Social Market Foundation’s Post

🚨 OUT TODAY: ‘Beat the 8 AM GP rush, get AI to book GP appointments’ AI could help allocate over 90% of GP appointments and reduce caller volume, helping solve the ‘8 AM rush’ crisis Artificial intelligence and automation are ideally suited to take on many of the tasks that public servants in user-facing roles currently spend hours managing, leaving them to focus more on complex cases. We looked at dozens of case studies to evaluate the benefits of further AI use to consumers of the public services. The case studies included were from public sectors across the world as well as UK. We found significant savings across DVLA, DWP, HMRC and GP services - some of the largest user-facing services. But this is only if current use can be scaled up. the civil service and public sector must deal with structural impediments currently impeding uptake including - risk aversion - difficulty scaling pilots - institutional capacity/expertise which we made recommendations to resolve Read the full report, sponsored by ServiceNow: https://lnkd.in/eSRX9Hdb

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