Sotiotech | ServiceNow Consulting & Implementation’s Post

Imagine this: you casually ask an AI assistant to create a ServiceNow ticket, and it replies with a soothing, human-like voice saying, “Your wish is my command.” Sounds futuristic? It’s here, and I recently explored a fascinating Proof of Concept (PoC) that makes it happen! As someone deeply immersed in the ServiceNow ecosystem, I couldn’t help but geek out over this integration: ✨ GPT-4 analyzes your intent and extracts ticket details. ✨ ElevenLabs gives the assistant a voice (literally). ✨ And ServiceNow takes care of the backend magic to create the tickets. What blew my mind was how simple yet impactful the tech stack is. It’s a reminder of what’s possible when creativity meets cutting-edge tools like APIs and AI. This PoC resonates with my own journey—building workflows, optimizing ITSM processes, and creating solutions that truly work for users. The potential here? Endless. Now, I’m curious—how do you see AI transforming service management? Let’s brainstorm! 🚀 #AI #ServiceNow #Innovation #Automation #TechLeadership #CareerGrowth #DigitalTransformation #ITSM #APIs #ArtificialIntelligence #FutureOfWork #CloudComputing #TechInnovation #DevOps #SoftwareDevelopment #MachineLearning #CustomerExperience #VoiceAI #ServiceAutomation #WorkflowOptimization #TechnologyTrends #AIApplications

🚀 Game-Changer Alert for IT Operations! 🚀 ServiceNow is revolutionizing IT Operations Management (ITOM) with its cutting-edge Generative AI (GenAI) features, taking productivity, efficiency, and user experience to unparalleled heights. Here’s why this matters: ✅ Smarter Automation: GenAI learns from your organization’s data to deliver proactive recommendations. Say goodbye to downtime and hello to lightning-fast incident resolution! ✅ Enhanced User Experience: AI-powered virtual agents and chat features make issue resolution seamless, transforming how employees and customers interact with IT services. ✅ Data-Driven Decisions: Harness predictive insights to identify patterns, optimize costs, and make informed decisions across ITOM workflows. ✅ Effortless Integration: Built directly into the ServiceNow platform, these GenAI features enhance your existing processes without any disruption. 🌟 What does this mean for your organization? • Accelerated incident resolution • Improved IT and business team productivity • Elevated satisfaction for employees and customers The future of IT operations is here—and it’s powered by GenAI! 💡 How are you using AI to enhance your IT operations? Share your insights in the comments! Let’s spark a conversation. 👇 #ServiceNow #GenAI #ITOM #DigitalTransformation #Automation #AI #Innovation

When AI Agents support your workforce, they empower employees to achieve extraordinary results. ServiceNow AI Agents aren’t just solo performers — they work together as a coordinated team to tackle complex tasks. The are foundation of a truly agile enterprise, seamlessly combining AI + data + workflows. One Enterprise - Built on the AI Platform for Business Transformation You just heard from Bill McDermott, Amit Zavery and Amy Lokey about the future of AI Agents on the AI Platform for Business Transformation. www.thewholegroup.com #aiagents #servicenow #data #industries #workflow #oneenterprise

GenAI is a game-changing technology, but let's get back to basics to accelerate adoption! Whatever the question at the moment, the solution seems to be GenAI. Undoubtedly, it is an incredibly capable but emerging technology, so let's get back to some basics to make it work. 1. What is the business problem you are trying to solve? All too often, I see people jumping straight to an answer without any great thought—literally tyre-kicking the technology with no real end in mind. As Einstein said, if I had an hour to solve a problem, I'd spend 55 minutes thinking and 5 minutes doing it. 2. Understand what the technology is capable of delivering. GenAI is super powerful but most useful with a specific purpose in mind e.g. in ServiceNow #CSM there are many discrete use cases that can provide instant value from chat summarization to case summarization, keeping the "human in the loop" but driving new levels of efficiency at the same time - https://lnkd.in/dQ9vu6Rr 3. Do you have the data to support the use case, i.e. clean data with the volume needed for models to work? Data hygiene and cleanliness are not a particularly fun topic, but they are foundational to driving a good outcome; good data is the fuel for AI (also for reporting, analytics, ML, etc.). 4. Can you identify quick wins to prove that the technology can enable your people and processes to deliver the desired value? It's easy to "boil the ocean"; instead, start small and learn as you go. 5. Have you considered governance and ensuring the results are ethical and privacy-based? #ServiceNow includes domain-specific large language models (LLMs) to address these concerns. If you're working with ServiceNow, The Whole Group is here to help implement GenAI across customer service management, field service management and finance management. Whether you need help with ideation, understanding the technology or assistance with implementation, get in touch to see how we can help with our #RapidDeploymentApproach. #AI #GenAI #ServiceNow #CSM #FSM #FSC #TheWholeGroup #CustomerServiceManagament #FieldServiceManagement #FinanceAndSupplyChain

🌟 **Transform Your IT with AI Operations!** 🌟 Embrace the future of IT with AI Operations (AIOps) powered by ServiceNow. ServiceNow's cutting-edge solutions are designed to optimize performance, predict issues before they occur, and drive unparalleled efficiency in your business. Key features include: **Predictive Maintenance**: Use AI to foresee and prevent potential system failures, ensuring smooth operations. **Automated Incident Resolution Accelerate issue resolution with AI-driven automation, reducing downtime and improving service quality. **Advanced Analytics**: Gain deep insights into your IT operations with sophisticated AI analytics. **Seamless Integrations**: Ensure smooth integration with your existing systems for enhanced efficiency. **Global Expansion**: Tailored solutions to support your growth in the UK and Middle East. #AIOps #ServiceNow #DigitalTransformation #ITSolutions #BusinessEfficiency #NowCreate #Innovation #MiddleEastExpansion #PredictiveMaintenance #AutomatedResolution #NowExperts

🚀 AI in ITSM & Beyond – ServiceNow Now Assist Xanadu Release! ServiceNow’s Xanadu release is taking Now Assist to the next level with powerful generative AI-driven automation! Whether you're an IT leader, ServiceNow developer, or AI enthusiast, this update redefines how we work, interact, and solve problems. 💡 What’s new in Now Assist (Xanadu)? 🔹 Content Protection & Governance – AI-generated responses are safe, compliant, and free from prompt injection attacks or offensive content. A major step towards trustworthy AI adoption! 🔹 Smarter Virtual Agent Responses – Instead of just listing results, Virtual Agent now synthesizes information from multiple sources, making interactions faster and more intuitive. 🔹 Expanded Creator Skills – Now Assist for Creator now features 10 generative AI skills, accelerating code suggestions, flow automation, and development tasks. 🔹 Deeper AI Integration – AI-driven insights now enhance self-service, recommend actions, and optimize search experiences like never before. 📢 What does this mean for the future of IT and AI? With AI shaping the way businesses operate; the question isn’t whether to adopt it—but how fast can we integrate and optimise it. This release is said to prove that AI isn’t replacing us; it’s enabling us to work smarter! 💬 What do you think? 🔹 How do you see AI changing ITSM and enterprise workflows? 🔹 Will AI-powered Virtual Agents replace traditional service desks in the next few years? 🔹 What are your biggest concerns or excitements about AI-driven automation in ServiceNow? Drop your thoughts in the comments! Let’s discuss how Now Assist in the Xanadu release is reshaping the future of work. #ServiceNow #NowAssist #XanaduRelease #AI #Automation #ITSM #FutureOfWork #DigitalTransformation Mahesh Srinivasan Madhu Chinta Praveena Ranganathan Balaji Paventhan Ram Raja Sathyanarayana TMS

🚀 Why ServiceNow’s Now Assist Leads the Pack in GenAI Capabilities 🚀 In the world of enterprise tech, ServiceNow’s Now Assist is setting new standards in Generative AI. With its advanced capabilities and focused application in IT, HR, customer service, and beyond, Now Assist is more than a tool—it’s a game-changer for enterprises looking to scale AI-driven processes seamlessly. In a crowded field of GenAI tools, ServiceNow’s Now Assist stands out by delivering enterprise-ready, secure, and context-aware AI capabilities that truly align with business needs. Whether you’re looking to drive operational efficiencies, enhance customer satisfaction, or improve internal processes, Now Assist could be the key to unlocking new levels of productivity.

Completed ServiceNow Generative AI "NowAssist" - This are the several capabilities included in a standard Implementations. 1. #Incident/ Case summaries will be automated by reduce manual work for agent and summaries task record for Data inputs. 2. #NowAssist - summarized action using side panels. 3. #Generative Search - Provided better and faster answer & resolutions Trusted knowledge across global search , service portal & virtual agent. 4. #Code Generation - Help Developer to generate code in ServiceNow platform on custom widget or process. 5. #Generative AI Control - Allow admins to embed the generative AI into work flows & Virtual Agent Topics. #DexianAsiaPacific #ServiceNowGenerativeAI #ServiceNowAssist. Open to Discuss Organization who is looking for GenerativeAI or NowAssist ServiceNow solution #DexianAsiaPacific would be your ideal partner to deliver the end to end solutions including implementations. Reachout for open discussion & Demo hardev.singh@disys.com +60166120767

🔍 What’s New in ServiceNow for 2025? Here’s What You Need to Know! 🔍 Curious about the latest updates in ServiceNow for 2025? Let’s break it down! 👇 ❓ How will AI improve automation? ServiceNow is making tasks smarter and faster with AI-driven automation that predicts issues and optimizes decisions! ❓ What about integrations? Expect seamless connections across platforms, enabling better collaboration and quicker resolutions. ❓ Is the user experience getting better? Absolutely! Customizable dashboards and a more intuitive interface make navigating ServiceNow easier than ever. ❓ How secure is ServiceNow in 2025? With enhanced security features, your data will be safer and more protected than before. Mark Bains CPA, CA Pradeep Engineer Sasha B. Jake Gardner Moutusi Debnath phani kurapati ServiceNow Google Microsoft OpenAI Generative AI ChatGPT Ready to level up your IT Service Management? Reach out to MJB Technologies to learn how these new features can transform your organization’s workflow. 🚀 #ServiceNow #MJBTech #AI #Automation #ITSM #Security #Innovation #DigitalTransformation #2025Features

Excellent work Tushar. This is a very useful and succinct one-page overview of the current state of gen AI functionality across the #servicenow platform.