Swiipr ’s Post

https://lnkd.in/gYiPYzdF Airlines in North America have made a significant decision to eliminate cancellation fees for their passengers, which has garnered interest from Australian travellers. Last week, Spirit and Frontier Airlines made an announcement regarding their plans to eliminate additional fees related to flight cancellations or changes. #GameChanger #NoMoreExtraFees #CustomerFirst #GameChanger

Well this is interesting. Why could not Ryanair - Europe's Favourite Airline have taken cash at the ticket desk? A simple cash till drawer with a small float was all that was needed. Michael O'Leary has recently stated that the airline is also getting rid of paper boarding passes, and the only reason is to cut costs, who cares if it causes inconvenience to Mike Roberts father-in-law. Thanks to Erin Rhodes and the Daily Echo for highlighting this. This is another example of why Campaign for Cash exists as we need cash acceptance mandated at Airports, shops, car parks everywhere. #CashlessAirlines #LowCostbutatwhatCost

✈️ Unlocking the Mysteries of Airline Partnerships: Codeshares, ACMI, Dry Leases, and Alliances ✈️ Ever booked a flight with one airline, only to board a plane branded by another? 🤔 Or perhaps you've wondered why low-cost carriers rarely appear in global alliances? Our latest article breaks down the essentials of airline partnerships and leasing arrangements, from codeshares and wet leases (ACMI) to dry leases and the big three alliances. Each type of partnership has its own impact on travel, from baggage rules and language expectations to loyalty perks. Whether you're a frequent flyer or just curious about aviation, this guide will clarify what to expect on your next flight! Check it out here: 🔗 https://lnkd.in/dTKmYZBF #Aviation #AirlineIndustry #TravelTips #Codeshares #ACMI #Alliances #DryLease #HotelFoxFox #AviationInsights

Nium has announced its #partnership with Air France and KLM Royal Dutch Airlines in order to power #closedloop #electronictransactions between #airlines and selected #travelagents. 💭Discover more reading The Paypers: https://lnkd.in/d-jkUD4e #fintechnews #payments #paymentnews #thepaypers #onlinepayments #digitalpayments #mobilepayments #ecommerce

CX inaction from large companies will increasingly lead to legislation, as happens today in the USA. So many people have been impacted by flight cancellations and delays and often with resulting compensation deemed far from ideal. From today in the US, Airlines are required to promptly pay cash refunds for delayed or cancelled flights, without passengers having to ask. The refunds are timebound, to be paid against the original form of payment and cannot be substituted for vouchers or credit without the customer's consent. There are also refunds for loss of ancillary services including WiFI, Seat Selection and Inflight entertainment Qantas and Virgin as the largest carriers in the ANZ, and carriers within APAC should take notice. I appreciate running an airline is difficult, but some levels of CX with some cancellations and disruptions are far from optimal in the eyes of many of the travelling consumers. I see this as a clear vote winner, and therefore a posture that will become increasingly adopted across a range of industries that are known for less than stellar service. Time to get the house in order. https://lnkd.in/gyEvdrR3 #stoneism #customerexperience

💡 I think the Lynx air bankruptcy goes to show exactly how much customer experience is the driving factor for customer choices. Hear me out.. Lynx Air and Flair alike have practically nonexistent customer service or reliability track records. You can say that Canada's population is too small or that we don't have the right economy for it, but I think that's contrived. Canada definitely has the population and demand for low-cost airlines. Especially if they are good. But time and time again, these airlines provide mediocre and unreliable customer experiences that encourage people to spend the extra few bucks on a reliable, trusted airline. As a business, especially an airline, your first task is to build trust with your customer base and provide reliable, dependable, and commendable service. Lynx and Flair, in a race to the bottom, self-sabotage by skipping any kind of customer service in favour of being the greyhound of the sky. So its no wonder Canadian customers choose other brands. When the Ryanair or Southwest of Canada gets going, its going to make a killing. https://lnkd.in/gcCxB3Xf

Southwest to change business model as a result of profit plunge! Another budget airline this time in the US is making radical changes after a tough quarter, this was echoed earlier in the week when Ryanair also produced their financials showing a drop in profits. New schemes to help the US airline will be charging for 'premium seats', adding red-eye flights and redesigning the boarding system, which it is hoped will open new revenue streams for the airline. These changes are not new for budget airlines and the 'extras' account for a large amount of revenue for those that have adopted them..... However the more worrying trend is 2 budget airline struggling in one week, could this be an issue with the business model of budget airlines? https://lnkd.in/eDnQRn2i

Airline Bumping: What It Is, How to Handle It, and Which Airlines Do It The last thing you want as part of your travel journey is to be denied boarding. While no one can predict the future, new findings—and some helpful tips—will at least help keep you safe from an overbooked flight.  🎟️ What does it mean when an airline bumps you? Being “bumped” from a flight means you’re denied boarding, either voluntarily or involuntarily, because the airline sold more tickets than there are seats. This practice, known as overbooking, is legal in the US, as airlines often expect some passengers not to show up. 🛑 What happens if you get bumped (Boarding denied)? If you’re involuntarily bumped, airlines must provide compensation, which can be up to 200 percent of your one-way ticket price or $775, whichever is lower. You’ll also receive a new flight booking. Voluntarily bumped passengers usually negotiate compensation, such as flight credits or cash. ✈️ Which airlines are most likely to do it? A recent study highlights the airlines most likely to bump passengers, either voluntarily or involuntarily. Frontier Airlines tops the list, bumping over three passengers per 10,000, significantly higher than any other US airline. American Airlines, Spirit Airlines, and Southwest also make the list, but at much lower rates. 💡 How to avoid being bumped To reduce the risk of being bumped, travelers should check in early, join loyalty programs, and avoid booking the last flight of the day. If you are bumped, know your rights. With FlyPax - ‘fly assured’ you are covered for any flight disruption (denied boarding, delay’s, cancellations, missed connections) under the EC261 regulation. www.flypax.co

FULL REFUNDS , but what happens if its not the airlines fault? Reasons for Flight Delays Beyond Airline Control Tony Fernandes Bo Lingam Nadia Zahir Omer Benyamin Ismail Flight delays can occur for a variety of reasons outside the airline's control, including: 1. Weather Conditions: Severe weather like thunderstorms, snowstorms, or fog can ground flights or slow down airport operations, causing delays. 2. Air Traffic Control (ATC): Congestion in the skies or restrictions imposed by ATC can lead to delays in departure or arrival. 3. Technical Issues at the Airport: Problems with airport infrastructure, such as runway closures or malfunctions in airport equipment, can cause delays. 4. Security Issues: Increased security checks, passenger-related incidents, or other security concerns can lead to delays. 5. Bird Strikes: Encounters with birds near airports can damage aircraft or require additional inspections, resulting in delays. 6. Other Airport Operations: Refueling delays, loading and unloading of cargo, or other logistical challenges at the airport can also contribute to flight delays. LinkedIn Article on MAVCOM's New Policy Malaysia Aviation Commission (MAVCOM) has recently introduced a policy aimed at enhancing passenger rights, especially in cases of flight delays or cancellations. This policy emphasizes the accountability of airlines and airports, ensuring that passengers are better informed and compensated in situations beyond airline control, such as adverse weather or air traffic issues. By addressing these broader challenges, MAVCOM aims to improve overall travel experience and ensure that passengers are treated fairly. #AviationPolicy #PassengerRights

Budget airlines in the US have cut surprise fees, copying 'hybrid' carriers like Breeze Airways with new transparent pricing models. Spirit Airlines joins the fee-free movement, eliminating change fees for all ticket fares and providing more flexibility for passengers. New Department of Transportation rules aim to save customers $500 million yearly by making airlines transparent about fees upfront. Legislative may end family seating fees. Interesting...