Subskribe’s Post

In yesterday’s masterclass, we explored the nuances of pricing professional services effectively for your SaaS business—and it's far more complex than simply "picking a price". We dove deep into the unique challenges SaaS companies face when monetizing their services alongside their software. If you’re charging for services the same way you price your software, you’re probably missing out on untapped revenue potential. Key Takeaways: 1️⃣ Pricing Strategy Starts with Objectives What are you trying to achieve? Whether it’s boosting customer retention, driving higher margins, or differentiating your business, your pricing strategy must be aligned with your overall business objectives, market conditions, and the value you offer. 2️⃣ Services Aren’t One-Size-Fits-All SaaS companies offer a variety of services, from onboarding and training to strategic consulting and custom integrations. Each type of service needs its own pricing approach. Understanding customer value and willingness to pay for each service is key to getting it right. 3️⃣ Strategic Standardization is Key Ditch the chaos of time-and-materials pricing or the headache of fully custom quotes. Strategic standardization of your service packages can protect margins, make quoting faster, and still offer the flexibility your customers need. 🔑 If you missed this masterclass, don’t worry, the full recording and slides are ready for immediate access inside The Cube. Our exclusive pricing community for SaaS leaders: https://lnkd.in/eZYNEwge #PricingStrategy #SaaS #TheCube #ProfessionalServices #PricingTools #RevenueGrowth

🚨 Few Reasons for Revenue Leakage in SaaS Post-Delivery—and How to Fix Them! 🚨 Revenue leakage can be a silent killer in the SaaS world, especially after services have been delivered. Here are five common causes and ways to plug those leaks for a healthier bottom line: Untracked Feature Usage Beyond Contract Scope When customers access premium features or exceed contracted usage limits, revenue can slip through the cracks. Remediation: Use real-time monitoring to track usage and alert account managers when limits are reached, enabling timely conversations about plan upgrades. Missed Pricing Uplifts in Renewals Contracts often allow for price increases upon renewal, but these are sometimes overlooked, leading to lost revenue. Remediation: Automate reminders and workflows to apply contractual uplifts before renewals. Incomplete Invoicing for Custom Services/T&M If custom services like consulting/T&M or support aren’t fully billed, it impacts revenue. Remediation: Standardize invoicing for custom services, ensuring all additional work is captured and billed. Unapplied Usage-Based Charges Due to Integration Gaps Integration gaps can prevent accurate usage tracking, especially for third-party services or API calls. Remediation: Regularly audit integrations and link usage tracking directly to billing. Delayed Account Reconciliation Without regular reconciliation, discrepancies between usage and billing may go unnoticed. Remediation: Establish a monthly or quarterly reconciliation process to promptly catch and correct billing errors. 🔍 By addressing these post-delivery challenges, SaaS companies can significantly reduce revenue leakage, ensuring every dollar earned is accounted for! #SaaS #RevenueLeakage #CustomerSuccess #RevenueManagement #BillingOptimization #BusinessGrowth #DataAnalytics #CustomerRetention

It's Launch Day!! 💜 Happy to announce the release of our unified billing solution, ‘Everything Billing’. Amidst all the excitement, here’s what I'm most looking forward to: 📊 Empowering customers to leverage our Revenue Platform across all business channels (direct, partner, web). At the same time, sales teams have ultimate pricing flexibility, ensuring streamlined operations. And, of course, our amazing Dashboards. So, why does this matter to our customer base? ⏱️ Completing Quote to Billing implementation in 1-3 months speeds up ROI and minimizes disruptions. With a unified customer view on Salesforce, managing relationships is effortless. Plus, simplified pricing, new products, and promotions keep our customers agile and competitive. 🚨Attention Nue Customers 🚨 For those who haven't already purchased billing, contact our sales team for a demo to see Everything Billing in action. For more details, dive into our CTO’s blog on the release ➡️ https://hubs.la/Q02yQgs70

🚀 Exciting News Alert! 🚀 📘 Just published: "How Professional Services in Software and SaaS Companies Can Influence Purchase Intentionality of Customers via High Quality of Service: A Pragmatic Framework" by Dr. Jose Bronet. 🔍 Dive into the latest research uncovering the power of service quality in accelerating revenue, not just from Professional Services but also from software licenses. Discover the SIMPSERVPERF model, a simplified yet accurate approach designed to transform Professional Services organisations into revenue-driving machines. 🔑 Key Findings: 1. Traditional service quality models may be complex and ineffective due to lengthy surveys. 2. The SIMPSERVPERF model offers a streamlined solution, focusing on critical dimensions without compromising data accuracy. 3. By aligning Professional Services with the broader revenue goals of Software and SaaS companies, organisations can maximise revenue potential while maintaining positive margins. 📈 This research isn't just about theory; it's about actionable insights that can drive real organisational change and growth. 🔗 Read the full publication here: https://lnkd.in/gCZU6kem Let's revolutionise the way we approach service quality and revenue generation in the Software and SaaS industry! 💡💼 #ServiceQuality #ProfessionalServices #SaaS #Software #RevenueGeneration #Research #Innovation

SaaS companies: if you think you need to hold your customers’ data hostage, your product might not be strong enough. You should be able to derive value not just from hosting your customers’ data, but also from what you enable your customers to do with that data. That’s because the customer data on your platform isn’t inherently valuable - it’s simply a means to an end. Your product is the gracious host for customer data, and you should be happy to let it check out any time, for any reason your customers want. In other words, if you give your customers access to their data so they can then use that data to accomplish their own goals, you’ve provided an incredibly valuable service. Don’t hold data hostage. Be its custodian instead.

💲 Unify sales, finance, and legal on one platform 💲 Help sellers quote quickly 💲 Increase deal size with recommendations 💲 Improve customer experience by unifying sales, finance and legal teams 💲 Automate billing for any frequency Click below to see Revenue Cloud in action #revenueoptimization #salesforcecpq #salesforce #revenuecloud #revenueoperations

Deel is one the fastest-growing SaaS companies in the world. DealHub.io CPQ is now “right at the center of everything” regarding Deel’s GTM strategy and execution. Our vision has always been to enable customers to completely speed up GTM execution. 👉👉👉 Take a look at this clip... https://okt.to/0bwMgU Deel achieved 2 important KPIs: > 80% reduction in quote processing time (10mins to compile and approve quotes) > 75% faster implementation time compared to any other CPQ vendors We have never been more inspired to deliver an outstanding product vision-to-reality. Kudos to Goldie Spector, Yoav Kremin, and the entire team that brings world-class CPQ expertise to our customers. I want to personally thank Austin Cook Kiessig, a true leader in the Revenue Operations domain, for sharing these key takeaways from his experiences. #Deel #GTM #DealHubCPQ

𝐔𝐧𝐥𝐨𝐜𝐤 𝐒𝐚𝐥𝐞𝐬𝐟𝐨𝐫𝐜𝐞'𝐬 𝐏𝐨𝐭𝐞𝐧𝐭𝐢𝐚𝐥: 𝐖𝐡𝐲 𝐏𝐚𝐫𝐭𝐧𝐞𝐫 𝐒𝐞𝐥𝐞𝐜𝐭𝐢𝐨𝐧 𝐌𝐚𝐭𝐭𝐞𝐫𝐬 Salesforce is more than just a CRM platform; it's a springboard for long-term business success. Choosing the right Salesforce partner is critical for expert guidance, tailored solutions, faster results, and long-term success. 𝐓𝐡𝐞 𝐏𝐢𝐭𝐟𝐚𝐥𝐥𝐬 𝐨𝐟 𝐭𝐡𝐞 𝐖𝐫𝐨𝐧𝐠 𝐂𝐡𝐨𝐢𝐜𝐞: Choosing an inadequate partner can lead to delays, cost overruns, subpar performance, and limited growth. 𝐓𝐡𝐞 𝐏𝐨𝐰𝐞𝐫 𝐨𝐟 𝐚 𝐑𝐞𝐥𝐢𝐚𝐛𝐥𝐞 𝐏𝐚𝐫𝐭𝐧𝐞𝐫: A reliable partner can lead to enhanced customer satisfaction, boosted sales performance, and increased productivity. 𝐈𝐭 𝐇𝐞𝐥𝐩𝐬 𝐓𝐨: 𝟕𝟑% of businesses cite improved customer satisfaction with effective CRM implementation.  𝟔𝟓% of companies achieve better sales results with customized CRM solutions. Companies with successful CRM implementations report up to 𝟓𝟎% higher productivity among sales teams. 𝐃𝐨𝐧'𝐭 𝐧𝐚𝐯𝐢𝐠𝐚𝐭𝐞 𝐭𝐡𝐞𝐬𝐞 𝐜𝐨𝐦𝐩𝐥𝐞𝐱𝐢𝐭𝐢𝐞𝐬 𝐚𝐥𝐨𝐧𝐞. Choose a trusted Salesforce partner to unlock the full potential of Salesforce and propel your business forward. 𝐂𝐥𝐢𝐜𝐤 𝐭𝐨 𝐤𝐧𝐨𝐰 𝐦𝐨𝐫𝐞: https://lnkd.in/dNQsWu7s #SalesforcePartner #CRMImplementation #BusinessTransformation #SalesforceSuccess #CustomerExperience #Invimatic #SalesforceImplementation #CRM

Interesting anecdote contained in a sell-side note (for once, I won’t mention or shame the bank, because this is rather good and exactly what the sell-side should do, rather than projects revenues over the next 40 years…): 𝗯𝗲𝗮𝗿 𝗴𝗿𝗼𝘄𝘁𝗵 𝗰𝗮𝘀𝗲 𝗳𝗼𝗿 𝗦𝗮𝗮𝗦 𝗰𝗼𝗺𝗽𝗮𝗻𝗶𝗲𝘀 𝗯𝗮𝘀𝗲𝗱 𝗼𝗻 𝘃𝗲𝗻𝗱𝗼𝗿 𝗽𝗿𝗶𝗰𝗶𝗻𝗴 𝗮𝗴𝗴𝗿𝗲𝘀𝘀𝗶𝗼𝗻. CIO of tech company "Our focus right now is on eliminating tech debt. For instance, we have multiple Salesforce systems, as SaaS tools have proliferated as departments/business units have acquired them over the years. 𝗪𝗲 𝗻𝗼𝘄 𝗻𝗲𝗲𝗱 𝘁𝗼 𝗰𝗼𝗻𝘀𝗼𝗹𝗶𝗱𝗮𝘁𝗲 𝗮𝗻𝗱 𝗺𝗶𝗴𝗿𝗮𝘁𝗲 𝘁𝗼 𝗳𝗲𝘄𝗲𝗿 𝗶𝗻𝘀𝘁𝗮𝗻𝗰𝗲𝘀 𝘄𝗶𝘁𝗵 𝗳𝗲𝘄𝗲𝗿 𝘃𝗲𝗻𝗱𝗼𝗿𝘀. Our goal is to eliminate smaller SaaS firms: we had ~750 software vendors, I’ve consolidated down to ~500 and will keep going. 𝗧𝗵𝗲𝘀𝗲 𝗴𝗿𝗼𝘄𝘁𝗵 𝗿𝗮𝘁𝗲𝘀 𝘁𝗵𝗮𝘁 𝘀𝗼𝗳𝘁𝘄𝗮𝗿𝗲 𝗰𝗼𝗺𝗽𝗮𝗻𝗶𝗲𝘀 𝗮𝗿𝗲 𝗽𝘂𝘁𝘁𝗶𝗻𝗴 𝘂𝗽 𝗰𝗮𝗻𝗻𝗼𝘁 𝗴𝗼 𝗼𝗻 𝗳𝗼𝗿𝗲𝘃𝗲𝗿, customers cannot keep spending 20%-30% more. Our Salesforce spending growth is insanity. I use Salesforce as an example but ServiceNow and Microsoft are arguably worse. SaaS pricing went up post-COVID and upon renewal I’m getting stuck with 25% spend increases, and SaaS vendors want me to sign a 3-year deal based on features that they haven’t even proven out yet. 𝗧𝗵𝗮𝘁’𝘀 𝗻𝗼𝘁 𝘀𝘂𝘀𝘁𝗮𝗶𝗻𝗮𝗯𝗹𝗲 𝗮𝗻𝗱 𝗮 𝗹𝗼𝘁 𝗰𝗼𝗺𝗽𝗮𝗻𝗶𝗲𝘀 𝗹𝗶𝗸𝗲 𝘂𝘀 𝗮𝗿𝗲 𝗻𝗼𝘄 𝘀𝗮𝘆𝗶𝗻𝗴 𝗻𝗼 𝘄𝗮𝘆. Software companies are going to have to shift to a new model. Over the last few years, we and other customers have implemented more rigorous spend management practices and tools, we now have better spend visibility. 𝗧𝗵𝗶𝘀 𝘀𝗽𝗲𝗻𝗱 𝗿𝗮𝘁𝗶𝗼𝗻𝗮𝗹𝗶𝘇𝗮𝘁𝗶𝗼𝗻 𝗶𝘀 𝗹𝗲𝘀𝘀 𝗮𝗯𝗼𝘂𝘁 𝗶𝗻𝗳𝗿𝗮 𝘁𝗲𝗰𝗵 𝘃𝗲𝗻𝗱𝗼𝗿𝘀 𝗮𝗻𝗱 𝗺𝗼𝗿𝗲 𝗮𝗯𝗼𝘂𝘁 𝗮𝗽𝗽𝘀/𝗦𝗮𝗮𝗦 𝗰𝗼𝗺𝗽𝗮𝗻𝗶𝗲𝘀, as they are more likely to have played into the "𝘢𝘥𝘥 𝘧𝘶𝘯𝘤𝘵𝘪𝘰𝘯𝘢𝘭𝘪𝘵𝘺 𝘵𝘰 𝘣𝘶𝘯𝘥𝘭𝘦𝘴 𝘢𝘯𝘥 𝘵𝘩𝘦𝘯 𝘵𝘢𝘬𝘦 𝘶𝘱 𝘢𝘭𝘭 𝘵𝘩𝘦 𝘣𝘶𝘯𝘥𝘭𝘦 𝘱𝘳𝘪𝘤𝘦𝘴" strategy. Any software company that has leaned into this bundling approach has to be feeling pushback from customers today. The reality is most organizations can't consume or operationalize all the new functionality.”