Brands and users can't use social media platforms the same way. And not just from a legal standpoint. Popular plus-size creator Samyra has over 2m followers on TikTok eagerly watching her hunt for styles that fit her in stores. But retail brands don't tend to carry plus sizes in stores, often only carrying plus sizes online or not at all. So when Samyra found that the popular retail brand Hollister Co. used one of her sounds to promote their newest line of Snoopy PJs... (A sound from a video Samyra created shaming retail for overusing the cartoon on plus-sized clothing) She was rightfully annoyed. By using Samyra's sound to promote their newest product -- Hollister, a brand known for rejecting the notion of size inclusivity -- ran right into her point. So before you hop on a trend behind a brand account, consider this: ❶ The origins and context of a trend or sound matter. Not only should you be citing (tagging, ref line, etc.) when you can, but you should also ensure you're not using a trend in a harmful way. ❷ Just because it's on social media doesn't mean it's fair game. Sometimes trends and sounds have real-life cultural, historical, or societal contexts that brands should not reinterpret and then profit from. ❸ How you'll handle mistakes Consider how your brand will handle those mistakes in ethical (and equally as public) ways. P.S. Poor Snoopy is catching a ton of strays as a result of this conflict smh.
we need to be nimble but also understand the historical context of any trending sound or video
Not as currently designed.
Saw this unfold on Samyra’s feed, and it took me right back to similar situations with previous brand clients and the need to do damage control. I’m curious to see how this plays out for her. Brands, if you’re planning to use a creator’s sound, get documented permission and/or compensate them especially if you intend to boost the content with paid media. You’re not a regular user; even if the app’s T&Cs allow it without legal consequences, the ethical and reputational risks are real. Just No 🤦🏾♀️ Also, there is a huge need to ensure teams/leaders are made up of people who genuinely love, study, and engage on social and know the creator space. I could have told you the origin of this sound, the premise of Samyra’s entire platform, and the risks and rewards of using her content for the brand in a heartbeat. This was an avoidable fail and I hope they take it as a lesson learned to refine their social tactics because #1 creators are empowered more than ever and #2 they have become more educated about their worth. Glad to see this convo finding its way to LinkedIn!
It always surprises me when this happens. When I worked in SMM, we always needed the creator's permission to use their content, images, etc. Stealing from creators was a big no-no without proper credit and bad manners for future collaborations. This was when people would repost content on IG and claim it as their own, and the community would call them out. Who on the Hollister team gave the green light for this without considering the social impact? Good creative leadership respects creators.
They deserve this reality check and i sincerely hope this video makes it up to senior leadership
Omg, good for her on calling them out. I can’t believe they just casually used that without trying to get permission. I guess that’s common these days but at least do a little research first…
Awesome post! This situation with Samyra and Hollister really drives home a key point for brands: it’s super important to understand the context behind trends. It’s not just about hopping on what’s popular; it’s about doing it thoughtfully and respectfully. Brands need to make sure they’re not using trends in a way that goes against their message or pushes people away. And having a plan for how to handle mistakes publicly and ethically can really help keep that trust intact.
OMG this is such a fascinating case study and a bit tone blind because they definitely should have researched the sound origin first
This is such an insightful post! It's crucial for brands to understand the context and origins of trends to avoid missteps and foster genuine inclusivity.
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1moI wonder if she’s planning to take legal action if they don’t or?