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Your customers tell it like it is as revealed in data from Ofcom’s quality of #postal #deliveryservices tracker 2024. Notably, Amazon, Royal Mail, Parcelforce Worldwide and DPD UK scored net consumer satisfaction scores above the 79% average (86%, 83%, 80% and 79% respectively). With the exception of Evri who scored a net consumer dissatisfaction score of 14% and Yodel (Yodel Delivery Network Ltd) (10%), it’s encouraging to see that in general net dissatisfaction scores are in the single digit percentages. DHL FedEx UPS TNT DX Group #carriers #posts #couriers

Parcels League Table 2024 We compared the biggest parcel companies on delivery problems, accessibility, customer service, and trust. The 2024 Parcels League Table reveals for the 4th year in a row the parcels market is not working for consumers. Although we have seen some slight improvements for most companies in overall ratings and delivery problem scores, all parcel companies scored 3 stars or under out of a possible 5.  Check how parcel companies performed on our website. https://lnkd.in/e_3JMkUa

Shipup's data featured in Retail Times reveals that 𝗨𝗞 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗰𝗼𝗺𝗽𝗹𝗮𝗶𝗻𝘁𝘀 𝗮𝗯𝗼𝘂𝘁 𝗱𝗲𝗹𝗶𝘃𝗲𝗿𝘆 𝘀𝗼𝗮𝗿 𝟮𝗫 𝗱𝘂𝗿𝗶𝗻𝗴 𝗲𝗖𝗼𝗺𝗺𝗲𝗿𝗰𝗲 𝗣𝗲𝗮𝗸 𝗦𝗲𝗮𝘀𝗼𝗻 📈 And in the age of social media, the impact of a poor customer experience can wreak havoc on your e-commerce’s bottom line during the busy November - January period. Online retailers: take advantage of the August slump and regain control over your post-purchase experience before it’s too late. Find out more 👇

Our data featured in Retail Times reveals that 𝗨𝗞 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗰𝗼𝗺𝗽𝗹𝗮𝗶𝗻𝘁𝘀 𝗮𝗯𝗼𝘂𝘁 𝗱𝗲𝗹𝗶𝘃𝗲𝗿𝘆 𝘀𝗼𝗮𝗿 𝟮𝗫 𝗱𝘂𝗿𝗶𝗻𝗴 𝗲𝗖𝗼𝗺𝗺𝗲𝗿𝗰𝗲 𝗣𝗲𝗮𝗸 𝗦𝗲𝗮𝘀𝗼𝗻 📈 And in the age of social media, the impact of a poor customer experience can wreak havoc on your e-commerce’s bottom line during the busy November - January period. Online retailers: take advantage of the August slump and regain control over your post-purchase experience before it’s too late. 💌 Reassure your customers with proactive emails sent automatically problems arise – and they will! 📝 Send feedback surveys automatically upon delivery to resolve issues in private; not on Twitter. ⏱️ Provide accurate delivery estimated dates directly on your product page, which customers can follow on your fully branded tracking page. Find out more 👉  https://lnkd.in/eBXUSAJe

Did you know that 60% of shoppers prefer retailers offering flexible delivery options, and 84% of customers are less likely to return after a poor delivery experience? Limiting carrier choices at checkout not only risks losing conversions but also impacts long-term customer loyalty. Delivering convenience is key to building trust and driving repeat business. 🚚💡

Shipup's data featured in Retail Times reveals that 𝗨𝗞 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗰𝗼𝗺𝗽𝗹𝗮𝗶𝗻𝘁𝘀 𝗮𝗯𝗼𝘂𝘁 𝗱𝗲𝗹𝗶𝘃𝗲𝗿𝘆 𝘀𝗼𝗮𝗿 𝟮𝗫 𝗱𝘂𝗿𝗶𝗻𝗴 𝗲𝗖𝗼𝗺𝗺𝗲𝗿𝗰𝗲 𝗣𝗲𝗮𝗸 𝗦𝗲𝗮𝘀𝗼𝗻 📈 And in the age of social media, the impact of a poor customer experience can wreak havoc on your e-commerce’s bottom line during the busy November - January period. Online retailers: take advantage of the August slump and regain control over your post-purchase experience before it’s too late. Find out more 👇

Shipup's data featured in Retail Times reveals that 𝗨𝗞 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗰𝗼𝗺𝗽𝗹𝗮𝗶𝗻𝘁𝘀 𝗮𝗯𝗼𝘂𝘁 𝗱𝗲𝗹𝗶𝘃𝗲𝗿𝘆 𝘀𝗼𝗮𝗿 𝟮𝗫 𝗱𝘂𝗿𝗶𝗻𝗴 𝗲𝗖𝗼𝗺𝗺𝗲𝗿𝗰𝗲 𝗣𝗲𝗮𝗸 𝗦𝗲𝗮𝘀𝗼𝗻 📈 And in the age of social media, the impact of a poor customer experience can wreak havoc on your e-commerce’s bottom line during the busy November - January period. Online retailers: take advantage of the August slump and regain control over your post-purchase experience before it’s too late. Find out more 👇

⭐ ⭐ ⭐ ⭐ ⭐ 🫶 Loyalty isn’t always about having a rewards program or a paid membership. Particularly during peak periods like #BFCM, it’s about how you wow shoppers and use remarkable post-purchase experiences to keep them coming back. Think about how customer feedback like this affects long-term loyalty: “What a pleasure dealing with a personalised and professional delivery service. The communication was precise and timely. The driver was well presented and looked smart in the uniform. His appearance was matched by his manner—polite and efficient. Seriously awesome service!” What happens after the sale can make or break the entire customer experience. 👋 Unsure where to start with enhancing your last-mile delivery experience? Let Deliver In Person give you the ideas and guidance to turn delivery into your customer loyalty trump card. https://lnkd.in/dF4-97tY #CustomerLoyalty #DeliveryExperience #PostPurchase

I used to think holiday shipping was just about packages. But it's about building customer loyalty too. Here’s 5 powerful ways to help e-commerce merchants build lasting loyalty and boost customer retention so their shipping volume skyrockets 🚀 this holiday season and beyond. 𝗥𝗲𝗹𝗶𝗮𝗯𝗹𝗲 & 𝗧𝗿𝗮𝗻𝘀𝗽𝗮𝗿𝗲𝗻𝘁 𝗗𝗲𝗹𝗶𝘃𝗲𝗿𝘆: Help your merchants set realistic expectations with accurate delivery windows and real-time tracking. Trust begins with customers knowing where their order is at all times. 𝗙𝗹𝗲𝘅𝗶𝗯𝗹𝗲 𝗦𝗵𝗶𝗽𝗽𝗶𝗻𝗴 𝗢𝗽𝘁𝗶𝗼𝗻𝘀: Advise your merchants to offer flexible delivery options like expedited shipping or local pickup. Giving customers choice personalizes their experience and builds loyalty. 𝗦𝗲𝗮𝗺𝗹𝗲𝘀𝘀 𝗥𝗲𝘁𝘂𝗿𝗻𝘀 𝗣𝗿𝗼𝗰𝗲𝘀𝘀: Encourage your merchants to simplify returns with clear policies, prepaid labels, and self-service portals, making the process easy and stress-free for customers. 𝗣𝗲𝗮𝗸 𝗦𝗲𝗮𝘀𝗼𝗻 𝗣𝗿𝗲𝗽𝗮𝗿𝗲𝗱𝗻𝗲𝘀𝘀: Partner with your merchants to anticipate holiday delays by offering insights on pickup times and alternative shipping options to show you're thinking ahead. 𝗢𝗽𝘁𝗶𝗺𝗶𝘇𝗲𝗱 𝗖𝗵𝗲𝗰𝗸𝗼𝘂𝘁 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲𝘀: Encourage merchants to streamline checkout with fewer clicks, guest options, and flexible payments—it can make all the difference. So here’s my takeaway for shipping sales reps: Help your merchants build loyalty or risk losing them to competitors who do. Let's chat about supporting your clients this peak season! #ecommerce #customerloyalty #shipping #holidayseason #logistics #PeakSeason #holidaysuccess #peakseason