Smiljana Cvetković’s Post

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Human Resources Manager @ Super Ego Holding

𝑻𝒖𝒓𝒏𝒊𝒏𝒈 𝒂 𝑷𝒐𝒕𝒆𝒏𝒕𝒊𝒂𝒍 𝑺𝒆𝒕𝒃𝒂𝒄𝒌 𝑰𝒏𝒕𝒐 𝒂 𝑺𝒕𝒓𝒐𝒏𝒈𝒆𝒓 𝑷𝒂𝒓𝒕𝒏𝒆𝒓𝒔𝒉𝒊𝒑 💪🚚 A few years ago, while working as a dispatcher in the trucking industry, I almost lost a valuable relationship with one of our brokers. I had booked a load after hours on my own initiative, but due to lack of access to the main company email on my phone, I was waiting for confirmation in my personal inbox and missed the broker’s email to the company account. The result? A truck was not on-site for pickup when the broker expected it. 😬📧 When the broker called, clearly frustrated, I knew this was a critical moment. Instead of defending my position or getting defensive, I focused on listening and understanding the frustration. I quickly offered solutions 🔧, taking responsibility where needed, and worked with the team to resolve the issue promptly. That moment turned into a defining opportunity—not only did we salvage the partnership, but over time, it grew stronger. 💪🤝 Mistakes happen. But how we handle them—our ability to stay calm 😌, offer solutions, and take proactive steps —defines the future of our relationships. What’s your approach when facing challenges with clients or partners? How do you turn setbacks into opportunities for growth? 🌱 #TruckingIndustry 🚚 #Dispatching #CustomerRelations 🤝 #ProblemSolving 🔍 #Leadership #GrowthMindset 🌟

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