Solver ERP GCC’s Post

any one can do it

👉 As a leading IT managed service provider based here in Saudi Arabia, we have a vast portfolio of customers using us for their IT services across all verticals.   👉 Have you ever considered outsourcing your IT services to an external IT company like Sumou Al Maarifa based on your organizations need.   👉 Our, outsource IT services can be tailored to suit your business need and budget and we can offer annual maintenance contract with SLA on the following terms. ✅ Partial IT service ✅ Full time IT services. ✅ We can offer a mixture of on-prem & remote support. ✅ Call out basis and hourly charge card rate.   👉 The benefits of outsource IT service can offer you.   ✅ Reduce costs, that hiring in-house would produce. You don't have to pay for benefits, equipment, taxes, and other charges that come with hiring employees. ✅ Have a dedicated team on prem or remote for ongoing technical support. ✅ Businesses increase productivity and focus on the core business. ✅ Security and accountability. ✅ Business continuity and disaster recovery management.   For more information and if you would like a consultation session on how to utilize Sumou Al Maarifa for all your IT requirements, please email us on sales@sumou-sa.com. #outsourceit #ITMSP #itmanagement #saudiarabia

#Hiring for Service Desk Lead (Arabic Speaker Only) Location: Dubai Team Leadership & Supervision: Lead and manage a team of Service Desk Analysts, providing guidance, mentorship, and performance feedback. Ensure team members are properly trained and equipped with the necessary tools and knowledge to effectively handle customer support requests. Monitor team performance, track key performance indicators (KPIs), and ensure adherence to service level agreements (SLAs). Incident & Request Management: Oversee the intake, categorization, prioritization, and resolution of incidents and service requests. Ensure timely resolution of all incidents within defined SLAs, escalating issues to senior IT teams when necessary. Perform root cause analysis for recurring incidents and work on solutions to prevent reoccurrence. Process Improvement: Continuously assess and improve service desk processes, workflows, and documentation to enhance efficiency and customer satisfaction. Develop and maintain knowledge base articles, FAQs, and self-service resources for both end-users and service desk staff. Implement and promote best practices for IT service management, including ITIL methodologies. Customer Service Excellence: Act as the primary point of contact for escalated service requests and complex issues, ensuring that all stakeholders receive timely and professional updates. Foster a customer-focused environment by ensuring high levels of professionalism, responsiveness, and empathy in service interactions. Reporting & Documentation: Prepare regular reports on service desk performance, including incident trends, response times, resolution times, and customer satisfaction metrics. Maintain accurate records of incidents, requests, and resolutions in the service management platform (e.g., ServiceNow, Remedy). Collaboration & Stakeholder Management: Work closely with other IT teams (e.g., Infrastructure, Networking, Applications) to ensure seamless incident escalation and resolution. Communicate with business leaders and other departments to understand user needs and to ensure that service desk priorities align with organizational goals. Vendor & Supplier Management: Collaborate with third-party vendors for hardware, software, and services related to IT support. Ensure third-party support contracts and service level agreements are met. Kindly share your cvs to mittali.aery@cns-me.com #servicedesk #servicedesklead #hiring #UAEhiring #hiring

"I just watched a business owner throw his keyboard across the room..." Not kidding. This happened last week at a client's office in Dubai. Why? His team had just lost a 2M dirham deal because their proposal got stuck between emails, WhatsApp, and their project management tool. By the time they sorted it out, their competitor had already closed the deal. This hit home hard. Because 6 months ago, my team was that chaos. We were juggling: • 4 project management tools • 3 different communication apps • 2 CRM systems • And countless Excel sheets Until one of our junior developers said something that changed everything: "Boss, we're not a software company anymore. We're a data entry company." Ouch! That wake-up call led us to completely transform how Gulf businesses handle workflows. We started with our own team, then helped a small trading company in Dubai, then a manufacturing unit in Riyadh. The results shocked us: Remember that trading company? They now process 200+ orders daily with 2 people. Previously, it took 5 people and they still had backlog. But here's what really matters: Their team now leaves office on time. Every. Single. Day. If you're drowning in tools instead of using them to grow your business, let's talk. Drop a "🤝" in the comments. I'll share the exact blueprint we used - no fluff, no theory, just practical steps that work in our region. #GulfBusiness #BusinessAutomation #UAE #KSA #Qatar

🚨 Job Applicants: Why Reading Requirements is Critical! 🚨 We recently posted 𝗙𝗶𝗻𝗮𝗻𝗰𝗶𝗮𝗹 𝗖𝗼𝗻𝘁𝗿𝗼𝗹𝗹𝗲𝗿 𝗿𝗼𝗹𝗲 𝗳𝗼𝗿 𝗞𝗦𝗔-𝗯𝗮𝘀𝗲𝗱 𝗰𝗹𝗶𝗲𝗻𝘁 (link in comment section) explicitly stating that candidates must be located in KSA and have experience working there. while we received 778 applications, after filtering through our website defined algorithms, 𝗹𝗲𝘀𝘀 𝘁𝗵𝗮𝗻 5% 𝗺𝗲𝘁 𝘁𝗵𝗲 𝗰𝗼𝗿𝗲 𝗿𝗲𝗾𝘂𝗶𝗿𝗲𝗺𝗲𝗻𝘁𝘀. 𝗪𝗵𝘆 𝗧𝗵𝗶𝘀 𝗠𝗮𝘁𝘁𝗲𝗿𝘀: 01. We truly understand the effort behind every application. However, when key criteria like location and experience are not met, we have no choice but to reject the application. 02. Hitting "refuse" button isn’t easy: Each time we decline a candidate’s profile, an automated email is sent, and it's never an easy decision for us. We know how much hope and effort applicants invest, but for highly specialized roles with strict client demands, we can’t compromise. 03. GCC market is extremely competitive, particularly for Executive and C-Suite roles. Our clients have strict standards, and any misalignment impacts our ability to retain these partnerships. 𝗛𝗼𝘄 𝘁𝗼 𝗜𝗺𝗽𝗿𝗼𝘃𝗲 𝗬𝗼𝘂𝗿 𝗖𝗵𝗮𝗻𝗰𝗲𝘀 To all applicants aiming for roles in GCC, especially at Executive level, please take a moment to thoroughly read the job description. Ensure that you meet the must-have criteria like location and relevant experience before applying. We highly value your time and effort, but aligning with job requirements is crucial for success. Let’s work together to make the process smoother and more effective for both candidates and clients. Thank you for your professionalism, and let’s keep aiming for the perfect fit! #JobSeekers #CareerAdvice #ExecutiveSearch #GCCJobs #ApplicationTips

Hello Everyone, we are looking for Sales Coordination and Sales System Manager for Railway company in Jeddah KSA: Job Duties: • Establish the documentation of the system, which should include the procedures for developing and carrying out the documentation of the systems, the methods of communication with the areas participating in the development, as well as the procedures for reviewing and approving the results obtained in each phase of the system, in order to facilitate the control of the project. • Negotiate the implementation of the new systems, which should include satisfactory testing of their functionality and robustness, conversion to the system after the necessary adjustments and formal delivery to the end user, in order to ensure that the product has the best operating conditions. • Ensure that the evolutionary and corrective maintenance tasks of the systems implemented are those necessary in response to changes in procedures within the organization, in the Group's policies, or in the legal field, in order to offer the best technical support for the development of the same. • Manage the group department, handle agency requests, order new trains to meet agency demand. • Manage passenger claims for financial compensation. • Manage compensation for train delays or cancellations and sales system failures (tickets not issued but cashed, failures in sending tickets to the customer, errors in refunds due to ticket cancellations or exchanges, ...). • Prepare reports for the TGA (Transport General Authority) and for the client (SAR). • Manage the creation of trains, creation of commercial offers. Blocking trains / cars or seats for operational reasons, incidents, etc. Change of quotas for each route covered by the train to adapt to the demand of the moment. • Manage internal PostgreSQL database that is fed from the official sales system data in order to obtain the operational reports that the system does not provide. Creation of Excel VBA processes for importing data into PostgreSQL database • Creation of Excel / Power BI reports from PostgreSQL database. • Review statistics generated from established data collection systems. • Ensure that the operation of the sales system is in accordance with the needs of users and customers in Arabia. • Manage the correction of detected sales system errors, ensure that they are corrected and apply mitigating actions while the error remains uncorrected.  Desirable: - In-depth knowledge of databases, SQL. - In-depth knowledge of Microsoft Excel at VBA programming level, since many of the reports are developed in this type of files. - Knowledge of ticketing systems, new offer creation, fares and quota/quota management. Interested applicants can share their CV's with me for review and shortlisted candidates will be contacted by our team.

📢 Tailored Vendor Registration Service – Your Partner for Excellence! Managing vendors can be a complex process, but at MFD Business Solutions, we make it seamless. Our Tailored Vendor Registration Service is designed to help businesses ensure compliance, mitigate risks, and optimize vendor management. 💼 🔍 Whether you're a growing business or an established corporation, our expert team ensures that your vendor relationships are managed efficiently and professionally. Say goodbye to compliance worries and hello to streamlined processes! 🚀 Why Choose Us? ✅ Hassle-free vendor registration ✅ Compliance with legal and regulatory standards ✅ Comprehensive risk mitigation ✅ Optimized vendor management strategies 📍 Location: Riyadh, Saudi Arabia 📧 Email: info@mfd-services.com 🌐 Website: www.mfd-services.com 📞 Contact: +966 54 865 6146 Let us handle the complexities while you focus on scaling your business! #VendorRegistration #BusinessSolutions #RiskMitigation #ComplianceServices #VendorManagement #CorporateSolutions #BusinessGrowth #TailoredServices #EfficientProcesses #SaudiArabia #RiyadhBusiness #MFDServices #StreamlineYourBusiness #BusinessSuccess #InnovativeSolutions #ProfessionalServices #ManagementExcellence #CorporateSupport #BusinessOptimization

recommended , Ahmed is very active in his work , organized

Opportunity for IT Manager in Kuwait

As Saudi Arabia's tech sector continues to grow, companies face unique financial challenges. Differences in viewpoints on performance obligations and revenue recognition can introduce new complexities. To help, companies should identify contract roles, determine performance obligations, set and allocate the transaction price, and recognize revenue when control is transferred. Hiring experts for IFRS-compliant SLAs ensures clarity and smooth operations. Here's a quick guide to start: https://lnkd.in/dsZs9_fR