Shaw Hotels & Consultancy Services’ Post

The banking sector is undergoing a significant transformation in customer expectations. Customers demand seamless, personalised experiences – and banks must adapt to meet these demands to stay competitive. Here are 6 strategies I recommend implementing for enhancing the banking customer experience based on Engage Hub's work supporting financial services organisations. 🔗 https://lnkd.in/dv3WBRMc #banks #customerexperience #financialservices

The recent Customer Experience study looked at the emotion behind the banking relationship and “How did interacting with the brand make the customer feel?” It mentioned, “Bankers are forgetting that that money can be very, very emotional. There are many aspects of banking that are more than moving money around. There are a lot of other journeys. Banks are forgetting that they are in the relationship business.” If your services and solutions lack the emotional appeal to achieve high CX ratings, CU Advisors is here to make a difference. Call us at 818-468-6419 to set up your no-cost, no-obligation consultation today! https://ow.ly/oyXo50SKZh3 #cuadvisors #CustomerExperience #BankingRelationship #EmotionalBanking #RelationshipBusiness #CXConsulting #CXStrategy #ConsultationServices #FinancialEmotions #EmotionalCX

Retail banking is an intensely competitive landscape, where Financial Institutions contend for the loyalty and satisfaction of their customers. In such a landscape, strong customer relationships are crucial. To address this, we introduced the Customer Engagement Score (CES) metric, which quantifies the quality of interactions between a Mutual Bank and its customers. CES provides insights that can help your organisation enhance services, deepen connections, and secure customer loyalty. #CustomerEngagementScore #RetailBanking #Finance #Metrics #MarketingAutomation #Data #MutualBanks #CustomerLoyalty

𝗦𝘁𝗲𝘄𝗮𝗿𝗱𝘀 𝗼𝗳 𝗞𝗻𝗼𝘄𝗹𝗲𝗱𝗴𝗲: 𝗧𝗵𝗲 𝗣𝗼𝘄𝗲𝗿 𝗼𝗳 𝗹𝗼𝗰𝗮𝗹 𝘁𝗵𝗶𝗻𝗸𝗶𝗻𝗴 𝗶𝗻 𝗕𝗮𝗻𝗸𝗶𝗻𝗴 🏦 While 83% of banking customers say they’re satisfied, there’s a bigger issue to consider: 46% of these customers value great customer service, but 32% of unhappy customers are ready to switch banks for better personal interaction. Even in today’s digital world 🌎, where convenience is important, many customers still want that personal touch from their local banks. Local branches aren’t just a convenience—they provide the human connection that digital services often lack. Ignoring this need could lead to a loss of customer loyalty and trust, as customers might turn to competitors who offer more personal interaction and a stronger local presence. 💯 To keep customers happy, banks should: ♦️ Improve In-Branch Experiences: Offer exceptional, personalized service during every visit. ♦️ Expand Local Branches: Open more branches in areas where customers need them. ♦️ Create Community Programs: Develop services that meet the unique needs of each local community. ♦️ Enhance Customer Service Training: Focus on empathy and personal engagement in all interactions. Balancing technology with human interaction is crucial for keeping strong customer relationships in today’s banking world. What strategies have you found effective in maintaining personal connections in today’s banking landscape? Share your insights below! 👇 #customerrelations #bankingindustry #innovation #smallbusiness #localbanks #technology

It costs 6-7x more to win a new customer than to retain the ones you have - according to research cited by Wharton. 😮 PwC research found the majority of banks own just 10-20% of a customer’s wallet. Improved customer retention and increased share-of-wallet offer incredible financial returns. But both rely on customer loyalty, which comes down to consistently delivering satisfying #CX. Our head of banking, Vaneet Grewal, explains in this interview with the American Bankers Association. #banking #finserv #CXM #customerjourney #customerretention

Seeing how data can transform customer service in the banking world is exciting. 📈 Imagine boosting customer satisfaction and retention just by having a clearer view of your data! If you’re curious about how dashboards can make a difference in your bank, check out this post. Let’s talk about how we can bring these benefits to your business! 💬

This is what we’re passionate about—helping financial institutions serve their clients better while revolutionizing banking! Jordan Commercial Bank has thrived using Bluering Retail. Together, we’re boosting operational efficiency and customer satisfaction. #Bluering #ClientSuccess #DigitalLending #BankingInnovation #FinancialServices #BlueringRetail #Digitization

🌟 Customer Service and Operations: Two Sides of the Same Coin 🌟 In banking, seamless customer service and efficient operations go hand in hand. While customer service is the face of the bank, operations form the backbone that supports every interaction. 🔗 How are they connected? • Customer Experience: Flawless operations ensure that customers receive timely and accurate service, reducing friction and building trust. • Problem Resolution: When operations run smoothly, service teams can resolve customer issues more efficiently, boosting satisfaction. • Continuous Improvement: Feedback from customer service directly influences operational improvements, driving innovation and better processes. Together, they create a synergy that not only improves customer relationships but also strengthens the overall performance of the bank. #CustomerService #Operations #BankingExcellence #CustomerExperience #Teamwork #ContinuousImprovement

Integrating digital delivery with human connections is crucial for boosting customer retention in banking. By blending efficient digital experiences with personalized human interactions, banks can enhance customer satisfaction and loyalty. This approach not only streamlines services but also fosters trust and emotional connections, essential for long-term relationships. 💡 Read full article here: https://swki.me/oYPX6RjT #CustomerExperience #DigitalTransformation #Banking #Retention

Transforming Customer Service: Your Bank's Next Big Win🏦 Problem: A bank’s customer service team struggled to deliver personalized service due to fragmented data and a lack of real-time insights. Solution: Our customer-focused dashboard consolidates data from various touchpoints, giving the team a complete view of each customer’s relationship with the bank, enabling personalized solutions. Result: This approach could potentially boost customer satisfaction by 25% and improve retention by 15%, leading to stronger client relationships and increased profitability. Ready to explore how our data-driven dashboards can elevate your banking operations? Let’s connect! You can read more on our website: https://lnkd.in/djSx7HCQ #Banking #DataAnalytics #CustomerExperience #DigitalTransformation