Simon Yost’s Post

🌟 Our latest SaaS Stories episode is here! I was joined by the wonderful Lihong Hicken, CEO of TheySaid, to talk all things customer retention and success in the SaaS industry. 🔎 A standout insight from our conversation was the universal recognition among SaaS leaders of the importance of direct customer interactions. Truly understanding customer needs and identifying upsell opportunities comes from personal engagement, not just data analysis. For more insights like this, download TheySaid's whitepaper: https://lnkd.in/grz94Daz Interested in enhancing your customer success strategy? Listen to the full SaaS Stories episode here: https://lnkd.in/gUKpe_9V And for more on customer-led growth, check out our recent blog post: https://lnkd.in/gyH82giz TheySaid | Unlock New Growth from Existing Revenue #CustomerSuccess #CustomerRetention #SaaS #Upselling #CustomerLedGrowth

Customer churn is a significant challenge for SaaS businesses. This article from Techopedia offers actionable strategies to retain customers and reduce churn, from personalized engagement to proactive support. Check it out here: [How SaaS Businesses Can Fight Customer Churn](https://lnkd.in/ddjEu94T) #CustomerSuccess #SaaS #CustomerRetention #ChurnReduction #RevenueGrowth

In the rapidly evolving SaaS industry, the key to success lies in product innovation and creating lasting customer value. Every touchpoint, from onboarding to customer support, shapes the overall experience and drives long-term retention. I’m curious: What’s the most impactful strategy you’ve seen for boosting customer retention in SaaS? Let’s share insights and learn from each other! 🚀 #SaaS #CustomerSuccess #Retention #Growth

The Clock Starts Now: Building Retention from Day 1 in SaaS For the last year whenever i meet with our partners we speak of how #SaaS success hinges on customer #retention! Here's why you need a retention plan in place from the get-go:🚩Short onboarding window: Unlike traditional models, you have less time to onboard and train users. Proactive engagement is crucial. 🚩Happiness = Loyalty: Satisfied customers become loyal brand champions, boosting retention and driving organic growth. 🚩Prevent churn before it starts: Early intervention can address pain points and ensure users see the value in your solution. 📝This new blog explains the evolution of renewals’ importance and how to build customer loyalty through proactive measures: https://sie.ag/6K5zgc #siemenspartners

Want great metrics for your customer stories? Schedule regular conversations with your customers. This is one of the most important ways to ensure great metrics when it comes time to write a case study. But SaaS companies are doing it very inconsistently, according to our 2024 Customer Story Trends & Insights Report. (Sidenote: the link to our report is in the comments!) According to the 115 customer marketers we surveyed for the report: ⭐ 5% of companies discuss KPIs with customers more than once a month ⭐ 21% do so monthly ⭐ 30% quarterly ⭐ 32% less than quarterly ⭐ And 7% NEVER discuss KPIs and benchmarks While there’s no set standard for how often to check KPIs and metrics with your customer, we recommend deciding on the best KPIs to track and measure—and how to do that–when you onboard your customer. How often do you discuss metrics and KPIs with your customers? #CustomerMarketing #ContentMarketing #SaaS #CaseStudy

👋 #SaaS folks, we’re building on our last session's insights to bring you strategies that could revolutionize your customer engagement, operations and revenue growth through no-code predictive analytics! Register for our next webinar on Tuesday, July 23, at 3:00 PM GMT+1. 💻 Boost your SaaS sales with (no-code) predictive analytics! You'll learn more about: ✅ Predictive Lead Scorning ✅ Decreased Customer Churn ✅ Rapid Deployment ✅ Cost Efficiency ... and much more! Register now: https://lu.ma/3tilw5kw. #NoCode #MachineLearning #DataAnalytics #PredictiveAnalytics #UseCases

Want to take your SaaS business to the next level? 📈 Dive into the world of #SaaSMetrics2.0 and discover how data-driven insights can revolutionize your growth. 💡 Learn how to: - Avoid vanity metrics and focus on what truly matters - Measure customer acquisition, retention, and expansion effectively - Make data-driven decisions for sustainable success Thanks to Abhishek N. for his insightful blog on SaaS Metrics 2.0. Read the full blog here: https://lnkd.in/g9Sstzvc . . . . . . . #SaaS #BusinessGrowth #DataAnalytics #CustomerSuccess #LinkedInLearning #SaaSMetrics #DataDrivenGrowth #CustomerCentric #BusinessIntelligence #DataVisualization #MarketingAnalytics #SalesAnalytics #ProductAnalytics #GrowthHacking #CustomerExperience

Ever felt like you're just one step away from turning your customers into loyal fans, but something's missing? 🤔 You're not alone! Here's a startling fact: 70% of customer disengagement is preventable. Yes, you read that right! Let’s dive into some insights and strategies that can help you keep your clients hooked and engaged. #customersuccess #saas #customervalue #customersuccessmanager #csm

Next week, I’ll be sharing Customer Success tips designed to help SaaS companies reduce churn and boost retention. 🚀 Over 10 years Customer Success experience crammed into a FREE 20 page guide 📖. Whether you're just starting or scaling, these strategies can make a significant difference in your customer journey and long-term success. Stay tuned for insights that can turn your users into loyal advocates! 🔑 #CustomerSuccess #SaaS #ChurnReduction #RetentionStrategies #SaaSLeadership #GrowthHacking

Want great metrics 📈 for your customer stories? Schedule regular conversations with your customers. This is one of the most important ways to ensure great metrics when it comes time to write a customer story. But SaaS companies are doing it very inconsistently, according to our 2024 Customer Story Trends & Insights Report. (The link 🔗 to the report is in the comments.) While there’s no set standard for how often to check KPIs and metrics with your customer… We recommend deciding on the best KPIs to track and measure—and how to do that–when you onboard your customer. How often do you discuss metrics and KPIs with your customers? #CustomerMarketing #CaseStudy #UpliftContent