tobook recommends’ Post

Hospitality is all about winning over the hearts of guests. This requires striking the right balance between giving the warm welcome and offering an impeccable service. #AHLEI #AHLEIAsiaPac #HospitalityEducation #customerexperience #customerservice #hospitalitycareers #hospitalityjobs #hotels #hotelmanagement

Hospitality is all about winning over the hearts of guests. This requires striking the right balance between giving the warm welcome and offering an impeccable service. #AHLEI #AHLEIAsiaPac #HospitalityEducation #customerexperience #customerservice #hospitalitycareers #hospitalityjobs #hotels #hotelmanagement

Our verdict based on some hard facts.... on the impact The Peninsula hotels will have on the 5 star hotel market in London, see prior post introduction / context: https://lnkd.in/gHajbNer The impact to the RevPAR and RGI for the 33 hotels nearby The Peninsula will be significant.... Why? 1. The Peninsula Hotel decided to create a "league of their own", positioning themselves well above the rest.... for the next 365 days. The Peninsula has positioned themselves 82% above the average of their "peer group".... replacing the Dorchester, who historically commanded the price premium above anyone else.... 2. Given their superior product (time will tell if service, experience etc is more superior....) - their standard product in size is in most cases larger then the average Suite of the 5 star hotels in the surroundings of The Peninsula / Downtown London. 3. RevPAR and RGI tend to get a boost by managing to yield your Suite product.... With The Peninsula Standard product outshining your suite product.... this will significantly impact competitors RevPAR and RGI. Broader context We believe hotels should conduct (re)positioning studies and workshops on a more frequent basis, and definitely when significant events occur (like entry of a strong brand and operator).... Needless to say, DM us, and we can provide you the holistic picture and a concrete plan of action to combat the (new) risks.... #LocationIntelligence #SWOT SpotQuest TravelGenius Pte Ltd The Peninsula Hotels Mandarin Oriental Hotel Group Rosewood Hotel Group Belmont Dorchester Collection Bulgari Hotel Group Jumeirah Mark Wong Rolf Buehlmann The Savoy

Maybe 🤔 I am wrong, but I think that in the Marriott brand family there are far too many brands with limited brand differences . For example, in the Premium segment : #DeltaHotels by Marriott, #GaylordHotels, #LeMeridien, Marriott Hotels, #Renaissance Hotels, #Sheraton, The Marriott Vacation Clubs and #Westin. What are thr brand differences between #Sheraton core brand,Marriott core brand , Renaissance hotels, Delta Hotels by Marriott and Westin? #branding #lodging #Marriott #loyalty #hotels #differentiation

Does being a smaller boutique property mean being at a disadvantage? Nope. 🚀 What if we told you it’s actually your greatest strength... Curious how to outmaneuver the giants and win? Watch to learn the secret. 🎯👇 #HotelTips #RevenueStrategy #Hotels #HospitalityIndustry #BoutiqueHotels

What we have is a place worth remembering, an enclosure that reeks of quality and daring assurance. No wonder we’re always on everyone’s mind when it comes to top-notch hospitality. #suruexpresshotel #hospitality #monday #motivation #hotels #hotelsinlagos #surugroup #haldanemccall #homeawayfromhome

Which hoteliers exude the very definition of hospitality to you? It’s a thought I had whilst catching up over coffee yesterday with the always warm and lovely, Charla Forinton at Brown's Hotel, a Rocco Forte Hotel in Mayfair. As she updated me on all the latest exciting news at Rocco Forte Hotels, I was reminded of of the time that Sir Rocco’s sister Olga Polizzi hosted a garden party for an intimate gathering of guests at her central London home. I’ve been very privileged to have attended intimate gatherings at the homes of Izzy Sharpe, Founder & Chairman of Four Seasons Hotels & Resorts, and the late & great Sir William Hastings, more well known as Billy, founder of Hastings Hotels. HOSPITALITY IN THEIR BLOOD Hoteliers who extend unique invites for guests to visit their homes simply exude hospitality. There are some values & attributes that such events communicate about the hotelier: 1️⃣ Personal touch - A hotel is a business, but our homes are our sanctuary and only close family & friends usually get invited in. For hoteliers to invite select groups of guests to enjoy hospitality at their home shows a deeper level of appreciate and helps foster connections. I’ve long felt a greater warmth and connection to Rocco Forte Hotels, Hastings Hotels, and Four Seasons Hotels & Resorts as a result of those grand gestures & experiences. 2️⃣ Going the Extra Mile - It’s a show of appreciation by the hotelier because it indicates a willingness to invest time & effort into hosting you and making you feel welcome in their personal space. 3️⃣ Relaxed - The home environment is less formal and much more relaxed than your typical hotel setting, so it helps facilitate more relaxed & authentic conversations that help build relationships. 4️⃣ Exclusivity - It’s always nice when someone makes you feel special and being invited to a hoteliers home makes you feel part of an inner circle, an exclusive club, where you have been recognised as providing value. Have you had such an experience in your industry and what else would you add to this list? 💡 This commitment to hospitality illustrated to me the high standards of service that could be expected for guests at each of these hotel groups. And, it just so happens I've never had less than exemplary service with any of these brands. #hotels #creative #personalservice

Day 104 of my #hotelquotes365challenge ‘Moments of truth tell the tale of success or failure. Every contact with the customer creates a lasting impression - for better or worse. Handle each opportunity with care.’ #famoushoteliers #hotelexplorer_net #hospitality #hotels #hoteliers #themostfamoushoteliersofalltime #hotelservice #serviceexcellence #luxuryhospitality

Review: The Osaka Station Hotel, Autograph Collection The Osaka Station Hotel is a newly opened and centrally located luxurious hotel incorporating Japan’s Railway history into various elements of the hotel. Click to see our review. #OsakaStation #Marriott #Bonvoy #MarriottBonvoy #Osaka #Japan #AutographCollection #HotelReview

1. Why employee's wanted to work with GOOD Brand Hotels? 2. Why management company does not follow all the standards when they have tied up with the Brand Hotel? 3. Why Brands hotels are not giving pressure to the management company to work according to them? #Hotels #Hospitality #HotelEmployee #HotelBrands