ShipEngine’s Post

Today we've published our Post Monitoring Report, setting out trends in the postal sector. It reveals: 📈 Amazon and DHL get the highest satisfaction rates for customer services 📉 Evri scores the lowest The report also looks at Royal Mail’s financial and efficiency performance as the universal service provider. The company continues to make a loss, and while it has made productivity improvements, these are behind expectations. Find out more 🔗https://lnkd.in/eKNDFPH5

As we navigate through peak season, it's essential to keep a close eye on small parcel demand and surcharges. Many merchants are striving to stay in the black during this challenging time. Optimizing shipping strategies, whether it's through small parcels or LTL and FTL options, can make all the difference in protecting those profit margins. Let's stay proactive and innovative!

🗞️ Parcel carriers have improved delivery speeds by 27% year over year in November, with average delivery times of 3.7 days. Despite operational improvements, bottlenecks are still expected during the holiday season due to increased demand and fewer delivery days between Black Friday and Christmas. https://lnkd.in/gfPk8PwC #ParcelDeliveryImprovements #HolidayPeakSeason #SupplyChainLogistics

How ready are you? It's the time of year when your fulfilment and delivery needs to be tight, consistent and seamless. The time of year when parcel volumes go through the roof and consumer patience drops. It's when you aren't sure if all your orders are going to be picked up today. You don't know what your transit time will be. You measure everything. Despatch on time, delivered on time, fulfilment rates, pick accuracy, receipt times... everything is scrutinised even further. And after all of the hard work, you get greeted by an influx of customer service calls.. when your customer success team is at the mercy of the carriers and their support team. Stress. And that's before you even consider the discount cycle you need to run in order to clear distressed inventory. Working with carriers is the clear path out, however you need to have someone with innate knowledge and experience to guide you on this. To know who to call, and how to work with the carriers - and not be a thorn in their side. Your account managers at this stage will only be able to do so much. I can show you how we navigated and beat these challenges at Boozebud AND increased our NPS - in the most critical quarter of the year. Let me know in the comments where you're currently stuck. #finalmile #peakseason #expertise #fractionalexecutive #expertasaservice #ecommerce #retail ExpertFit Lance Klaus Mark Marina Nicola Shuch Rob Shippit Mareile Michelle Tim Ashley Anna Arthur Karen

Happy shoppers are repeat customers. 🤩 Using a multi-carrier shipping strategy gives you access to better delivery options and more flexibility, leading to faster, more reliable shipments. ✨✨ And elevating the shopper experience will set you apart from your competition. ✨✨ #CarrierDiversification #PeakSeasonPrep See how carrier diversification improves your delivery speed & revenue growth in our blog here:  https://lnkd.in/gArVMuQd 

With delivery expectations rising, retailers can't afford to miss the mark. Here are five key factors to consider when evaluating last-mile delivery providers. #bigandbulky #lastmiledelivery #finalmiledelivery #deliveryexperience

Transparency and efficiency in delivery are essential, more so in a world where immediacy is key. What does this mean? 🤔 ️ Proof of this is the opinion of customers like the one we share with you today. ️ "Getting a parcel delivered 24 hours after you buy it online is not an easy feat. Great work. Congratulations." How do we do it at Sending? 👉Prior communication and interaction: an SMS notification system notifies the final recipient one hour in advance of delivery, ensuring the client is prepared to receive the delivery. 👉Traceability: we provide detailed information on the location and status of the product in real time. 👉Customer service: we are always available to resolve any questions or concerns. 👉Proactive management in the event of absence at home: we provide options and solutions when the recipient is not at home. These are just a few examples of how we strive to offer quality shipments. At Sending, every delivery is an opportunity to make a difference and enhance the shopping experience. Is your company ready for change? Get in touch with us and we'll tell you more!🚚 #EfficientDeliveries #Logistics #CustomerExperience #Sending #Transport #CustomerOpinions #WhySending

Peak season is here, and for retailers like hampers.com who see a majority of their order volume in the golden quarter, ensuring a seamless delivery experience is critical to success. In this short video, Hannah Lia, Operations Director, hampers.com shares why they partner with GFS instead of managing multiple carriers directly. ✅ Saving time and money through simplified carrier management ✅ Enhancing the customer journey from cart to doorstep ✅ Mitigating risk with backup carrier options ✅ Driving agility and flexibility to adapt to changing demands By working with GFS, Hampers delivers on their promise of reliability and excellence — even during the busiest times of year.

🚀 Founders! Hold your scroll for a moment... 🛑✋ Have you ever asked yourself...💭 How much money are you losing due to poor fulfilment? 💭💭 Perhaps you grappling with soaring fulfilment costs? 💸 💸.. Hidden fees, Storage fees, additional sku pick fees..... They all add up 💭💭 Here's a heads-up on some red flags to watch out for... 🚩 🚩 🚩High cart abandonment rates 🚩Dwindling Customer Lifetime Value (LTV) 🚩Negative feedback flooding your reviews 🚩Missing inventory 🚩Difficulty in tracking orders 🚩Rising customer complaints about shipping times or damaged goods 💰Why pay more on fulfilment? When you can pay less? 💰 Tap into our calculator below 👇 👇 to see how much you could save 💥💰

Shipping can be a major expense for retailers, but understanding the potential hidden costs can help you save big! 💰 Our blog dives into the key drivers behind shipping expenses - from carrier rates and international shipping considerations, to packaging choices. Learn why it’s crucial to accurately determine your shipping expenses, and find tips for striking the perfect balance between shipping costs and meeting customer expectations. Don’t miss out on these valuable insights to enhance your operational efficiency and boost your bottom line! 🚀 https://hubs.li/Q02DQknk0