Solvers India’s Post

Leading MNC Hiring for Incident management Experience-2+years(relevent experience) CTC-6lac(s)-Depends upon the performance Location-Hyderabad,Pune Shift-Rotational Mode-Work from Office Interview Mode-In Person Interview Any Graduation Job Description: Incident, problem and change management ·        Must have experience in Change management and problem Management. ·        Aware of Service now tool. ·        Shall be able to create a change request and handle it till closure. ·        Must have hands on of problem management, RCA analysis. ·        Strong knowledge of IT service management including ITIL  ·        Responding to a reported incident, identifying the cause, and initiating the incident management process. ·        Participate in root cause analysis meetings, gathering lessons learned and managing and implement continuous improvement processes. ·        Ensuring Client SLAs / KPIs and Customer satisfaction expectations are achieved. Restore a failed IT Service as quickly as possible If Interested Kindly Contact Durga-HRD 9618756673 #incidentmangement #problemmanagement #Changemangement