Simon Pepper’s Post

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Chief Product Officer @ Tola Mobile | Driving Mobile Money Integration within Sub-Saharan Africa 🚀 [ex IONA, AM-BEO/Prime Carrier, Sysnet, ICL]

Discussing the potential use of AI within the Payments business. A Payment is a transaction which can only have a Success or Non-Completed status, so this has to be binary. Using Gen AI for Chatbots and Customer Service interfaces, um, I would prefer to have a Customer Service problem looked at and asked by a qualified, knowledgeable customer support representative who can provide a complete personalized answer, solving the issue as quickly as possible. In terms of Onboarding new customers and supporting them through the integration process, 1. Our API is simple and straightforward, documented at www.tolamobile.io and 2. New merchant customers are hard won and the initial interaction is precious and, IMHO needs to handled by an experienced & knowledgeable OnBoarding team made up of real Engineers who can communicate effectively with the merchant customer and their Engineering teams.

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