Shelf (YC S22)’s Post

#hotjob ALERT  Are you a #jobseeker who is #opentowork? Were you part of a recent #layoff, were #laidoff? Check out this new #jobposting with Monica Perez! I can help you navigate your search with my 20 years of experience in the industry and as a #resumewriter. I can prepare a strong ATS friendly resume to get you results and get you back to work QUICKLY! There is a lot more competition with the recent #layoffs, so it’s even more important you stand out from the competition, and you have a proven job search strategy. How I can help you: • Customized resume preparation- taking the time to thoroughly understand your expertise, not just providing a basic questionnaire or mass-produced “cookie-cutter” resume template. • LinkedIn profile preparation/optimization. • Job search coaching to walk you step-by-step through the process so you aren’t aimlessly applying to jobs and not getting responses. • Freelance Recruiter with a vast network of hiring manager/recruiter contacts to connect you to. 58 of my clients have accepted offers in 2024, 106 accepted offers for new jobs in 2023, 124 in 2021 and 112 in 2022! One obtained a $70K increase in her previous salary, one DOUBLED his salary, one a $50K increase, one a $55K increase and another a $35K increase! Visit my 120+ LinkedIn recommendations of success stories. Two recent client’s success stories: “I went from constant rejection to averaging 6 interviews a week almost overnight.” “I wanted to thank you for all of your help and assistance in this process. I am going on to start my dream job thanks to you and your guidance. I wouldn't have gotten my foot in the door without your reach and connections. Again thank you so much for everything you have done for me and for others. I am blessed to have come across you in this vast network of people." Please take advantage of my FREE RESUME REVIEW offer on my website. https://lnkd.in/g-4bcFV “Remember you only get one chance to make a first impression, make it a Professional Impression!!” Benefits of hiring a Professional Resume Writer https://lnkd.in/gWpHBdBR   #careercoach #resumewriter #ono #nowhiring #gethired

So here’s something I've observed over the past few years. Our Customer Support team has been a great career launchpad for a lot of people at Xplor and it helped them move into bigger roles when they were ready for it. And it makes sense. The team isn't just the heartbeat of Xplor but their role is central to our mission of helping people and businesses succeed. People in our Support team gain a deep understanding of our products and customers. And when you interact with customers daily, you start to really understand their needs and pain points and how our products are used in real-world scenarios. That 'frontline experience' gives you invaluable insights for your next career move - because you’re not just solving problems — you’re learning the business from the ground up. Some of the next steps I've seen people take: - They stepped up and into Team Lead roles - They kicked off their careers in tech sales as SDRs and Account Executives - They moved into Junior Product Manager roles - They moved into more technical support roles in Level 2 - They joined our Marketing team - They moved into Customer Onboarding and Training roles - They moved into Junior Engineering roles And I'm sure I forgot a few. So if you're looking to kickstart your career, joining our Customer Support Team in Global Ops might just be the right move for you. We're hiring for multiple roles in Melbourne, AU and Newcastle UK. Head over to our careers page to find out more, please :) #hiring #customersupport #contactcenter #customerexperience

#HotJobs for #jobseekers #opentowork If you think the job market has slowed due to Q4, think again. Were you part of a recent #layoff, part of a #reductioninworkforce, #laidoff? Check out this new #jobposting with Goodshuffle! I can help you navigate your search with my 20 years of experience in the industry and as a #resumewriter. I can prepare a strong ATS friendly resume to get you results and get you back to work QUICKLY! There is a lot more competition with the recent #layoffs, so it’s even more important you stand out from the competition, and you have a proven job search strategy. How I can help you: • Customized resume preparation- taking the time to thoroughly understand your expertise, not just providing a basic questionnaire or mass-produced “cookie-cutter” resume template. • LinkedIn profile preparation/optimization. • Job search coaching to walk you step-by-step through the process so you aren’t aimlessly applying to jobs and not getting responses. • Freelance Recruiter with a vast network of hiring manager/recruiter contacts to connect you to. 90 of my clients have accepted offers in 2024, 106 accepted offers for new jobs in 2023, 124 in 2021 and 112 in 2022! One obtained a $70K increase in her previous salary, one DOUBLED his salary, THREE a $50K increase, one a $55K increase and another a $35K increase! Visit my 120+ LinkedIn recommendations of success stories. Three recent client’s success stories: “I had an excellent experience working with Nicki, who provided me with a top-notch résumé. Her expertise, friendly demeanor, and insightful approach truly transformed my job search, elevating it to the next level with the beautifully formatted résumé she crafted. I was invited to interview on two jobs within a week of submitting the new resume” “I went from constant rejection to averaging 6 interviews a week almost overnight.” “I wanted to thank you for all of your help and assistance in this process. I am going on to start my dream job thanks to you and your guidance. I wouldn't have gotten my foot in the door without your reach and connections. Again thank you so much for everything you have done for me and for others. I am blessed to have come across you in this vast network of people." Please take advantage of my FREE RESUME REVIEW offer on my website. https://lnkd.in/g-4bcFV “Remember you only get one chance to make a first impression, make it a Professional Impression!!” Benefits of hiring a Professional Resume Writer https://lnkd.in/gWpHBdBR   #careercoach #resumewriter #ono #nowhiring

Expanding the reach...

#SocialPilot Hiring Customer Success Specialist Job Designation: #Customer_Success_Specialist Qualification: 2+ years of experience in any customer facing role OR any real evidence of customer empathy. Understanding of product principles is a bonus. Salary: Rs. 7.2 - 8.8 LPA (Expected) Required Skills: - Customer Obsession: They put customers first while making decisions and planning future goals - Ownership: They believe in taking ownership of areas that they’re working on. They own up to their – successes and failures. Moving the needle matters more than just busywork - Relentless: When it comes to creation & innovation, they stop at nothing. They might fail at the first attempt, but they rise back fast to try again. - Nimbleness: They respond rapidly to changing circumstances and customer needs - Collaboration: Their collaboration efforts extend to their partners and customers along with their internal team. They are stronger together. Apply Here: Comment #interested (Will share the apply link) and repost to reach job seekers

#hiringalert Turning Oops into Opportunities at Tiggle! 👇 Last night, we noticed a customer commented on our Instagram post about not receiving her order placed on the 4th April, it was already the 17th. 😦 Normally, an orders take 3-5 days to reach a customer depending on the location. We instantly contacted her via DM to resolve the issue. It turned out a rare glitch had prevented her order from appearing in our system and being shipped. We quickly fixed the issue, explained the situation to her, and to apologize, we also included a sachet of our best-selling dark hot chocolate with her order. It was a five-minute raw and honest conversation with her where we admitted our mistake and she understood it. She commented back on the post afterwards - read the image to see the shift in emotions. ❤️ What helped her feel better were fundamental actions executed well - quick revert, honest update, and possibly, a thoughtful apology gesture. At Tiggle, we want to do more than just deliver an order. 💪 We aim to give the finest pre and post checkout experience to our Tigglers. We're growing fast in cities across India. In the past 3 months, we've 3x our sales, launched our chocolate blends on quick commerce, built a strong community and initiated a conversation about chocolate drinks in the market. We’ve delicious, unique products in the pipeline. And as we continue to expand, we're looking to enhance our customer support further. 😍 Therefore, we're HIRING a Customer Delight Executive (CDE) to ensure our customers enjoy every part of their Tiggle experience, from pre-order questions to post-purchase satisfaction. 1. This is a full-time, remote position requiring a minimum of six months of experience. 2. If you're looking for a new-age, delicious and fun brand to work with and truly believe that customer delight can be one of the biggest moats for a company, this is the role for you. 3. Please read this in-depth document before applying to ensure you have a clear understanding of the role. Towards the end of the document, you will see a google form to fill and submit your entry - https://lnkd.in/g_HdCDNV #hiring #customerdelight #hiringalert

Check out these #remotejobs

🌟 There are many ways to grow within Customer Org! Let's explore the exciting world of Customer Success! Here are the different roles within this powerhouse department! 🤩💪 🎯 Customer Success Manager (CSM): They build customer relationships, provide strategic guidance, and ensure successful product adoption. The CSM is the trusted advisor and advocate for their customers. 📈 Customer Success Operations (CS Ops) Specialists love data and insights! CS Ops experts analyze customer data, optimize processes, and create scalable strategies for success. They are the analytical geniuses behind data-driven decision-making. 🎉 Onboarding Manager: This role ensures a seamless start for customers. They lead the onboarding process, introduce critical features, and provide training and support. The Onboarding Manager sets the foundation for a fruitful partnership. 🔧 Implementation Manager: They are the experts at turning plans into reality. Implementation Managers lead technical implementations, ensuring a smooth transition and an efficient onboarding experience. Each of these roles brings unique skills and perspectives to the table, working in concert to create exceptional customer experiences and drive tangible business outcomes. If you are looking for your next gig and don't want to limit yourself to CSM job posts, consider expanding your search to these roles! #customersuccess #careergrowth #careeradvice #hiring

We do things differently here at Bonusly. By design. We are fervent about customer experience and invested in our commitment to customers using Bonusly to Make Work Better. We know that when we get it right for customers, they get it right for their people and their workplaces. And when work is good, life is good. One of the most critical phases of the customer experience is onboarding. When it goes well, customers reap value quickly and it's the beginning of a strong partnership. Are you wondering where this is going? Well, we're #hiring. I'm excited to share that we're launching a new role on the #customersuccess team at Bonusly that is passionately, dare I say maniacally, focused on ensuring the best possible customer onboarding experience. This is a hands on role, with the primary KPI of reducing time to value through the best possible onboarding experience. There is a heavy cross-functional component; you'll partner closely with #CSMs on their customer onboardings as well as work with #enablement to optimize processes, build content, lead training, and share feedback for improvements with #product. All this comes together to ensure that we can align product, process and customer engagement model for the benefit of our customers. Adrianne Hipsher is our hiring manager and you'll get a chance to work closely with Shealagh C. and a team of true rockstar CSMs. Interested? See the posting in comments 👇 Know someone who might be interested? Tag them here or kindly make a warm introduction.

As we wrap up the CSM Appreciation Week, I want to say... "Dear CSM, we love and appreciate you always, not just this week, keep being the amazing superstar you are". Additionally, I have curated a list of recommended articles and posts on various CS topics written by industry experts and managers for your reading pleasure. 1. Are you wondering what other roles and titles are in Customer Success, check out this post by Gözde Görce👇 https://rb.gy/povtcy 2. Noah Little shared five habits that can help customer success managers avoid burnout, check it out here👇 https://rb.gy/rwm96e 3. Looking to skyrocket your Customer Success career, Colin Foley shared the best tips here 👇 https://rb.gy/9y0zbb 4. Are you curious about ways to improve your customer onboarding processes and outcomes, some CS leaders collaboratively shared their tips and best practices here 👇 https://lnkd.in/gayrGaK9 5. Carly Agar shared 10 things she would do to get promoted quickly if she was starting from scratch as a CSM today, https://shorturl.at/mvIR8 6. Here's a list of top newsletters every CSM should subscribe to by featureOS https://rb.gy/ptep36 Cheers to an amazing week of celebrating CSMs, and to your blooming careers 🥂 #CSMAppreciationWeek #Customersuccessmanagers #CustomerExperienceNaija #SaaSSuperstars