Seegrid’s Post

Empowering customer success teams with specialized enablement is crucial for driving growth and satisfaction. In this insightful discussion, our CEO, Roderick Jefferson shares the importance of tailoring information to individual needs and the role of sales skills in customer success. hashtag #CustomerSuccess #Enablement #SalesSkills #TeamDevelopment https://lnkd.in/g3mSXk-p

Customer Success Story Alert! We just received an incredible testimonial from one of our amazing customers, and we had to share it with you all! Tell us your thoughts! What was the most impactful moment of your experience with us? Drop your stories in the comments below! #CustomerSuccess #Testimonial #BusinessGrowth #HappyClient #Evonence

I am in a firefight, how do I survive? As a customer success practitioner, you may be caught in a firefight for several reasons and one may be that your organization has acquired poor fit customers in a bid to drive revenue. So what do you do, quit? That's an option too 😉 But you could also -carry out customer discovery and find out what your customers needs really are and if your product is capable of providing the functionality to solve those problems. -categorize those customers based on those specific needs-those your product can solve immediately and those you can easily fit into your product roadmap -Find out which of those customers have a life time value that can help you recover your cost of acquisition and drive revenue. -Build a product roadmap in conjunction with your product people and prioritize the specific needs of customers within the category identified above. -Continue to fight the fires as you deal with the category above, and solve for lower life time value clients as you go along.

Chapter 40 Review of "Transformed" by Marty Cagan: Objections from Customer Success It addresses the concerns of Customer Support managers and consultants regarding the Product Model. Marty Cagan explains how frequent small increments can clash with their priorities, threaten their mastery of tools, and require constant learning. Additionally, the Product Model challenges the sustainability of custom, duct-tape solutions often provided by Customer Support, especially with frequent deployments. #Transformed #MartyCagan #CustomerSuccess #ProductModel #SupportChallenges

💖 The Heart of Customer Success: Rethinking Beyond Renewals 💡 In the dynamic world of technology, customer success transcends the mere transactional aspect of renewals. It embodies a profound ethos of partnership and collaboration. Here’s my perspective on why customer success is about more than just renewals: "Success is not just about what we accomplish but; it's about what we inspire others to do." Providing a solution isn't enough. Customer success means being proactive, acting as strategic advisors, and innovating to ensure our customers thrive. We empower them with knowledge, resources, and best practices to unlock the full potential of our technology. 🌟 In technology adoption, customer success is pivotal. It's about driving meaningful change, helping organizations embrace new technologies, and guiding them through transformation. Ultimately, it's about building lasting relationships based on trust, transparency, and shared success. 💼 Renewals are essential, but the true essence of customer success lies in helping customers realize the art of the possible. It's about creating a symbiotic ecosystem where both parties thrive, innovate, and grow together. Join me in embracing the heart of customer success! #CustomerSuccess #TechInnovation #Techadoption #Collaboration #Empowerment #Transformation #SharedSuccess 🚀

One of the biggest challenges towards onboarding in Customer Success is getting information about a client from Account Managers and Sales teams. Often, there’s a fear that Customer Success might mess up something they’ve worked hard on or even steal their shine. But it doesn’t have to be this way. By educating other teams about the role of Customer Success and its importance to the organization, we can build trust and collaboration. When we all work together, we create a better experience for our customers and drive the company forward. #CustomerSuccess #Teamwork #Collaboration #BusinessGrowth

THE 1 THING THAT CAUSES CUSTOMER SUCCESS OBSOLESCENCE ⚠️⚠️⚠️⚠️⚠️ ⚡ Customer Success teams are in danger of becoming obsolete. 🔁 You do the same things, the same way over and over again because they work. That’s status quo! 🧟 In this video, I explain why and how not to become obsolete in the customer success world. #customersuccess #reactive #proactive #predictive

Empowering customer success teams with specialized enablement is crucial for driving growth and satisfaction. In this insightful discussion, I share the importance of tailoring information to individual needs and the role of sales skills in customer success. #CustomerSuccess #Enablement #SalesSkills #TeamDevelopment https://lnkd.in/gUQUe4_P

How to Get a Hug from Your Customer: 👐 Customer Success is not just about delivering a product or service, but also about creating value and building relationships with your customers. Sometimes, you can even get a hug from them! 🤗 That's what happened to me and my team last week, when we turned a struggling account into a happy customer. Want to know how? Read below 👇 The Background - I and my team came to this account later on in their lifespan, and while things have largely been pleasant, they haven't been easy. - Between a lead engineer's absence and an organization wide platform migration there was no wonder adoption of the product was low. The Solution - We provided training on their new platform, to arm their staff with the knowledge to increase internal collaboration. 🙌 - We took the lead and responsibility for the account's shortcomings, and proposed ways that we could close the clear gaps in the process. 💯 - We brainstormed a refreshed implementation plan, as well as what further expansion could look like once we had proven ourselves. 🚀 - We solved as many of their immediate needs as possible. ✅ - We set clear next steps and action items for the coming weeks. 📝 In the end, what we really showed, is we cared. ❤️ The Result - Full alignment on actions for the customer, and our team to take. 🎯 - A reintroduction to the team, with clear ways for the customer to request support. 📞 - A more empowered, and positive, customer. 😎 ...and of course, we got a hug, more than one. What are some of your customer stories? #customersuccess #customerlove #customerexperience #customerstory

🤝 HOW TO FIND NATURAL CUSTOMER SUCCESS ALLIES 🤝🤝🤝 🆘 When you are establishing and building a customer success team, you need to find allies to help you to champion your initiative. 🎲 In this video, I will share the process of finding customer success allies to improve your odds of becoming successful. #champion #customerservice #customersupport #product #team #customersuccess #initiatives