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Given the extensive coverage by the Reuters Institute for the Study of Journalism on the importance of user needs, here is a mini-guide for those who wish to understand what they are! In the Digital News Report 2024, released this week, the User Needs Model 2.0, which we developed in collaboration with Dmitry Shishkin, is used to ask news consumers about their expectations from the media. The conclusion in the report, based on the collected data, aligns with our findings: "𝗪𝗵𝗶𝗹𝗲 𝗽𝗿𝗼𝘃𝗶𝗱𝗶𝗻𝗴 𝗻𝗲𝘄𝘀 𝘁𝗵𝗮𝘁 𝗸𝗲𝗲𝗽𝘀 𝗽𝗲𝗼𝗽𝗹𝗲 𝘂𝗽 𝘁𝗼 𝗱𝗮𝘁𝗲 𝘄𝗶𝘁𝗵 𝘄𝗵𝗮𝘁 𝗶𝘀 𝗴𝗼𝗶𝗻𝗴 𝗼𝗻 𝗶𝘀 𝗮 𝗱𝗲𝗳𝗶𝗻𝗶𝗻𝗴 𝗽𝗮𝗿𝘁 𝗼𝗳 𝘄𝗵𝗮𝘁 𝘁𝗵𝗲 𝗽𝘂𝗯𝗹𝗶𝗰 𝘄𝗮𝗻𝘁𝘀 𝗮𝗻𝗱 𝗲𝘅𝗽𝗲𝗰𝘁𝘀, 𝗺𝗮𝗻𝘆 𝗽𝗲𝗼𝗽𝗹𝗲 𝘄𝗮𝗻𝘁 𝘁𝗵𝗲 𝗻𝗲𝘄𝘀 𝗺𝗲𝗱𝗶𝗮 𝘁𝗼 𝘀𝗮𝘁𝗶𝘀𝗳𝘆 𝗮 𝗿𝗮𝗻𝗴𝗲 𝗼𝗳 𝗻𝗲𝗲𝗱𝘀, 𝗮𝗻𝗱 𝗳𝗲𝘄 𝘄𝗮𝗻𝘁 ‘𝗷𝘂𝘀𝘁 𝘁𝗵𝗲 𝗳𝗮𝗰𝘁𝘀’."

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