Susan L. Stewart, MA, CM, Author, OLY’s Post

Making the role of the Passenger Service Representative (PSR) accessible for all employees in an airport terminal involves creating an inclusive environment where all staff understand the PSR's responsibilities, skills, and significance. Here are steps to achieve this: ✈️ Comprehensive Job Description - Clearly Define the Role: Develop a detailed job description for the PSR position that outlines responsibilities, interactions, required skills, and performance expectations. This should be made available to all employees. ✈️ Cross-Training Programs - Implement Cross-Training: Encourage cross-training initiatives where employees from different departments (e.g., security, baggage handling, maintenance) learn about the PSR role. This fosters a better understanding of how each role contributes to the overall passenger experience. - Job Shadowing: Allow employees to shadow PSRs for a day to gain firsthand experience of their daily tasks and challenges. ✈️ Accessible Information - Create Resource Materials: Develop easy-to-read resource materials like brochures, posters, or digital content that summarize the PSR's role, responsibilities, and how they can assist passengers. - Centralized Information Hub: Establish an accessible central hub (physical or digital) where all employees can find information about the PSR role, including FAQs, contact points, and relevant procedures…

Ground staff service employees excel in delivering top-notch services to travelers, equipped with training in cargo and transportation handling, baggage management, airport services, and customer support. Students can qualify for ground staff roles by enrolling in the Aptech Certified Professional in Ground Staff Services course. This comprehensive course offers a blend of classroom instruction and practical learning experiences. Students gain extensive understanding of concepts and operational practices employed in the airline and aviation sectors. Additionally, they receive technical training, enhance their interpersonal skills, and acquire proficiency in handling client inquiries effectively. To know more about the course, here's what students need to do: 1) Click on https://lnkd.in/dEksqRJY 2) Fill in their details in the Student Enquiry form. 3) Attend a free career counselling session that we will arrange for them. 4) They can join the course at Aptech Learning and get ready for a bright career in the industry. #GroundStaff #GroundStaffTraining #Aviation #AviationAcademy #AptechAviationAcademy #GetTrainedGetHired #Aviation #AviationIndustry #JobReady #CareerReady #IndustryReady

What I learned from leaving my job is: 1. If you have value, please demonstrate your value; 2. The strength of your ability can be improved through training, and your attitude determines how far you can go in this industry; 3. Colleagues are just colleagues, just like passengers, and you will get on different trains next time; 4. Maintain a good relationship with your customers, because you can be friends for life.

A good induction is the foundation of any successful role. It’s not just about ticking boxes or completing the mandatory steps - it’s about helping new team members feel supported, equipped, and confident to take on their responsibilities. Just last week I heard from a new exam staff member that they had been given 11 hours of policy reading and that was their induction. With exam roles timing is everything. That is why our face-to-face events are planned meticulously around the exam cycle. Of course, I will always add extra dates if demand calls for it! But why wait to get started? If time is pressing, our online induction can provide immediate support to help staff become familiar with the role. You literally pay the invoice and you are ready to go.

I am happy that I was selected for the second phase of #CIB_training I was chosen to make a video that talks about key points: 1)Customer Service Excellence 2)Effective Communication Skills 3)Business Etiquette 4)Customer Rights and Fair Treatment 5)Fraud Detection and Awareness 6)Sales Strategies We talked about them in the video in a brief way, taking into account that the main ideas are explained well I created the video in collaboration with my training friend nouran khalid We worked hard on the video and we hope you like it #cib_summer_internship_2024 #phase_2_competition

“Guiding trainees and watching them grow as professionals -- it is a rewarding experience.”   Mr. Jim Dexter Cruz, the General Manager of Cumbria Ridge Inc., reflects on his journey as a mentor in the SkillSandbox Work-Readiness Training Program and inspires us with his personal mission and generosity.    As a hiring manager, Mr. Jim values how SkillSandbox addresses talent hiring needs by easing the transition of new hires and entry level talents into the workplace. With focus on practical and life skills, the program bridges the gap between education and employment -- empowering trainees to confidently step into the world of work with confidence and positive mindset.    At CSI, we enable change and empowerment by providing the tools and environment that will cultivate good work and life skills in our Filipino youth.    Know more about CSI and The SkillSandbox program: https://lnkd.in/eKZzGZiv

I’m a big fan of shadowing, but it’s basically worthless if it isn’t executed correctly. For example, does this sound familiar to anyone? New Hire: Hey, I’m supposed to shadow you. Experienced Rep: Cool…what am I supposed to be showing you? New Hire: They just said to come watch how you assign carrier to loads. So…that? Experience Rep: Gotcha. So, what you do is… *phone rings* Experienced Rep: …hang on while I deal with this. *2 minutes go by* Experience Rep: Ok, we’re back. So, like I was saying… *phone rings* Experienced Rep: …hang tight again. *20 minutes go by* Experienced Rep: Ok, sorry, the shipper was telling our driver to go to a completely different location, so I needed to deal with it. Lol, I guess you know how to handle that situation now? What was I actually supposed to show you? New Hire: Assigning carriers to loads, but I’m supposed to go shadow someone else now. Experience Rep: Ah, ok. Assigning carriers really isn’t that hard. You’ll be able to figure it out. I’d be willing to bet shadowing at most brokerages goes something like that. If you’re wondering why your people aren’t producing and that type of shadowing was the bulk of their training, I think we’ve identified part of the problem. #freight #3pl #transportation

Any interest? Interest form here: https://lnkd.in/gXz9u-DH The Production Assistant Workshop is a 4-Week program that provides participants with a comprehensive understanding of what it takes to succeed as a production assistant (PA), offering both theoretical knowledge and practical skills essential for thriving in the industry. Workshop Objectives: Understand the Role, Develop Core Skills, Hands-On Experience, Career Pathways

From hotel reception to Rally world to mastering dangerous goods transport. My journey wasn't easy, but it was worth it. 🚛 I started in hospitality, greeting guests with a smile. Now, I'm certified to transport hazardous materials across borders. How did I make this leap? 1. Embraced continuous learning 2. Sought diverse experiences 3. Focused on safety at every step 4. Built a network across industries Each role taught me something valuable: • Customer service → Clear communication • Quality control → Attention to detail • Fleet management → Logistical expertise These skills combined perfectly for my current role. I'm proud to have earned my ADR certificate with a 100% score. It proves that career pivots are possible with dedication. What unexpected turns has your career taken? Share your story below! 👇 #CareerGrowth #TransportationIndustry

Any success starts with a great foundation. It’s been great to see how the Management Training Program constantly improves and evolves to develop the future leaders of this company. #srsdelivers #managementtrainingprogram