supplyFORCE’s Post

Is it still meeting customer expectations or is it creating customer needs in the creative way?

🌟 Personalised service flows freely every day at TPS. If you’ve ever chatted with our team, you’ll know that our staff goes above and beyond to ensure you have the best experience possible, meeting all your needs with a genuine smile. 😊 We don't just listen to our customers, we truly understand them! 💯 🌟 While our competitors are busy sending "Dear Valued Customer" emails, we're over here getting to know your specific needs, current challenges, latest projects, and sometimes even your coffee preference! 👉 𝗡𝗲𝗲𝗱 𝗮 𝘄𝗮𝘁𝗲𝗿 𝗾𝘂𝗮𝗹𝗶𝘁𝘆 𝘀𝗼𝗹𝘂𝘁𝗶𝗼𝗻 𝘁𝗵𝗮𝘁 𝗳𝗶𝘁𝘀 𝘆𝗼𝘂 𝗹𝗶𝗸𝗲 𝗮 𝗴𝗹𝗼𝘃𝗲? We’ve got you covered. Just ask, and we’ll make it happen. 𝗕𝗲𝗰𝗮𝘂𝘀𝗲 𝗮𝘁 𝗧𝗣𝗦, 𝘆𝗼𝘂'𝗿𝗲 𝗺𝗼𝗿𝗲 𝘁𝗵𝗮𝗻 𝗷𝘂𝘀𝘁 𝗮 𝗻𝘂𝗺𝗯𝗲𝗿. 𝗬𝗼𝘂'𝗿𝗲 𝗳𝗮𝗺𝗶𝗹𝘆. Go ahead, put us to the test and share your experience! ✋

🌟 **Customer Service Week: Going Above and Beyond** 🌟 I’ve always believed that exceptional customer service goes beyond just following the rules.it is about making a real difference in someone's day. Recently, I had an opportunity to do just that. A customer, who was in the hospital, contacted us because of a failed transaction that left her unable to access much-needed funds. the standard procedure was to wait for 24 hours for a reversal. But in that moment, I knew waiting wasn’t an option. I took immediate action, escalated the issue, and ensured we had a resolution . Her gratitude was overwhelming, and it reminded me of why I am so passionate about what I do. I love making customers smile – it brings me an intense sense of joy and fulfillment. This Customer Service Week, I celebrate not just the rules we follow, but the times we can step outside of them to truly help someone in need. To me, that’s what *going above and beyond* really means. #CustomerServiceWeek #AboveAndBeyond #CustomerExperience #Leadership #ProblemSolving #

In this week’s Tuesday Tips, Tom Jennings elaborates on putting a presentation together and the importance of making the ending magnificent because it’s the final few minutes that will be the most memorable to a customer. https://ow.ly/zYCm30sFuN5

Today’s Blind Loyalty Challenge is with Brian Almeida, Founder of Points for Good. This insightful 7-minute challenge is definitely worth a listen and covers:  ✅ The role of loyalty in the greater good: loyalty motivates people to change their behaviour for good  ✅ True customer centricity: 'when an organisation pivots around meeting and understanding the customer's needs and then aligns the company objectives to meet those needs' ✅ Emotional loyalty: when a brand connects with you on a personal level like your birthday and does something special that isn't linked to a transactional activity. American Express and the Taj Hotels create this emotional experience very well. Watch our #blindloyaltychallenge for loyalty insights with Brian 💡 https://lnkd.in/dB6JmNJC Blind Loyalty - 101 loyalty concepts radically simplified, is available now on https://lnkd.in/gCmE9-z2 or directly from Amazon.

🌟 Above and Beyond! 🌟 As we step into a new week, let’s remember the importance of service excellence and the impact it has on the people (Customers) we serve. Every interaction is a chance to make a difference, create connections, and exceed expectations. (Did we say under-promise and over-deliver?) Customer service isn’t just a role, it’s an opportunity to bring positivity and value into someone’s day. This week, let’s celebrate the spirit of service by going the extra mile, showing empathy, and making each moment count. Start the week with purpose, enthusiasm, and a commitment to making a difference, one interaction at a time. Let’s make this Customer Service Week 2024 a memorable one! 💪💼 Happy Monday and Happy Customer Service Week ahead. #CustomerServiceWeek #MotivationMonday #ExceedExpectations #ServiceExcellence #CustomerExperience

Meet Christopher McIntyre, our seasoned Customer Service Representative at T&S Brass serving you with a smile since June 2022. His everyday mantra in life? “Every new day is an opportunity to learn!" Q: What do you like about working in customer service? A: The ability to talk to different people and provide solutions to a problem or answer technical questions. Every day is an opportunity to learn something new since we offer so many products and ways of customizing things to specific needs. Q: What question do you get asked the most in your role? A: What the cost of an item is and how quickly it can be shipped? Q: What’s the craziest question you’ve ever been asked? A: "Will you send someone from the factory to fix my faucet?" Q: What’s your favorite T&S product and why? A: ECW-3153-MB because it has a matte black finish which gives it more of a decorative look. I also like that it's electronic sensing so there is no need for a manual lever. Q: Your favorite pastime? A: Spending time with family and friends playing bingo or singing karaoke. #MeetOurTeam #CustomerService #TandSfamily #ProblemSolver

𝐊𝐞𝐞𝐩 𝐭𝐡𝐞 𝐦𝐚𝐢𝐧 𝐭𝐡𝐢𝐧𝐠 𝐭𝐡𝐞 𝐦𝐚𝐢𝐧 𝐭𝐡𝐢𝐧𝐠. How ? 👉 make sure to 𝒉𝒂𝒗𝒆 𝒐𝒏𝒍𝒚 2 𝒕𝒚𝒑𝒆𝒔 𝒐𝒇 𝒑𝒆𝒐𝒑𝒍𝒆 in your company: 1. people who serve customers. 2. people who serve the people who serve customers. Note 💡: try to keep the ratio 4:1 or higher. So 4 times more people facing and serving customers than support staff. #customercentric #eyesontheball #storyaboutpeople

I can say I have picked up another important Skill, content creation and video editing.

Meet Christopher McIntyre, our seasoned Customer Service Representative at T&S, serving you with a smile since June 2022. His everyday mantra in life? “Every new day is an opportunity to learn!" Q: What do you like about working in customer service? A: The ability to talk to different people and provide solutions to a problem or answer technical questions. Every day is an opportunity to learn something new since we offer so many products and ways of customizing things to specific needs. Q: What question do you get asked the most in your role? A: What the cost of an item is and how quickly it can be shipped? Q: What’s the craziest question you’ve ever been asked? A: "Will you send someone from the factory to fix my faucet?" Q: What’s your favorite T&S product and why? A: ECW-3153-MB because it has a matte black finish which gives it more of a decorative look. I also like that it's electronic sensing so there is no need for a manual lever. Q: Your favorite pastime? A: Spending time with family and friends playing bingo or singing karaoke. #MeetOurTeam #CustomerService #TandSfamily #ProblemSolver