Kevin Clay, Six Sigma Nerd 🤓 Mentor💡Speaker 💭 Author’s Post

It is the voice of the customer (VOC) that is the driving voice. #ContinuousImprovement #OperationalExcellence #LEAN

It is the voice of the customer (VOC) that is the driving voice. #ContinuousImprovement #OperationalExcellence #LEAN

Motovizion AI can Streamline service check-ins, boost technician efficiency, and increase revenue in your service drive. Motovizion AI helps your team diagnose vehicles faster, reducing comebacks and improving customer satisfaction. Discover how MotoVizion can transform your service department. #Motovizion #AI #Automotive #ServiceDrive #Diagnostics #Toyota #GM #Ford

Three very simple principles: Listen Observe Act Helping businesses implement customer experience strategies does not need to be complicated. Simple solutions provide the most effective results; customers are humans not robots. #customer #experience #customerexperience #customerservice #customerjourney #satisfaction #growth #consultant #listen #observe #act

🚗✨ Exciting News in Automotive Customer Service! ✨🚗 We are thrilled to announce the launch of our latest product, designed to revolutionize the way automotive businesses engage with their customers. Introducing a solution that prioritizes efficiency, speed, and personalization—because we believe that exceptional service is the cornerstone of customer loyalty. At Paramount Lead Solutions, we understand the evolving needs of the automotive industry. Our new offering harnesses the power of cutting-edge technology to enhance customer interactions, ensuring every experience is tailored to individual preferences. 🔍 Key Features: - **Rapid Response Times**: Say goodbye to long wait times! - **Personalized Experiences**: Tailored solutions for each customer’s unique journey. - **Streamlined Processes**: Simplifying interactions for both customers and service teams. Join us as we set a new standard in automotive customer service! Explore more about how our innovative approach can drive your business forward: https://shorturl.at/fAcx0 #Automotive #CustomerService #Innovation #ProductLaunch #Personalization #Efficiency

In the auto repair business, quick communication can mean the difference between gaining or losing a customer. AI-powered chatbots can: Answer common customer questions instantly. Schedule appointments automatically. Provide service updates in real time. 💬 Imagine: A customer books a tire rotation at midnight, or gets an instant update when their car is ready—all without you lifting a finger! What’s your biggest challenge with customer communication? #AIForBusiness #AIWorks #FutureOfBusinessAI #AIImpact #BusinessPoweredByAI

"Service delivery isn't just about solving problems; it's about creating experiences that customers remember and value. Consistent, thoughtful interactions build trust and loyalty one conversation at a time. ✨ Always ask: How can I make this experience better for the customer today? #ServiceDelivery #CustomerExperience #ExceedExpectations #CustomerCentricity"

𝐒𝐭𝐨𝐫𝐲#5: Good Customer Trainings aren’t optional … in 60 seconds There’s a €3 return for every €1 a company spends on a better customer experience. Why not improve your own experience as well in the process. Let's talk about your unique scenario and discover how we can help you succeed: https://lnkd.in/ddsrsKsF #customertraining #autonomouslearning #personalizedlearningpaths

Curious how AI works in Automotive? Numa has AI-powered agents that transform communication efficiency, boost profitability, and enhance customer satisfaction. Numa's AI agents are revolutionizing Dealerships! Visit me at NADA at Numa's Booth #7012 or drop a note in the comments if you want to learn more.

We bought a robot mower, newly released by a company known for its innovative vacuum cleaners. The product itself is a marvel - no wires, no radio beacons, no GPS, just a charging station that needs to be connected to your wifi network. However, as with any new product, there were a few bugs. As a cx professional, what impressed me most was the company’s proactive approach to customer feedback. Upon registering the mower, I was invited to join a Facebook group dedicated to users like me. Here, I witnessed a textbook example of effective customer engagement. Whenever a customer raises an issue, a Customer Support representative is there to respond, ensuring no voice goes unheard. Group members regularly share their experiences, and the company acknowledges every suggestion, whether positive or critical. But they don’t stop there - they provide regular updates on upcoming software releases, explaining which issues are being addressed and which new features are on the horizon. This open dialogue not only gives customers confidence that they’re being heard, but it also builds loyalty. Even when a particular feature isn’t included in the next update, knowing that it’s planned for a future release keeps the community engaged and supportive. The takeaway? Listening to customers is not just about solving immediate problems; it’s about fostering a relationship where customers feel valued and involved in the product's evolution. This is how you turn feedback into a tool for continuous improvement and customer satisfaction. Way to go Dreame Technology! #CustomerExperience #CX #VoiceOfTheCustomer #CustomerEngagement #ProductInnovation #CustomerFeedback #ClosingTheLoop #CustomerSatisfaction