Stephen Merrill’s Post

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🎙️ Speaker | Best-Selling Author | Seminar Host | Passionate about transforming workplaces through effective hiring, training, and retention through phenomenal cultures.

Are you giving your Customers what they want? One of my mentors was managing a hotel and he had a server who was making more tips than any other server. One day, he asked him what he was doing to earn so much more than everyone else and the server simply said: “I give the customer whatever they want. If they want me to pour a bottle of ketchup on my head, I’ll do it. I don’t embarrass them or make them second guess themselves. I serve them.” Now, I’m not saying you need to go out and pour ketchup on your head but are you giving your customers what they want or do you have a policy in place that is inhibiting the level of service you’re able to provide? #stage #speaker #customerservice #customerexperience #service #ketchup #keynotespeaker #customerengagement

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