We are hiring for Customer Care Executive role.
Job Location - Andheri, Marol
Budget - 3 LPA to 4.5 LPA
Inerested candiate can share their resume at hr1@infinzi.in
Working days- Monday to Sunday (weekly off on Tuesday)
Best fit would be a candidate with 1 to 3 years of experience in managing Customer queries/ support roles.
1. Answer customer enquiries professionally to provide information about products and its proper usages, take/cancel orders, or obtain details of complaints and ensure
highest level of customer delight through each channel.
2. Resolve and clarify customer's query by determining the cause of the problem;
selecting and explaining the best solution to solve the problem and following up to
ensure resolution.
3. Manage large amounts of incoming calls, identify and assess customers’ needs to
achieve satisfaction and build sustainable relationship with customer accounts through
open and interactive communication.
4. Keep records of customer interactions, recording details of inquiries, complaints, and
comments, as well as actions taken on CRM. Process orders, forms and applications.
5. Follow up to ensure that appropriate actions are taken on customers' requests.
6. Take the extra mile to engage customers.
7. Sharing key insights and issues from interactions with the account management team.
8. Follow the Standard Operating Procedures for suggesting the products to the
customers
9. Sight opportunities in conversations and upsell relevant products to help customers
better.
Experience
Technical Skills and Knowledge
Key Metrics To Measure Performance
10. Learning about your company’s products or solutions and keeping up to date with
changes.
