CustomerServiceWeek2024 #AboveAndBeyond #GoingTheExtraMile #CustomerExperience #CustomerCare

Customer Week Enigma..... As we joyfully and dutifully celebrate Customer (the business lifeline and the main employer) week , may we also be reminded that the employee is equally important. As we do things to make the customer feel welcome and appreciated, may we ensure that our employees are also feeling welcome and appreciated at the workplace. Let us make the workplace conducive for all employees without segregation, those who were not hired by us, those who are about to retire, those who are not from our varsity or high school alumni, those who are not from our church, those who have different religious beliefs, those who have different political ideologies are all equally important. A welcoming and well-kept and maintained work environment is key to making your employees very welcoming to customers. This gives better productivity, reduced production costs, return on investment and meeting of strategic objectives. #EmployeesAreCustomersToo #HappyCustomerServiceWeek

Today is the start of Customer Service Week. I'm in two minds about this... On the one hand, I am all for recognising the great work many customer service teams do. And the importance of excellent #CustomerService. However, on the other side, I can't help feeling we should be championing customer service every day. It's certainly what I want to do. #CustomerServiceWeek

I can say I have picked up another important Skill, content creation and video editing.

𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗪𝗲𝗲𝗸 𝗲𝗖𝗮𝗿𝗱𝘀 𝗔𝗿𝗲 𝗛𝗲𝗿𝗲 With a few keystrokes you can send free Customer Service Week eCards to team members across the hall or across the globe. eCards were designed to coordinate with all of the Above & Beyond decorations, gifts, rewards, and stress relievers you’re using during Customer Service Week. So go ahead, announce your coming celebration, share daily updates, thank everyone for going Above & Beyond, and more. Here’s all you do: 1. Simply select your favorite card. 2. Compose your message. There’s room for a simple "Thank you for going Above & Beyond for Customers," to a longer, more personal message. 3. Preview your card, and send. It’s that easy! See the eCards at CSWeek.com. And while you’re there, be sure to order your celebration materials! But, don’t delay, popular items go fast.

Happy Customer Service Week is celebrated globally in the month of October every year (7th to 11th of October). It is a time to celebrate customers who help service providers(us) to reach greater heights through the feedback/questions/constructive criticism that they do provide. The theme for this year is *"Above and Beyond"*. Below are some of the things I have learnt as we celebrate the Customer Service Week, 1. Complaints are our goldmines of information. 2. Commitment. 3. Passion and Dedication. 4. Service that transcends borders. #CustomerServiceWeek #AirtelMalawi #iSONExperience #AboveandBeyond

Celebrating Customer Service Week: Are We Truly Representing Our Brands? This Customer Service Week, let’s take a moment to reflect on the essential role we play as customer service representatives. Our interactions define not just individual experiences but the overall perception of our companies. Every conversation is an opportunity to make a lasting impact—let's embrace that responsibility with pride! As we celebrate, I encourage everyone to ask themselves: Are we just wishing a happy Customer Service Week, or are we embodying the values of our brands every day? A true customer service champion goes beyond greetings; they actively contribute to building trust and loyalty. Let’s inspire each other to be the best representatives we can be. Share your thoughts and experiences below! #CustomerServiceWeek #CustomerExperience #BrandRepresentation #Inspiration #CustomerServiceExcellence

Ever been so blown away by a customer service rep you wondered if they had magical powers? Like, "Did this person just solve my issue, boost my mood, and turn my Monday into a Friday all at once?" Welcome to Customer Service Week! The theme this year, Above & Beyond, reminds me of Deuteronomy 1:7 where God tells the Israelites, “It’s time to move forward and conquer new ground.” In the customer service world, going above and beyond is our way of conquering new ground every day! Did you know 93% of customers are more likely to return after receiving excellent service? That’s why going the extra mile isn’t just nice, it’s essential. Let’s take this week to push past the ordinary and create unforgettable moments for those we serve. It’s not just about fixing issues, it’s about leaving a lasting impression. What’s the most amazing customer service experience you’ve ever had? Share in the comments, and let’s celebrate the real superheroes of business! #AboveAndBeyond #CustomerServiceWeek #Deuteronomy1v7 #CustomerExperience #ServiceExcellence #FaithInBusiness #SuperheroService