Syntax Solution Limited’s Post

Operations Manager

#vacancy #Girne #NorthCyprus #CustomerSupport #Turkish #Arabic #French Job Title: Customer Support Specialist Immediate Supervisor: Senior Customer Support Specialist Terms: Full-time Occupation Job Format: Office-Based Resume: A Customer Support Specialist interacts with customers through various channels (incoming/outgoing calls, email, or chats), advises on the services and promotions of the company, processes customer requests, and registers information in the database. The role requires satisfying user requests in a timely and qualitative manner, navigating databases, and adhering to instructions and internal regulations easily. Main Responsibilities and Duties: Receiving incoming and making outgoing calls to customers through various channels. Providing comprehensive information on the services and promotions of the company. Handling customer inquiries via email and chats. Verifying client data and, if necessary, redirecting requests and data to the appropriate department. Registering information in the database. Interacting with specialists from related departments on individual projects. Required Skills: Proficiency in one of the required languages (Turkish, Arabic, French) - at least C1 level. The specific language requirement depends on the support line's language. Knowledge of Russian or English is an advantage. Typing speed of not less than 100 characters per minute. Confidence in using a PC. No contraindications for working with a headset and at a PC. Competencies and Special Skills: Grammatically correct speech. Clear diction (absence of pronounced speech defects). Communication skills (the ability to articulate thoughts clearly and legibly). Stress resistance (the ability to remain calm in the face of rudeness and negativity from clients). A sense of responsibility.

80% of my team is based overseas. Here is why: 1. They speak fluent English Perfect for customer facing roles like customer service, cold calling, and appointment setting. They have no accents. Don’t believe me? Call our team. You’ll think you’re talking to an American. 2. They have great educations My new teammates have degrees in engineering, accounting, law, and even dentistry. I love hiring smart people who can critically think and help me problem solve 3. They cost 80% less than an equivalent American hire When comparing for the same role: Average Egyptian annual salary is $10,000 + bonuses. Average American annual salary is $46,000 + bonuses. I don’t write the rules, this is simply the truth. My team is super motivated and excited about the work. I’m stoked to have them. 

Chinese speaker opportunities

My new CV in Arabic

My CV in Arabic

As someone with a strong background in accounting, operations coordination, and customer service, I've always been passionate about enhancing operational efficiency and delivering exceptional customer experiences. My journey through the hospitality and logistics sectors has taught me the value of streamlined processes, proactive problem-solving, and fostering strong client relationships. Fluent in English and Arabic, and conversant in Russian and Italian, I thrive in diverse environments where communication and collaboration are key to success. I’m always looking to connect with professionals who are passionate about operational excellence, financial analysis, and customer service. Let’s explore how we can work together to drive growth and innovation! #OperationsExcellence #Accounting #CustomerService #Logistics #Collaboration #FinancialAnalysis

Opportunity