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Interesting read on what to expect in adopting AI in banking. Red Hat can help navigate the complexity of AI adoption. #redhat #redhatopenshift

Ever wondered how Conversational and Generative AI will transform customer experience in Banking, hopefully my latest article article in TechRadar helps act as a starting point. https://lnkd.in/eVUACEua

In this article, Serkan Ibrahim, VP of Europe for Kore.ai, discusses the transformative impact of Conversational AI and Generative AI on banking. Accenture reports banks could see up to a 30% productivity increase through GenAI, a testament to the benefits of AI in banking. As physical branches shut down, banks turn to AI for a better digital experience. CAI and GenAI complement each other, with GenAI generating insights and CAI providing authentic interactions. Kore.ai’s CX Benchmark report shows UK consumers’ readiness to use AI in banking, with 100% open to AI assistance in payments and ATM queries. Gartner notes 61% of banking executives are boosting AI investments. Rapid advances in CAI and GenAI necessitate robust infrastructure and responsible practices. The potential of GenAI lies in improved revenue and risk management, empowering frontline staff with personalized interactions and real-time recommendations. Investing in CAI platforms is crucial for financial institutions to enhance experiences for both customers and employees. Ultimately, the future of banking intertwines with AI, as institutions like Kore.ai drive personalization and omnichannel experiences to meet evolving customer needs and explore growth opportunities.

The potential role of AI in banking is massive. Here are four ways we expect forward-thinking banks will use AI to improve both the employee and customer experience.

Discover how Banking 4.0 is revolutionizing finance with cutting-edge technologies and transforming customer experiences in ways you never imagined! What's inside: 🤖 The rise of AI and Machine Learning in banking. 🛠️ How smart branches are redefining in-person banking. 🌐 Blockchain’s role in enhancing security and transparency. 💼 The power of embedding banking into daily life. 📈 Strategic roadmaps for implementing Banking 4.0. #Banking4_0 #DigitalTransformation #AIinBanking #SmartBanking #EmbeddedFinance #DigitalBanking #FutureOfFinance #BankingInnovation #BankingEcosystem #FutureOfBanking Where do you see Banking 4.0 in 2025? I want to hear your perspective! Share your insights, ask a question, or tag someone whose voice would add depth to this conversation. https://lnkd.in/esNEEUh9

Explore the digital transformation in banking, focusing on customer experience automation, data-driven AI solutions, and the rise of DeFi https://ow.ly/7zPE30sCZT2

Discover the future of Banking as a Service trends for 2024! Explore the impact of API-driven ecosystems and AI in revolutionizing banking for a more tailored experience. Stay informed and explore more here👇 https://okt.to/chIsj5 #BankingTrends #BaaS #FinancialInnovation

Scaling gen AI in banking: Choosing the best operating model https://lnkd.in/dGZ5tA7g

There is no “AI banking”. There’s no such thing, it’s only banking. The more technology evolves, the more ways you have to serve your customers, but remember that it’s just a tool that helps you achieve that goal of which customer-centricity should be front and center. https://lnkd.in/gasDYmDv