Saratu Mahama’s Post

A perfect example of enabling your employees to step outside of their day-to-day to provide customers with memorable "Peak Moments." This moment is ad hoc, but the book "The Power of Moments" also talks about the importance of 'designed' moments that 'wow' customers and leave an impression... highly recommend the read! #ThePowerofMoments #CustomerExperience

Sailing into Success! The cruise industry continues to set sail towards new horizons, with robust growth driving the need for additional vessels. As demand for cruising experiences surges, cruise lines are responding by ordering new ships at an unprecedented rate. In recent years, the cruise industry has witnessed remarkable expansion, buoyed by a combination of factors including increasing disposable income, a growing interest in experiential travel, and a desire for hassle-free vacation options. This surge in demand has prompted cruise lines to invest heavily in expanding their fleets, with orders for new ships reaching record highs. These new vessels are not only larger and more technologically advanced but also cater to evolving consumer preferences, offering an array of amenities and activities to suit a diverse range of travelers. From luxury cruises to family-friendly adventures, the modern cruise ship is designed to provide an unforgettable experience at sea. Moreover, the expansion of the cruise industry is not limited to traditional markets. Emerging regions, such as Asia-Pacific and the Middle East, are increasingly becoming hotspots for cruise travel, further driving the need for new ships to meet growing demand. As the cruise industry continues to chart a course towards growth and innovation, the ordering of new cruise ships stands as a testament to its enduring popularity and bright future on the seas.

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Additional tips for making the most of your cruise experience: Cabin Selection: Choose a cabin midship and on a lower deck for stability.

Day 23/30: Fun Supply Chain Facts! I am traveling across the country this coming weekend with United, which made me curious about the logistical dance behind arranging and defining flight times. So here goes some fun facts about air travel: 🛩 Over 100 logistical elements are coordinated for each United flight, including fuel delivery, catering, baggage handling, and crew scheduling. 🛩 Real-time data and advanced algorithms help optimize flight routes, shaving off minutes. A 1-minute reduction across United’s fleet can save up to 1.2 million gallons of fuel annually—enough to fill 1,818 Olympic-sized swimming pools 🛩Comparison: Unlike automotive supply chains, which plan months ahead, air travel logistics require real-time adaptability to manage factors like weather and air traffic, making them uniquely complex. Next time you board a plane, think about the intricate choreography behind getting you safely to your destination! ✈️

Discover these insider secrets to score a free upgrade on your next cruise adventure!

Discover these insider secrets to score a free upgrade on your next cruise adventure!

Once upon a time, airships weren’t just aircraft—they were flying luxury hotels, complete with piano lounges, dining rooms and staterooms. The Hindenburg was the epitome of airborne elegance. But one fiery moment grounded the dream of cruise ships in the sky forever… or did it? Get the latest aviation news — straight to your inbox, weekly, for free ✈︎ flybuyer.com/subscribe #aviation #businessaviation #aviationnews #pilotlife

From Flight Delays to Flying High: Jet2's Winning Formula Yes, it's another Jet2.com and Jet2holidays—my tenth flight with them, in fact. Why do I keep coming back? Because they’ve earned my trust and loyalty. Sure, it’s easy to be friendly when things are running smoothly. But when there's a problem, that's the real test. We'd just had a brilliant weekend celebrating my mother-in-law’s 75th birthday, still on a high as we arrived for check-in, only to hit a wall—a delay of nearly two hours. But Jet2 staff turned it into a masterclass in customer focus. Instead of grimacing, the Jet2 team delivered the bad news with positivity, owning the issue without excuses. Confidence? Check. Empathy? You bet. She didn't just smile; she tailored her message, directing families to the play area, pointing coffee lovers to cafes, and assuring everyone of regular updates. Later, I approached another Jet2 staffer pacing through the airport, half-expecting a “What do you want?” vibe, but she spun around with a smile, genuinely listened, and gave me a precise update without missing a beat. Happy to help, just like her badge said. And when boarding finally came, as everyone crowded the gangway, that same Jet2 staffer brought calm. She wove through the frustrated mass, boarding passes in hand, organising groups with unwavering positivity. Not once did she lose that smile. In stark contrast, a friend recently faced a huge delay flying from Italy to the US. Zero comms, only whispers in Italian to the few brave enough to ask what was happening. It’s clear to me: Jet2 has mastered the art of turning every moment—even the tough ones—into opportunities to win loyalty. There's a reason I keep coming back. Every moment matters. #customerexperience #customerloyalty #customerservice #branding #marketing #leadership #culture

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