Sarita Chauhan’s Post

The Role Of Emotional Intelligence In Healthcare: Caring Beyond Medicine https://hubs.la/Q02f2HhD0

The EFPC will be hosting a webinar on “Teamwork makes the dream work – tools for interprofessional collaboration in primary care in Austria”, on  31 October 2024, at 12h30-13h30 (CET), by Sarah Burgmann and Johanna Pilwarsch The webinar will explore forms of interprofessional collaboration (IPC) in primary care (PC) and their definitions. In the past 10 years Austria went through a PC reform making a shift from mono-professional GP practices to multiprofessional primary health care units (PHCU). To accompany the reform process the Austrian PHC platform developed diverse tools for the multiprofessional teams of PHCUs to support IPC in primary care. Various methods were employed, including literature reviews, focus groups, and expert workshops. The resulting outputs comprise recommendations for IPC, an onboarding map, fact sheets of healthcare and social professions working in primary health care units (PHCU), and intraprofessional networking groups. These resources aim to enhance IPC, which is associated with improved outcomes in the delivery of patient care (e.g. continuity, coordination, satisfaction, complex needs) as well as job satisfaction. The webinar presents these tools and discusses their potential impact on fostering effective IPC in primary care practices. For more information: https://lnkd.in/dfqK-CJv Sarah Burgmann Johanna Pilwarsch

🩺 Building Empathy into the Structure of Healthcare 🩺 #GrtArtcl Empathy is not just a nice-to-have in healthcare—it's essential. This article from Harvard Medical School explores how building empathy into the healthcare system benefits patients and providers alike. As someone with family in the medical field, I'm especially grateful for the empathetic doctors who are making a real difference in their patients' lives. It’s a reminder of how important it is to maintain human connections, even in a data-driven, tech-forward world. Check out the article and let’s discuss how empathy plays a role in healthcare today! #CSIBUS605 #ProfTimRN #EmpathyInHealthcare #HealthcareLeadership #PatientCare 😊 😀

Why is health care so hostile to feedback from patients? Is it because health care is fixated on the expert model? And demands perfection from professionals? So therefore patients can’t possibly offer a better way? This is an honest question that has come up again and again in my conversations with patients + caregivers this week. No learning from patients = no quality improvement. Period. I’m truly curious about the *why* behind this dismissal of constructive feedback - both at point of care and at the patient engagement level. Is it the notion that ‘heroes and angels’ can do no wrong? I say this as a person who dropped out of nursing school half-way through in the late ‘80’s. There were many reasons for this, but the straw in the camel’s back was that I got screamed at in the staff room for not bandaging a patient’s limb properly. Screamed at because I made a mistake. And then chastised because I wasn’t ’tough enough’ to allow myself to be treated that way. All this swallowing of hard emotions by health care staff is coming home to roost. People are simply leaving because of the way they are being treated. Patients want to be treated with care too! But we don’t have the option to quit. Is one of the answers to the resistance to feedback is we finally acknowledge the role of our collective emotions in health care? As James Munro from Care Opinion wisely says, “I think there are many reasons, of which the most important is simply *fear*. HCPs are scared of making mistakes + scared of pts seeing their mistakes.” Can we talk about this fear? Have safe spaces for staff and patients alike to have conversations about emotion in health care? I don’t want a perfect health care professional. I want a human one.

TRUST. The importance of building a trusting relationship with patients and clients cannot be overstated. In this great article by Dr. Peter Pronovost, whose name is synonymous with quality in health care world, he highlights the importance of trust. But what does it take to build trust with our patients? Think about what factors lead you to trust another person. Clear, open, and honest communication? That the other person really knows who you are as a person and knows what is important to you? Feeling that the other person would stand up for you? These are the trust factors that our patients are looking for in health care. Patients rightly assume we are competent in our skills. But health care, when done right, is a mix of Science and Art. We have the knowledge and skills necessary, but sometimes we do not put enough emphasis on the Art - the compassion for our patients that is foundational to building a trusting relationship. When our patients trust us, they will seek us out and come back. Trust is synonymous with "highly recommend." I would highly recommend someone I trust - wouldn't you? In our Creative Health Care Management's See Me as a Person Workshop, we talk about how the four therapeutic behaviors - Attuning, Wondering, Following, and Holding - lead to a trusting relationship with our patients. A relationship that leads our patients back to us, time and time again, because with us, they feel safe. And that is what matters. Want to learn more about See Me as a Person workshops or webinars? I would love to talk with you! #CHCM #SeeMeasaPerson #RelationshipBasedCare Gen G. Marky Medeiros Ruth Kitzmiller Amber Orton Kathleen Van Wagoner Sara Sullens Donna Wright Creative Health Care Management, Inc.

Designing a proactive, preventive approach to health care can help identify risks early, reduce clinician burnout, and improve patient satisfaction. 💡 This article informs best practices for developing empathetic, engaging content to empower patients through the following elements: -Personalizing patient education -Addressing social determinants -Holistic health integration -Simplifying medical information -Human connection in healthcare Read the article: https://lnkd.in/ecpUq8zE

What does it mean to provide hospitality and hotelification to healthcare workers? 🤔 Well, for one workplace which introduced the Circles solution, it meant an incredible 5,343 hours saved ⏰ One of the greatest challenges across industries, but particularly pertinent within the healthcare sector right now, is burnout - with approximately 50% of health workers reporting signs and symptoms. What we aim to do is reduce staff stress levels by alleviating many of life's challenges, and tackling their to do lists whilst they attend to others. And with 98% repeat use of our service, the stats speak for themselves 📈 Read more about what we can do for your business below ⤵️ https://lnkd.in/evsNjjQs

In healthcare, the pursuit of continual improvement is essential to enhancing patient outcomes and operational efficiency. Dr. M. Rashad Massoud emphasizes the importance of evidence-based strategies to bridge the gap between theory and practice. By focusing on proven quality improvement methods, healthcare leaders can drive significant changes in their organizations. The Health Care Quality Improvement: From Design to Implementation program at Harvard T.H. Chan School of Public Health offers a comprehensive approach to achieving these goals. Through practical exercises and real-world applications, participants will learn how to implement projects that lead to measurable, lasting improvements. Learn More: https://lnkd.in/eUG-fkmR  #HealthcareQuality #PublicHealth #ContinualImprovement 

Before you can have compassion for others, you must have compassion for yourself. The Center for Mindful Self-Compassion offers a six hour training, "Self-Compassion for Healthcare Communities (SCHC)." Learn more about this opportunity at https://loom.ly/GnzPXuE. #selfcompassion

Nurses! You, as an individual or an organisation, have an opportunity to contribute to this phase of the Unleashing the Potential of our Health Workforce, Scope of Practice Review. This phase represents a pivotal moment in our journey to shape the future of primary health care practice. Your submissions provide a unique opportunity to influence policy and reform decisions that will directly affect the practice and delivery of health care in our country. This is your chance to ensure that the voice of your profession, organisation, or community is heard at the national level. This survey framework seeks your views on Issues Paper #2 of the Scope of Practice Review. Your voice matters. Raise it. Be heard: https://lnkd.in/gKgV3TUn