Tammy Eshleman, M.S. Ed.’s Post

This gets my wheels moving in my mind...immediately I am wondering about the onboarding process and training strategy for call center agents. Healthcare is complex and it's a language of its own and add to it the life and death nature. I can imagine a root cause analysis is being done but would not be surprised if there are updates made to the training strategy. #healthcare #quality #patientsafety #training #callcenter

Amazon's One Medical faces scrutiny over call center practices

Amazon's One Medical faces scrutiny over call center practices

beckershospitalreview.com

To view or add a comment, sign in

Explore topics