Swiipr ’s Post

Dear Airline Executives, Ever feel like your entire operation hinges on a volatile mix of timeliness and chance? Well, say goodbye to your tightly crossed fingers and hello to Real-Time Disruption Management. Imagine a world where storms, technical difficulties, or the typical chaos of air travel are managed before they become the bane of your existence. With real-time analytics, AI can predict disruptions and offer solutions quicker than a first-class passenger orders champagne. Not only does this seamlessly wrangle chaos, but it keeps your customers from losing their minds in terminals during delays. No more angry passengers crowding your customer service with complaints or empty promises on another voucher. You get happier passengers, more efficient flights, and let's face it, a more straightforward workday for everyone involved. Instead of waiting until a crisis hits, plan ahead, address it in real-time, and turn your "flight cancellation" into a "never mind, we got this". You'll save the day... and maybe even buy yourself a few more smiles from loyal customers. So, are you still going to let chaos win, or embrace a chance at normalcy? How is your airline preparing for real-time challenges?

✈ Southwest Airlines... Survey Says??? ✈ Assigned seating and tiered levels including extra legroom to go on sale sometime in 2025. I say, "Southwest Airlines", you say..."no assigned seats, 2 bags fly for free". Living in Denver and flying primarily West and Southwest, SWA has been my airline for the past 5+ years. Personally, I never had a problem with their model, but I realize I'm an exception. The airline industry has been addressing similar challenges as MFH and it's been great to watch these lessons unfold: - Consolidation - Pricing models - Fee transparency - Technology integration - Changing consumer needs/demands This cracks open seals of consumer loyalty and makes room for massive opportunity and disruption for brands to stand out. And look - our beloved Delta see's this too. In May they switched their boarding process to a basic chronological number system from their slew of terms (Pre-Boarding and First Class, Comfort+, Main Cabin 5-7, Basic Economy). These are brands making data driven decisions. Simply by doing this, they're showing their customers that they're listening, acting, with the goal of improving their customer experience. And this is just one of the many things we're seeing them address. I'm intrigued to see the shape this takes in 2 years across airlines in totality. - What processes do you think will start to unify across airlines? - What new things will make airlines stick out or make them known for? Air travel is a magnificent thing, but the pain points and opportunities to improve a user's experience door-to-door are massive. What are your predictions or wishes? ... they're listening!

Transforming Travel Through Proactive Communication ✈️📲 Discover how real-time flight data and personalized updates can elevate the traveler experience. This article from Cirium explores how proactive in-trip communication keeps travelers informed, reduces stress, and enhances satisfaction—all powered by real-time insights. Check it out here: https://lnkd.in/egFzGTpg #FlightData #ProactiveCommunication #TravelerExperience #CiriumInsights

𝐄𝐅𝐅𝐄𝐂𝐓 𝐎𝐅 𝐀𝐈𝐑𝐋𝐈𝐍𝐄 𝐒𝐄𝐑𝐕𝐈𝐂𝐄 𝐐𝐔𝐀𝐋𝐈𝐓𝐘 𝐎𝐍 𝐏𝐀𝐒𝐒𝐄𝐍𝐆𝐄𝐑 𝐒𝐀𝐓𝐈𝐒𝐅𝐀𝐂𝐓𝐈𝐎𝐍 New trends in the global world have affected many sectors. These sectors’ operations is only possible with a rapid adaptation process. The rapid changes in the transportation sector change people’s way of travel in order to adapt to the fast-flowing world and make them prefer faster means of transportation. Due to this advantage, providing passenger satisfaction in airline transportation, which is one of the most preferred transportation types plays a vital role due to the increasing number of competitors. In the airline transportation sector, which can be defined as an intangible product rather than a tangible product, the product perception of passengers is the result of each transaction. Therefore, it is thought that all the operations which are necessary to ensure a flight affect the passenger satisfaction. It is possible to say that these operations do not only cover the moment of flight, it is almost starting with the formation of the flight idea and continuing after the destination and also include both tangible and intangible elements. Since it is thought that knowing how these stages affect passenger satisfaction is especially important for companies, it is aimed to investigate the effects of pre-flight, in-flight and post-flight service quality separately. The research data were collected by questionnaire method and the survey application was applied via social media. The sample of the study consisted of people traveling at least once. As a result of this study, it has been tried to answer the effect of different service stages in passenger transportation on passenger satisfaction and to determine the direction of this effect.

🚀 **Prediction Time: Airlines Are About to Hit Some Turbulence** 🌩️ 📉 The summer skies might be looking bright with record numbers of travelers, but let’s get real: This isn’t the golden age of aviation. Despite ticket counters buzzing and planes packed to the gills, both budget and full-service airlines are watching their profit margins evaporate. ✈️ **Why the Paradox?** ✈️ 1. **Rising Costs:** Increased fuel prices and higher labor wages are a one-two punch that’s hitting airlines right where it hurts. Add the bloated prices of maintaining older fleets, and you'll see why profit margins are nosediving. 2. **Lingering Effects of the Pandemic:** Let's face it, the aviation industry is still in recovery mode. While passengers might be mentally checked in for vacation, airlines are still checking the rearview mirror for financial hangovers. 3. **Inflated Operating Expenses:** Operating costs have soared post-pandemic with the introduction of stringent health protocols, higher insurance premiums, and irregular supply chains, not to mention the battle for landing slots. 💼 **What Does This Mean for You?** - **Investors:** Expect turbulent times. Airline stocks might look appealing with the increase in demand, but don't be fooled by passenger volume stats alone. Profitability is a different flight path altogether. - **Travelers:** Brace yourselves for hidden costs. The illusion of low fares can quickly vanish when you start adding up additional fees for baggage, meals, and even seat selection. - **Employees:** Whether you’re a pilot, cabin crew, or ground staff, don’t get too comfy. Cost-cutting measures are looming, and automation is likely to accelerate to trim those inevitable fat margins. 🚑 **Survival Strategy** 🚑 - **Efficiency Over Expansion:** Airlines need to focus on operational efficiency rather than just expanding route networks. - **Dynamic Pricing and Ancillary Revenues:** Adapting real-time pricing models and finding new ways to generate ancillary revenue (hotel packages, extra-legroom seats) will be crucial. - **Sustainable Practices:** Investing in sustainable aviation fuels (SAFs) and more efficient aircraft can mitigate fuel cost volatility and appeal to eco-conscious travelers. The sunny forecast of pent-up travel demand is masking some pretty dark storm clouds in the aviation industry's financial horizon. Buckle up. Turbulence ahead. https://lnkd.in/emdgfXDV

Last week on my way back from India, I felt safe in 5 star rated airline. But when I checked in online, I discover my last leg was cancelled. Without warning or explanation. Therefor I had to battle hours with the airline before they come up with some kind of solution. I will have one more leg on another airline. Mistake. This airline 2 cancelled also the last leg. I was trapped. Airline 2 said, see with Airline 1 but Airline 1 Said, only Airline 2 can do something. After 6 hours of phone battle, they finally booked me on Airlines 3 at no costs (they tried to make me pay for it). I finally reached my destination on Airline 3 that I never flown before and was amazed by the comfort and the services. So yes, disruptions are inevitable, but this experience pushed me even more to help airlines to use the most advanced OCC tools to handle those disruptions, save money and keep your customers happy! Download the white paper below and feel free to contact us at IBS Software.

Disruptions in air travel are inevitable, but how airlines handle them and their cascading impacts shape the entire journey experience. With airlines suffering annual losses between $35-45 billion, it is clear effective strategies are paramount.     Download our 'Proactive Disruption Management' guide to explore ten ways a cloud-native, single-source platform can streamline disruption management and accelerate recovery.  #Aviation #AviationTechnology #DisruptionManagement

How Southwest Airlines Is Boosting Revenue: 8 strategies to attract more passengers and increase profits: 1. Introduce Assigned Seating Assigned seating = happier passengers and more revenue Easily do this by: • Offering premium seats for an extra fee • Providing options for seat selection during booking 2. Launch Red-Eye Flights Operate late-night flights to cater to different schedules. Benefits include: • Capturing a new market segment • Increasing flight frequency without adding new aircraft 3. Focus on Customer Preferences Research shows passengers prefer assigned seating. Implement this by: • Conducting surveys to understand customer needs • Adjusting services based on feedback 4. Enhance Safety Measures Address FAA scrutiny by improving safety protocols. Ensure safety by: • Regularly training staff on safety procedures • Investing in advanced safety technologies 5. Optimize Pricing Strategies Adjust prices to stay competitive during high-demand seasons. Achieve this by: • Monitoring competitor pricing • Offering promotional deals during peak times 6. Engage with Activist Investors Work with investors to improve company strategies. Do this by: • Holding regular meetings with stakeholders • Being transparent about company plans and performance 7. Improve Operational Efficiency Reduce costs by streamlining operations. Methods include: • Implementing fuel-efficient practices • Using data analytics to optimize flight schedules 8. Monitor Revenue and Make Adjustments Keep track of financial performance and adapt as needed. Maintain this by: • Reviewing quarterly revenue reports • Making strategic changes based on financial data Bye bye unassigned seating. 😧 #southwest #airlines #business #news

Can Southwest Airlines, the Pioneer of Low-Cost Carriers, Rise Again? Low-cost carriers (LCCs) were first introduced in the 1970s, with Southwest Airlines leading the way. This model revolutionized air travel, inspiring numerous airlines and capturing a 35% share of the global market (as of 2023)—a figure expected to grow at 17% CAGR over the next decade. What made Southwest unique was its point-to-point network, quick turnaround times, and a no-frills approach—keeping costs low while ensuring reliable, affordable flights. Competitors flooded it with lawsuits before it finally took flight in 1971, but it persevered, inspiring the rise of LCCs worldwide. Southwest defied the odds, delivering profits for 47 straight years up to 2019—a feat in an industry known for volatility. The pandemic disrupted its momentum, and in 2022, a holiday meltdown forced the cancellation of 70% of flights (following the North America winter storm), leading to $1.1 billion in losses and a record-setting $140 million fine. In May’24, Southwest fares finally appeared on Google after long being excluded from their search results. In June’24, Elliott Investment Management took a $1.9 billion stake (~11%), citing leadership’s failure to evolve and scepticism in leadership’s competence to deliver. With 8 new board nominees and an emergency shareholder meeting in the works, Elliott seeks a strategic reset. Will Southwest, the pioneer of the LCC model, reinvent itself and rise from the ashes? PS: Drop a comment or dm if you want me to cover any airline/logistics player in the next post or would like to collaborate on the same :) #Aviation #LowCostCarriers #SouthwestAirlines #BusinessTurnaround #Leadership #Strategy #AviationNews #Airline #travel

As the world opens up and we find ourselves navigating the skies once more, a stark realization has dawned upon many travelers: the significant revenue airlines generate from baggage fees. It's an eye-opener, particularly in an era where every extra inch of legroom and every kilogram of luggage seems to come with a price tag. However, amidst this trend lies a commendable outlier: Southwest Airlines. Renowned for its customer-centric approach, Southwest continues to differentiate itself by allowing passengers to check bags free of charge. This policy not only alleviates the financial burden on travelers but also enhances the overall travel experience, fostering loyalty and trust. This is precisely why Southwest holds a special place in the hearts of many, including myself. Their commitment to transparency and customer satisfaction challenges the norm, setting a new standard in an industry often criticized for prioritizing profits over people. What's your take? Have your travel preferences changed in light of the evolving airline fee structures? Does the approach of airlines like Southwest influence your choice of carrier?