Talk Boutique Ltd’s Post

Last week we walked into World Market just to see if we might be inspired💡 We were, “just looking,” or at least, that’s what we thought 🤷🏼♀️ 30 minutes later, we walked out with a set of patio chairs, and a new credit card 😆 Why? Because the sales rep made it easy ✔️ ✌🏼 ways: 1️⃣ She went above and beyond: When we learned they didn’t have all the chairs we needed in store, we decided to purchase them online instead. Before we could leave, she got the manager of their sister store on the phone and had her set aside the remaining two for us. She even negotiated the same 20% off deal on our behalf 😮 2️⃣ She had a process and kept things flowing: As soon as we agreed to her special offer ✍️ she called over two employees. One to help with the credit card and another to wheel our chairs up to the register. After we paid, she walked us out, helped load the chairs and wished us enjoyment ✨ Not only was her process efficient, it was white glove service from beginning to end 🙌🏼 Realistically, we would have probably bought the chairs either way 🤷🏼♀️ But, because of the urgency their team moved with and the experience they created for us, a switch flipped, and suddenly, we went from “just looking,” to SOLD 🪧 Moral of the story: Process + teamwork + ruthlessly removing barriers = quick #sales cycle 🔄 The same is true for #seniorliving 😉 #salesprocess

 Last week, I had a wonderful experience at my neighbourhood convenience store. As I walked in, the young attendant, 12-year-old boy, already knew my regulars like the back of his hand. I didn't even need to repeat the things on my shopping list. With just a few words, he selected items from my preferred brands, making the entire process very convenient for me. Now, you might think, "Well, that's just their job, they should know what I always buy, right?" But here's the thing: it's more than just familiarity—it's about cultivating meaningful connections. Despite their busy schedules, vendors who invest in building rapport make transactions a breeze. No lengthy explanations needed; it's all about nailing down the details like pricing and quantity. Are we nurturing strong connections with our clients? Can they trust us, knowing we'll consistently meet their needs? Have we explored deep into their purchasing habits to spot even the smallest of changes they are making? “Best way to sell something: don’t sell anything. Earn awareness, respect and trust of those who might buy.” – Jordan Belfort, Wolf of Wall Street (2013) Let's prioritise relationship-building over mere transactions. Let's become the trusted partners our clients can rely on time and time again. Have a productive day and a restful weekend ahead. Feel free to share your thoughts in the comment section Photocredit: Freepik.com

Over the weekend, I came across what I thought was a great deal—a “White Wednesday Sale” with bags advertised at up to 70% off. Excited, I found a stunning red bag that would perfectly complement my outfit for an upcoming event. After waiting in line for 15 minutes, I reached the cashier, only to be informed that the bag was full price. Despite the sign displayed directly over the item, I was told that only bags with a specific sticker were on sale. It was a frustrating experience. As a customer, I relied on the store’s signage, and when the offer wasn’t as clear as it appeared, it led to disappointment and frustration. This experience reinforces the importance of clear communication in any business setting. When we make promises or set expectations for our customers, it’s essential to follow through or risk losing trust. Any potential miscommunication should be anticipated and handled by the business, not left to the customer to figure out. Let’s make sure we’re always crystal clear with our messages—whether it’s a sale sign, a contract, or a business offer. After all, clarity builds trust, and trust is the foundation of all successful relationships. #ClearCommunication #CustomerExperience #Professionalism #LessonsInBusiness

I heard a loud cry coming from the children as I made to step out. How do you explain to them that you don't want to take them shopping. In the bustling life of a young mother named Sarah The sales process became an unexpected but necessary step to her daily routine. Each morning, she meticulously planned her grocery list akin to a sales funnel where she identifies her needs, researched products, and compared prices to ensure the best value for her family. As she navigates the aisles, she engages in a form of negotiation with her children convincing them to choose healthier snacks over sugary treats, much like overcoming objections in a sales pitch. At the checkout, she calculates her total, ensuring she stayed within budget, reflecting the importance of closing a deal. In the evenings, she reflected on her day, analyzing what worked and what didn’t just as a salesperson would evaluate their strategies. Through these experiences, Sarah learned the principles of sales understanding needs, effective communication, and strategic planning were not just confined to the marketplace but were essential tools in managing her household and nurturing her family. At the end of the day, the sales process can be likened to the process of managing a home and becoming best at what you do. Do you agree with me that it takes being principled, understanding and an amazing planner to get the best both at home and in sales??? Kindly share what you think in the comment section. Allow me to craft stories that capture your brand and sell. #mystorymyvoice #21dayschallengewithDrish #Salesstoriesthatsells #Sales #customerservice

𝐒𝐚𝐥𝐞𝐬 𝐒𝐲𝐦𝐩𝐡𝐨𝐧𝐲: 𝐔𝐧𝐯𝐞𝐢𝐥𝐢𝐧𝐠 𝐑𝐞𝐭𝐚𝐢𝐥 𝐇𝐞𝐫𝐨𝐞𝐬 Meet Sarah—the salesperson who orchestrates the hypermarket's aisles. Her apron is crisp, her smile genuine. Peel back the layers of her role: 1. 𝙲𝚑𝚘𝚛𝚎𝚘𝚐𝚛𝚊𝚙𝚑𝚎𝚛 𝚘𝚏 𝚂𝚑𝚎𝚕𝚟𝚎𝚜: Sarah arranges products like notes on a musical staff. But it's not just aesthetics; it's inventory control. She tracks stock levels, replenishes items, and ensures order. 2. 𝙷𝚞𝚖𝚊𝚗 𝚂𝚎𝚊𝚛𝚌𝚑 𝙴𝚗𝚐𝚒𝚗𝚎: Decoding labels, comparing ingredients, and recommending magic potions—Sarah bridges product specs and real-life needs. 3. 𝙲𝚞𝚛𝚊𝚝𝚘𝚛 𝚘𝚏 𝙼𝚒𝚗𝚒-𝙽𝚎𝚒𝚐𝚑𝚋𝚘𝚛𝚑𝚘𝚘𝚍𝚜: Each section is a distinct neighborhood. Sarah adjusts prices, highlights promotions, and ensures the right vibe. 4. 𝙴𝚌𝚘𝚗𝚘𝚖𝚒𝚜𝚝 𝚊𝚝 𝚝𝚑𝚎 𝙲𝚑𝚎𝚌𝚔𝚘𝚞𝚝: She waltzes with price changes, balancing customer expectations and profit margins. 𝑶𝒑𝒑𝒐𝒓𝒕𝒖𝒏𝒊𝒕𝒊𝒆𝒔 𝒊𝒏 𝑹𝒆𝒕𝒂𝒊𝒍 𝑺𝒂𝒍𝒆𝒔 1. 𝚁𝚎𝚝𝚊𝚒𝚕 𝚂𝚊𝚕𝚎𝚜 𝙰𝚜𝚜𝚘𝚌𝚒𝚊𝚝𝚎: Learn the ropes. 2. 𝚂𝚊𝚕𝚎𝚜 𝚁𝚎𝚙𝚛𝚎𝚜𝚎𝚗𝚝𝚊𝚝𝚒𝚟𝚎: Bridge company and customer. 3. 𝚂𝚊𝚕𝚎𝚜 𝙼𝚊𝚗𝚊𝚐𝚎𝚛: Lead, strategize, impact sales. 4. 𝙰𝚌𝚌𝚘𝚞𝚗𝚝 𝙴𝚡𝚎𝚌𝚞𝚝𝚒𝚟𝚎: Manage clients, upsell. 5. 𝙱𝚞𝚜𝚒𝚗𝚎𝚜𝚜 𝙳𝚎𝚟𝚎𝚕𝚘𝚙𝚖𝚎𝚗𝚝 𝙼𝚊𝚗𝚊𝚐𝚎𝚛: Forge partnerships, expand. 6. 𝚂𝚊𝚕𝚎𝚜 𝙰𝚗𝚊𝚕𝚢𝚜𝚝: Guide with data. 𝑻𝒉𝒆 𝑵𝒆𝒙𝒕 𝑪𝒉𝒂𝒑𝒕𝒆𝒓 So, whether you're stacking shelves, decoding labels, or analyzing sales data, remember this: Retail sales isn't just a job; it's a symphony of human connections. The aisles echo with stories—the toddler who picked the shiniest apple, the retiree who found purpose in a part-time gig, and the salesperson who danced through it all. As you step into those well-lit aisles, pause. Acknowledge the salespeople—the unsung heroes. They're more than employees; they're curators, consultants, and custodians. 🛒📈 𝘕𝘰𝘵𝘦: 𝘚𝘢𝘳𝘢𝘩 𝘪𝘴 𝘧𝘪𝘤𝘵𝘪𝘰𝘯𝘢𝘭, 𝘣𝘶𝘵 𝘩𝘦𝘳 𝘴𝘱𝘪𝘳𝘪𝘵 𝘭𝘪𝘷𝘦𝘴 𝘪𝘯 𝘦𝘷𝘦𝘳𝘺 𝘴𝘢𝘭𝘦𝘴𝘱𝘦𝘳𝘴𝘰𝘯. 😊🎶 #RᴇᴛᴀɪʟSᴀʟᴇs #SᴀʟᴇsHᴇʀᴏᴇs #CᴜsᴛᴏᴍᴇʀEɴɢᴀɢᴇᴍᴇɴᴛ #SᴀʟᴇsSᴛʀᴀᴛᴇɢɪᴇs #RᴇᴛᴀɪʟCᴀʀᴇᴇʀ #SᴀʟᴇsSᴜᴄᴄᴇss #RᴇᴛᴀɪʟIɴsɪɢʜᴛs #SᴀʟᴇsJᴏᴜʀɴᴇʏ #RᴇᴛᴀɪʟMᴀɢɪᴄ #SᴀʟᴇsCᴏᴍᴍᴜɴɪᴛʏ

A Quick Sales Story (and a Motivating One for 2025) My wife and I recently took a trip to the US and went to Saks Fifth Avenue to buy a perfume she wanted. When we entered the store, we were immediately taken aback. Everything you've heard about the decline of brick-and-mortar stores hit us like a wave. The place felt empty—few customers, sparse shelves, and disengaged employees who radiated a sense of not wanting to be there. We reached the perfume counter and we were greeted by a salesperson who was upbeat, attentive, and different. He listened carefully as my wife described what she wanted, retrieved the perfume, and then threw us a curveball: "Excuse me, have you ever tried mixing this with Perfume X from Brand Y?" What? (We both thought.) He smiled. "Yeah! I’ve discovered that Perfume X from Brand Y pairs beautifully with this scent. Here, try it!" What?! (We both exclaimed—this time pleasantly surprised.) You know what? He was right. It smelled amazing. Long story short: we walked out with both perfumes. ------------------------------------------------------------------------------------ Here’s the takeaway: this salesperson clearly knew he was in a “sinking ship,” but instead of resigning himself to it, he came up with a clever strategy. Maybe foot traffic had dropped by 50%, but his approach could still turn the situation to his advantage—by selling 2X to half the customers. And he didn’t use the tired old line, “Can I help you with anything else?” Instead, he created a fresh, engaging strategy—one we hadn’t seen coming: mixing perfumes. If 2025 looks gloomy for your industry, remember this: there might just be a “crazy” strategy out there waiting to be discovered—something bold, unexpected, and game-changing.

A quick story😌 Once upon a time, in the bustling world of business, there was a small boutique that stood out from the crowd. . . . What set this boutique apart wasn't just its stylish merchandise or trendy decor, it was the personalized touch it brought to every customer interaction. In this boutique, customers weren't just another number, they were cherished guests, each with their own unique needs and preferences. . . . From the moment they walked through the door, they were greeted with warm smiles and genuine enthusiasm. The boutique's owner, Caroline, understood the importance of building strong relationships with her customers. She took the time to get to know each one personally, learning their names, their tastes, and even their birthdays. When a customer walked in looking for the perfect outfit for a special occasion, Caroline didn't just point them to the racks – she listened carefully to their needs and offered personalized recommendations tailored to their style and budget. And when a customer had a question or concern, She was always there to lend a sympathetic ear and provide a solution. Whether it was a sizing issue or a last-minute wardrobe emergency, Caroline went above and beyond to ensure her customers left happy and satisfied. As a result, the boutique's customers didn't just come back – they brought their friends and family along, eager to share the exceptional experience they had received. Word spread quickly, and soon the boutique was bustling with loyal customers, all drawn in by the promise of personalized service and genuine care. In today's fast-paced world, it's easy to overlook the importance of building strong relationships with our customers. But as Caroline's boutique proves, investing in personalized customer relations isn't just good business – it's the key to creating a loyal customer base that will support your business for years to come. So let's take a page from Caroline's playbook and remember the power of personalized customer relations. By putting our customers first and treating them like cherished guests, we can create memorable experiences that keep them coming back again and again. It's not just about making financial profits but building a strong relationship for the future is what matters. Follow and connect with FAVOUR OMOTOSHO for exciting and informative contents.😊 #CustomerRelations #Personalization #CreativeWriting #CustomerExperience #BusinessSuccess #Loyalty #BuildingRelationship #EffectiveCommunication

A Story of Transformation: How One Conversation Changed the Game for a Boutique Shop Owner🤗 I still remember the day I walked into Sarah's boutique shop, Sarah is an old friend by the way, and so drawn in by the unique designs and charm in her boutique I was amazed! ❤️ But what struck me was the lack of personalized service, and the lackadaisical attitudes of her sales girls, I approached Sarah, and asked about her business and how it thrives. She shared her passion for fashion, but also her struggles with managing everything solo, and the low patronage in business. I saw an opportunity to make a difference and an input. I shared my expertise on the impact of exceptional customer service and suggested hiring a dedicated representative. Sarah was hesitant at first, but I showed her the numbers - what she stands to gain and how a dedicated customer service rep could increase customer retention, drive sales, and boost online reviews for her business. Fast forward to few weeks later, Sarah took the leap and hired a customer service rep. The results? A 30% increase in sales, a 5-star rating on review platforms, and a loyal customer base that raves about the personalized experience. Sarah's shop is now the go-to destination in town, and she credits it all to the power of exceptional customer service. I am proud to have played a part in her journey and hope it inspires you to prioritize customer experience in your own business. Remember to get in touch with me if you need an exceptional customer service provider. #customerservice #boutiqueshop #smallbusiness #growth

When WE know something, we might assume EVERYONE knows, but that is not the case. Perhaps when WE know all that our community offers, somehow we believe PROSPECTS also know and can tie all the pieces together? 🚧 Here are 3 major #pitfalls we've encountered during #mysteryshops of communities across the country: ⏩ Many sales teams merely *breeze* through what is actually offered in the #Service Package and as part of the lifestyle. Dining might be casually mentioned as the tour walks past one of the dining spaces. But rarely is there a focused discussion on the quality, variety, flexibility, and convenience. The fully stocked library, theatre room, fitness center and other areas are pointed to during the "over here" tour ("over here we have our library...") But so often, these areas are not personally tied back to the interests or goals of the prospect. ⏩ Then, you might be shocked at how many times (during an in person tour) the salesperson directs the prospect to "read it in the #brochure and then call me with any questions." (Ugh, I know!) ⏩ Equally surprising is how many salespeople shy away from discussing #pricing. With such an emotionally charged and difficult decision of leaving one's home for a completely new way to live, being cryptic with pricing is a low probability way to gain a sale. #pricing, #value, and #transparency are frequently missing, so what can we do with THIS information? 📲 If you have a community that is struggling and you would really like to know how the team is doing (relative to the competition), consider working with Senior Source Consulting Group (SSCG). We will conduct a #SWOTAnalysis to dig deep. We will determine which steps your community can take to effectively communicate your unique and compelling story and gain the advantage in your market. Set a time to talk to us: ⬇ ⬇ ⬇ https://lnkd.in/eP7t-tM Amy McKinley #beatthemarket #mysteryshop #seniorliving #gaintheadvantage #competitiveadvantage #positioning

We bring profits to the company when the price elasticity of demand is greater than unity. when the demand is elastic we get profits on slight discounts offered . For unit elastic and in-elastic situationsyou get a loss