Sunny Huang’s Post

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Director of Strategy @ Gong.io

We trained our AI to surface Elite Questions, Part 6 - Pictured: 𝐀 𝐌𝐚𝐬𝐭𝐞𝐫𝐜𝐥𝐚𝐬𝐬 𝐢𝐧 𝐑𝐞𝐯𝐞𝐫𝐬𝐢𝐧𝐠 Every piece of info she gets back from the customer, she's stacking on a question to extract MORE. (1) "What's the impact on the business?" You say that's an issue, but what's the ripple effect? (2) "If you had to guess..." Everyone has an hunch. Everyone loves being asked about their hunch. (3) "What have you done?" Reminds them why they're even on the call. What they've been doing, hasn't worked. (4) "Before we get into price..." Take price off the table, it's too early. Talk about cost of inaction & value potential (5) "$8 million dollar gap..." There's the cost of inaction... (6) "If you had to stack rank..." This shows leadership. "We can't work on everything, not enough time. What's MOST important that we can focus on?" The Uno Reverse Queen, Jamie Porter. Well done!

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Great insight. When’s your newsletter coming out?

Gourav Pandey

Offering affordable IELTS coaching for corporations and students.

1mo

That's super helpful. Thanks for sharing.

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