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Say hello to Akanksha Jain, who joins #Swiggy as Assistant Vice President - Public Relations and Communications. She has spent over 18 years building and safeguarding brand reputation for businesses across India and 30 markets globally. Akanksha has built and led 360-degree brand communications and reputation campaigns, spearheading PR and communication strategies for technology, SMEs, and new-age companies across e-commerce and fintech companies. An advocate of new-age communications, she focuses on creating strategies that are closely aligned with the brand’s purpose. Additionally, she has collaborated with renowned industry associations to drive public policy and build thought leadership around sustainability-led initiatives. A crisis communications specialist, Akanksha has managed crises for companies, working closely with leadership and the Board. Welcome aboard, Akanksha! Let's weave exciting narratives together. #Swiggy #WeAreSwiggy #SwiggyLeaders

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Bhavesh Bhatt

Partner at Tripplets Marketing

1d

Recent experience - 07.12.24 Dear All, Greetings! Ref above subject and trailing mail. We have ordered various types of Khichdi (three types) from a restaurant name Khichdi Etc. Payment debited from my credit card. While checking the order delivery time - it was showing more than an hour --- which is much more in Ahmedabad. So while looking at the restaurant location (Motera)it was around 20 kms away from my place. So we have cancelled the order. Payment not refunded. Then we have ordered the same three types of Khichdi from a same restaurant at a nearby location - Navrangpura around 4 kms from our place. And ordered it. To my surprise - cancelled order payment yet not refunded and your team is informing that Re.1145/- entire amount has been used as a cancellation fees. Kindly look into the matter and do the needful. I will be highly obliged. Thanks. With Cordial Regards, Parul Bhavesh No response from anyone yet

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Nikhil Bharadwaj

Vice President and Head Corporate Communications at Bajaj Allianz General Insurance

2w

Congratulations Akanksha 🎉

Vipul Verma

Customer Care Representative at JindalX

1w

#Swiggy Dear Ms. Akanksha Jain, Express my dissatisfaction with the resolution provided regarding my recent order issue. As previously mentioned, I received a substandard item (coffee) from Blue Takai Cafe, which was far from acceptable. Despite raising this matter with the concerned team and escalating it to senior levels within Swiggy, no satisfactory resolution has been provided. The offer of a coupon worth ₹93, valid for 15 days, is inadequate and fails to address my primary concern. I firmly believe that a full refund of ₹466 is the only fair and acceptable resolution. Here are my key points: 1. Breach of Trust: As a paying customer, I trusted Swiggy to deliver quality service. Receiving an unsatisfactory product not only disrupted my experience but also eroded my confidence in your platform. 2. Inadequate Compensation: A coupon compels me to make another purchase, which I am reluctant to do given this experience. It does not compensate for the money I have already spent on a poor product. 3. Commitment to Customers: A refund would demonstrate Swiggy’s accountability and dedication to customer satisfaction. Please process my refund promptly and inform me once it is completed. Vipul Verma Order ID: 191675404722525

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Ashok Rai

Director Expansion II Ex-Unacademy, OYO, Mobikwik, Danone

2w

Many congratulations 🥳

Vijay Malhotra

Chief Marketing Officer | Chief Brand Officer | Driving Business Growth through Innovative Marketing Strategies | Passionate about Brand Development & Business Strategist | Certified Brand Auditor | 32+ Years experience

2w

Congratulations🎉🥳👏👏

Prashant Yadav

Seeking new opportunities in Data analysis & related domain

3d

Swiggy Amitesh Jha Swiggy Dineout Swiggy Bazaar Dear Swiggy Customer Support Team, I hope this email finds you well. I am writing to bring to your attention an issue regarding my recent order (Order ID: 192624966438947) placed through your platform. Upon receiving the order, I noticed that one or more items were priced higher than their Maximum Retail Price (MRP), which is a violation of consumer protection laws. This has caused me significant inconvenience and dissatisfaction. I request a full refund of the overcharged amount at the earliest. Please find the details of the items and their respective pricing discrepancies below: Item Name: amul gold MRP: 33 Charged Price: 34 I expect prompt action to resolve this matter. If I do not receive a satisfactory resolution within 48 hours, I may be compelled to escalate this issue further, including lodging a formal complaint with the relevant consumer rights authorities. Please confirm receipt of this email and provide an update on the resolution process. I trust that Swiggy values its customers and will take the necessary steps to address this concern promptly. I need full refund of my order Zomato Akanksha Jain

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MOHIT KUMAR

Senior Consultant at EY

5d

Such a pathetic company, I ordered some food late night around 1am as was travelling. But not the food got delivered, even though the customer care support was very rude and pathetic. By connecting in back to back 3 person I have initiated refund. Now I am sleeping hungry. Pathetic service I ever had. My order ID : 192396574403117. Hope you guys has some shame you will do something better for yourself

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When I saw her instantly my mind says wow Gita Biswas from shaktimaan has joined the swiggy. Congratulations🎉

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Jyoti Rai

PR & Marcomm Strategist | Social Impact Storyteller | Comms Capacity Builder & Trainer | PR & Corp Comm 40 Under 40 (E4M)| Keynote Speaker | AI, Psych & Neuroscience Enthusiast | Writer | Lifelong LearnerI Iyengar Yogini

2w

Congratulations 👏 Akanksha

shekhar ghosh

Professional Corporate Industrial Photographer.. PIB Accredited.

1w

Congratulations

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