Shashank Panchangam’s Post

TAV Technologies leverages digital technologies to drive transformative changes in business processes, organizational culture, and customer experiences. Our mission is to empower our clients to embrace digital transformation strategically, enabling them to capitalize on the opportunities presented by evolving technologies fully. Business Process Innovation: We reimagine and optimize existing processes, harnessing digital tools to streamline operations, reduce costs, and enhance productivity. Cultural Transformation: We foster a digital-first mindset within your organization, promoting agility, innovation, and team collaboration to adapt to changing business landscapes. Enhanced Customer Experiences: We design and implement digital solutions that elevate passenger interactions, ensuring personalized, seamless, and engaging experiences across all touchpoints. #TAVTechnologies  #airport #technology

🚀 New Episode Alert! 🚀 How is Customer Experience Professionals Association (CXPA) shaping the future of #CustomerExperience? What role will #AI and #DigitalTransformation play in the evolution of #CX? In this episode of #TheXTpodcast, we sit down with Greg Melia, CEO of #CXPA, to explore the strategic role of CX as a business discipline, the importance of #CCXP certification, and success stories that highlight the power of customer experience transformation. 🔍 What to expect: 1) How CX is becoming a strategic advantage for businesses 2) The role of AI and digital disruption in CX 3) CXPA’s vision for advancing the CX profession 4) Inspiring case studies from iGA Istanbul Airport & American Medical Association 5) What makes a successful CX strategy and leadership's role in it 🎧 Don’t miss out on these insights! Click the link to watch the full episode: https://lnkd.in/dKbtCecC 📢 Share your thoughts in the comments and let’s dive into the future of CX together! #Strategy #CustomerSatisfaction #Leadership #BusinessTransformation Ashutosh Karandikar, CCXP KretruTosh Consulting

🚀 New Episode Alert! 🚀 How is Customer Experience Professionals Association (CXPA) shaping the future of #CustomerExperience? What role will #AI and #DigitalTransformation play in the evolution of #CX? In this episode of #TheXTpodcast, we sit down with Greg Melia, CEO of #CXPA, to explore the strategic role of CX as a business discipline, the importance of #CCXP certification, and success stories that highlight the power of customer experience transformation. 🔍 What to expect: 1) How CX is becoming a strategic advantage for businesses 2) The role of AI and digital disruption in CX 3) CXPA’s vision for advancing the CX profession 4) Inspiring case studies from iGA Istanbul Airport & American Medical Association 5) What makes a successful CX strategy and leadership's role in it 🎧 Don’t miss out on these insights! Click the link to watch the full episode: https://lnkd.in/dKbtCecC 📢 Share your thoughts in the comments and let’s dive into the future of CX together! #Strategy #CustomerSatisfaction #Leadership #BusinessTransformation Ashutosh Karandikar, CCXP KretruTosh Consulting

The future of #CustomerExperience is here! We’re excited to share this episode of TheXTpodcast featuring Greg Melia, CAE, CEO of Customer Experience Professionals Association (CXPA). He brings incredible insights on the evolution of #CX, the role of #AI and #digital disruption, and the importance of #CCXP certification for professionals. MUST WATCH! #DigitalTransformation #Leadership #TheXTPodcast

🏆 This recognition is proof of #Moovick innovation and forward-thinking approach. Our goal? To keep revolutionizing the way people move, live, and make a home anywhere. Watch out — the future of home moving is here, and we’re leading the way! 🌍✨🚀 #Moovick #AIRevolution #MovingForward #startup #marketing

🔧 Bringing Innovations to Life with Enno de Boer! 🚀 Enno de Boer, Head of Global Operations Technology at McKinsey & Company, highlights the importance of focusing on applying current innovations rather than constantly creating new ones at MWC Barcelona. He emphasizes the need for more research to drive user adoption and simplify user interfaces for a smoother experience. Watch the full episode here 👉 https://bit.ly/4aEvjsl #InnovationInTech #UserAdoption #SimplifiedTech #MWCBarcelona #McKinseyTech

Had an insightful and engaging experience at the CX Summit 2024 in Kuala Lumpur on November 13-14, organized by Contact Centre Association of Malaysia (Official). It was great to hear from some of the biggest players in the industry and gain valuable perspectives on the future of customer experience. It was also a pleasure to bump into former colleagues and familiar faces, reminding me how small and connected our industry truly is. 𝗞𝗲𝘆 𝘁𝗮𝗸𝗲𝗮𝘄𝗮𝘆𝘀 𝗳𝗿𝗼𝗺 𝘁𝗵𝗲 𝘀𝘂𝗺𝗺𝗶𝘁: 𝗧𝗵𝗲 𝗿𝗼𝗹𝗲 𝗼𝗳 𝗔𝗜 𝗶𝗻 𝘁𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗶𝗻𝗴 𝗖𝗫: The potential to automate, personalize, and enhance customer journeys is huge. 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝗶𝘀 𝗮 𝗰𝗼𝗺𝗽𝗮𝗻𝘆-𝘄𝗶𝗱𝗲 𝗿𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝘆: It’s not just for customer support teams – everyone plays a part in shaping CX. 𝗧𝗵𝗲 𝗙𝘂𝘁𝘂𝗿𝗲 𝗼𝗳 𝗖𝗫: The industry is evolving rapidly, and the need to adapt is more pressing than ever. The summit reinforced the importance of taking a proactive approach rather than waiting for challenges to arise. Overall, the summit was both refreshing and eye-opening. I’m excited to put these insights into action as we work towards a future-ready, customer-centric team. #CXSummit2024

Go2Africa’s Head of Sales, Nadine Müller, recently spoke at this year’s Southern Africa Tourism Services Association (SATSA) Conference. We're thrilled to share insights from her session, which focused on “Customer-Centric Insights & Tech Innovation,” highlighting how technology is revolutionizing travel in Southern and East Africa through AI and data-driven personalization. From customized itineraries to real-time support, the future of travel is about creating immersive, seamless experiences that exceed expectations. Go2Africa’s journey, rooted in the 90’s startup culture, embraces tech to drive impact, efficiency, and engagement. As Nadine emphasized, "Technology is reshaping travel in Southern and East Africa by driving personalization through data-driven insights and AI, enhancing every stage of the customer journey. Seamless connectivity is unlocking new levels of convenience, from tailored itineraries to real-time support. As we look ahead, we anticipate even greater integration, creating immersive, intuitive travel experiences that meet and exceed evolving customer expectations. South Africa still has a way to go when it comes to embracing the role that technology has to play in curating seamless, customer-centric travel experiences, but it is my belief that the B2C sector will drive this innovation." Discover more about how Go2Africa leverages technology for personalized, impactful customer journeys. Watch Nadine's full session here: https://lnkd.in/eqCfvhXK #SATSA2024 #TechInnovation #CustomerExperience #Go2Africa

🚀 Something extraordinary is coming! 🚀 Setting New Standards in Contact Centre Excellence: The SISU Difference. With over two decades of innovation behind us, we are unveiling something truly transformative in CX. 🗓 Save the date: 14th February 2025 – Excellence is coming! #CustomerExperience #InnovationUnleashed #SISUSolutions #ComingSoon #CXReimagined #FutureOfCX #ExcellenceInAction