Suprabit’s Post

Not all knowledge is created equal. 📚✨ In every company, there are two main types of knowledge: explicit and tacit. - Explicit knowledge includes things like guides, manuals, and documented processes—it’s easy to share. - Tacit knowledge is different; it’s the experience, intuition, and skills that live in people’s heads, making it harder to capture. By adding AI tools to your knowledge base, you can capture tacit knowledge within workflows and turn it into well-structured articles. For instance, when a customer support agent resolves a tricky issue, AI can observe the steps taken and transform them into a searchable guide for future use. This way, newcomers and other team members can easily learn from these experiences and apply them when needed. 🤖 With AI, your knowledge base becomes more than just a repository, it becomes an evolving resource that captures, shares, and enhances the value of your team's expertise every day. 🌱🚀

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