Symplifyr’s Post

🚀 Exciting Insights from Our TBO Client Focus Group! 🚀 Last week we held a special focus group with some of our valued clients, providing them with the unique opportunity to speak directly with our co-founder and CEO Gaurav Bhatnagar. This session was not just about sharing feedback; it was a collaborative effort to uncover insights that will help us accelerate our growth in the market and enhance the adoption of our services. The discussions were incredibly enlightening! Our clients shared their experiences, challenges, and suggestions, which will play a crucial role in shaping our future strategies. Their perspectives reaffirmed our commitment to innovation and customer-centric solutions. We are so incredibly grateful for the candid feedback and fresh ideas that emerged during this session. Together, we’re not just building an incredible travel booking platform and user experience; we’re creating a community focused on mutual growth and success. Stay tuned for the exciting changes ahead as we implement these insights to serve you better! Sabrina Ricci Vijayeta James Mansi Thukral Manoj Madan #ClientEngagement #GrowthStrategy #CustomerFeedback #Innovation #Teamwork #tbo #togetherintravel

I'm thrilled to share that I was recently invited to speak at the "Roundtable: Fidelidade as a Technological Group" event. It was an incredible opportunity to discuss the key role of compliance in technology-driven companies like Fidelidade. 🚀 A huge thank you to my colleagues Ana Rita Barros and Antonio Macedo for extending this invitation. It was an enriching experience to address the Boomerang interns, alongside seasoned colleagues Miguel Ribeiro, Esteban Acosta and Hugo Santa Maria with vast experience in technology sectors. Compliance is not just about adhering to rules; it's a strategic partner in innovation and growth. 🌐 Fidelidade's commitment to integrating compliance within its technological framework is setting a new standard for the industry. Here's to shaping a future where technology and compliance go hand in hand! #Fidelidade #Technology #Compliance

𝐑𝐞𝐦𝐞𝐦𝐛𝐞𝐫 𝐰𝐡𝐞𝐧 𝐞𝐯𝐞𝐫𝐲𝐨𝐧𝐞 𝐝𝐨𝐮𝐛𝐭𝐞𝐝 𝐎𝐍𝐃𝐂 𝐣𝐮𝐬𝐭 𝐥𝐢𝐤𝐞 𝐀𝐢𝐫𝐥𝐢𝐧𝐞 𝐍𝐃𝐂? Just as ONDC is disrupting retail, by offering every business a chance to compete with giants in the digital, NDC is reshaping the airline industry’s distribution model. GDS served its purpose, but in an API-driven world with technology-driven business architectures airlines needed more that is flexible, and scalable and that’s where NDC steps in. But NDC adoption hasn’t been easy. Airlines, travel agents, and corporate buyers face the challenge of transitioning from a familiar but outdated system to one that demands new infrastructure and a new mindset. Some say it’s too complex, too costly, and not worth the effort. Here’s the thing: We’ve seen this story before. ONDC was met with the same skepticism, yet today, businesses built on ONDC like magicpin and Namma Yatri are thriving. By investing in new infrastructure and adopting a forward-thinking approach, these businesses are now reaching customers and serving them better. Similarly, Airlines and travel businesses that are early adopters of NDC are already seeing the positive results of dynamic pricing, richer content, and most importantly, more control over their sales channels. Like the businesses thriving on ONDC, the airlines embracing NDC today are future-proofing themselves for a more flexible, customer-centric market. 𝐓𝐚𝐤𝐞𝐚𝐰𝐚𝐲: 𝐍𝐃𝐂 𝐢𝐬 𝐚 𝐥𝐨𝐧𝐠-𝐭𝐞𝐫𝐦 𝐩𝐥𝐚𝐲 Much like ONDC, it’s about breaking free from legacy systems and positioning yourself for future growth. The skeptics will always question the transition, but for those willing to invest in the future, the rewards are endless. So, will you be a part of the next big disruption? #NDC #ONDC #AirlineInnovation #FutureOfTravel #TravelTech

Customer rewards can be game-changing for building loyalty - so long as your customers can actually use them. When IAG Loyalty learned that redeeming Avios flight rewards felt more stressful than 'rewarding' for their customers, they came to us for help. We built them a problem-solving proof of concept in just 7 weeks, that takes all the legwork out of the stressful flight search. Learn how we did it >> https://hubs.la/Q02zGtRp0

“You need to have a strategy for what to do after the dynamic price is purchased throughout the customer journey - when you rebook, deliver, and service that price,” emphasized Mario Maier, Director and Head of Distribution Solutions at Lufthansa Group, during our #OutperformwithPROS session on Unlocking Dynamic Pricing Strategies. Key insights from the session included: 💡 In order to bring dynamic pricing to fruition, you need to go beyond #RM. You need to make your dynamic strategy a common goal across distribution, eCommerce, revenue accounting, and other teams. 💡 An easier place to start than starting from scratch is to use available filed fares and build dynamic pricing on top of that and get the value in a legacy setup. We appreciate the valuable insights shared today by: - Mario Maier, Director, Head of Distribution Solutions, Lufthansa Group - Graham Wareham, Director Business Development and Partnerships, ATPCO - Dimitar Kamenov, Group Product Manager, PROS - Paul Hohler, Senior Product Manager, PROS Learn more about how dynamic pricing can transform your airline's strategy: http://ms.spr.ly/6041YwvJD #AirlineRetailing #DynamicPricing #PROSai #Innovation #LufthansaGroup #ATPCO

“You need to have a strategy for what to do after the dynamic price is purchased throughout the customer journey - when you rebook, deliver, and service that price,” emphasized Mario Maier, Director and Head of Distribution Solutions at Lufthansa Group, during our #OutperformwithPROS session on Unlocking Dynamic Pricing Strategies. Key insights from the session included: 💡 In order to bring dynamic pricing to fruition, you need to go beyond #RM. You need to make your dynamic strategy a common goal across distribution, eCommerce, revenue accounting, and other teams. 💡 An easier place to start than starting from scratch is to use available filed fares and build dynamic pricing on top of that and get the value in a legacy setup. We appreciate the valuable insights shared today by: - Mario Maier, Director, Head of Distribution Solutions, Lufthansa Group - Graham Wareham, Director Business Development and Partnerships, ATPCO - Dimitar Kamenov, Group Product Manager, PROS - Paul Hohler, Senior Product Manager, PROS Learn more about how dynamic pricing can transform your airline's strategy: http://ms.spr.ly/6041YwvJD #AirlineRetailing #DynamicPricing #PROSai #Innovation #LufthansaGroup #ATPCO

Here’s yet another way Accelya is fast tracking the retail transformation at Scale by providing a quick and easy way to begin the NDC journey for our airline community. #BreakingNews Accelya are excited to introduce FLX Select: Fast, Standardized NDC Deployment FLX Select leverages Accelya’s market leading NDC technology through a pre-defined scope of capabilities and a consistent deployment and brings the value of NDC and Modern Retailing to the broader airline community quickly and efficiently. Accelya will launch FLX Select with top-performing aggregators and leading travel sellers like Travelfusion and Navan ensuring a seamless implementation and a global reach, enabling airlines to rapidly generate offers and orders. FLX Select, makes your first step to retail transformation quick and simple. Find out more here: https://ow.ly/yf1e50StyQx #AirlineRetailing #NDC #Innovation #Accelya

"It’s imperative to not separate Revenue Management from Offer Optimization in the shift to retailing. The end goal is maximizing total revenue," said Peter Belobaba, Principal Research Scientist (retired), MIT. Yesterday's #OutperformwithPROS breakout session, "From Revenue Management to Full Offer Optimization," featured Peter Belobaba, Chamara Perera, Group Head of Information Technology, SriLankan Airlines Official , and Claudio Velez Mesa, Chief Revenue Officer, avianca. The session was moderated by Justin Jander, Senior Director, Product Management, PROS. Emphasizing that core revenue management capabilities and functionality are the linchpin to offer optimization, these industry experts discussed innovative strategies for integrating revenue management with offer optimization to maximize total revenue. Are you building a revenue optimization strategy that meets the needs of modern airline retailing? Learn more here: http://ms.spr.ly/6045YbqjL #PROSai #RevenueManagement #RM #OfferOptimization #AirlineInnovation #ModernAirlineRetailing

📈 𝗘𝗻𝗵𝗮𝗻𝗰𝗲𝗱 𝗦𝘂𝗽𝗽𝗹𝗶𝗲𝗿 𝗩𝗶𝗲𝘄 𝗜𝗻 𝗦𝗵𝗲𝗹𝗳𝗧𝗿𝗮𝗸 📈 Excited to share one of the new page views from our ShelfTrak tool that will greatly enhance the ability to analyse and optimise how clients use out travel retail data. 𝗦𝘂𝗽𝗽𝗹𝗶𝗲𝗿 𝗯𝘆 𝗥𝗲𝗴𝗶𝗼𝗻 𝗩𝗶𝗲𝘄: This new screen provides a comprehensive overview of the share of space a brand holds on a global scale, broken down by region. It also highlights the top three and bottom three airports for each region for the selected suppliers. An added feature allows for side-by-side benchmark comparisons between two suppliers, offering a clear perspective on competitive standings. The attached example shows Diageo V Wm Grant and Sons for Whisk(e)y. This, along with other enhancements are designed to provide deeper insights and a more granular understanding of market presence in various regions and retail environments. We believe these tools will be invaluable in strategising product placement, improving store standards and enhancing the customer experience. #dutyfree #airportretail #travelretail