TechDoQuest’s Post

Hi Everyone, #urgenthiring Job Role: Customer Care Executive Location: Delhi (On-site) Responsibilities: • Serve as the primary point of contact for customers via phone, email, chat, and social media platforms. • Respond promptly to customer inquiries and resolve issues efficiently and courteously. • Provide accurate information about products, services, pricing, and promotions. • Handle customer complaints and escalations with empathy and professionalism, aiming for swift resolution and customer satisfaction. • Document all customer interactions and transactions accurately in the CRM system. • Identify and escalate complex issues to the appropriate department for further assistance. • Proactively follow up with customers to ensure their concerns have been addressed and they are satisfied with the resolution. • Collaborate with other team members to improve processes and procedures for enhancing the overall customer experience. • Stay updated on company policies, procedures, and product knowledge to provide accurate and up-to-date information to customers. • Assist with other administrative tasks and projects as needed. Anyone interested can DM me. #customercare #urgenthiring #immediatehiring #delhi #customersupport #customerengagement #customerrealation #interaction

Hiring for Director of Customer Success for SaaS based Company

Title: Support Desk Associate Location: Shivaji Nagar, Pune Mode: Work from Office Experience: 0-3 years Work Timings: Monday to Saturday with Alternate Saturdays off Job Description: As a Repos Support Desk Associate, you will serve as the primary point of contact for various inquiries and concerns from customers, potential candidates, and other stakeholders. Your role involves effectively addressing these inquiries, providing information, and taking necessary actions to ensure a positive outcome. Your responsibilities include: Act as the primary contact point for all incoming inquiries, including but not limited to customer calls, product inquiries, candidate queries regarding open roles, and other concerns. Efficiently manage and address inquiries from various sources, ensuring timely and accurate responses. Gather relevant information and assess the nature of each inquiry to determine appropriate actions and resolutions. Register all logs, issues, concerns, complaints, and calls on the support desk register, maintaining comprehensive records of all interactions. Collaborate with relevant stakeholders or departments to address inquiries and resolve issues effectively. Follow up with internal stakeholders or departments to ensure timely resolution and maintain proper closure Turnaround Time (TAT). Provide regular updates and reports on the nature and frequency of inquiries to help identify trends and areas for improvement. Contact customers, candidates, or other stakeholders for feedback and reviews to continuously enhance service quality and satisfaction. Skills Required: Excellent communication skills, both verbal and written, to effectively interact with a diverse range of stakeholders. Strong problem-solving skills to assess inquiries and determine appropriate actions or resolutions. Patience, tact, and empathy to handle inquiries and concerns professionally and courteously. Ability to prioritize and manage multiple inquiries simultaneously while maintaining attention to detail. Basic computer skills for data entry, report generation, and using relevant software tools. This role offers an exciting opportunity to engage with various stakeholders, address inquiries, and contribute to enhancing overall customer and stakeholder satisfaction. If you are a motivated individual with a passion for customer service and possess the necessary skills, we encourage you to apply. Interested and eligible individuals to apply on abrar.shaikh@reposenergy.com along with updated resume, current CTC and notice period details. Repos Energy : Fuelling Possibilities Anit Katiyar Violet Anthony #jobopportunity #jobopening #supportdesk #communication #opportunity #hiring #requirement

Location: Mumbai

Did you know that a career in customer support can transform your life? - Mastering communication skills that will serve you everywhere - Developing discipline and punctuality in your work - Gaining a global perspective through interactions with international clients - Learning and growing with each customer interaction - Building a strong foundation for a stable and growing career And, let's not forget the perks! - Cab service for a hassle-free commute - Competitive salary to match your skills - A dynamic work atmosphere that fosters growth Join our team in mumbai with top multinational companies and discover the power of customer support! Send me a message on 9137781656 or comment below with your resume and intro. #CustomerSupport #CareerGrowth #CommunicationSkills #StabilityAndGrowth"

Good opportunity

https://lnkd.in/gRsQiFgj Position- Customer Care executive Experience- 0-2 Years Educational Qualification- Graduate Location- Greater Noida Salary- 20000 Key skills- Customer services, Customer support, Customer relationship management, CCE, Job Description Respond to complaints from customers & give after-sales support when requested. Coordinate sales team by managing schedules, filing important documents and communicating relevant information. Handling customer queries & assisting sales team accordingly. Calling prospective clients for product knowledge. Converting potential leads into client. Addressing clients' uncertainties, grievances, and suggestions on time. Noting important details of each conversation. Communicating verbal acceptances of offers to our sales team for closing.

We are Hiring!! #CustomerSupportExecutive If you are an enthusiastic individual who wants to thrive in a fast paced startup environment, consider applying. Role: Customer Support Executive Experience: 3 + Years Location: Bangalore, Indiranagar (WFO) Immediate Joiners Preferred ONLY Here's the Job Description for your reference: EXCITED ABOUT YOUR TASKS? ● Guide new customers through the onboarding process, ensuring a smooth transition and successful setup. ● Conduct training sessions to educate customers on product features, best practices, and how to maximize value. ● Regularly review customer health metrics (e.g., usage data, support tickets) to identify accounts that need attention. ● Proactively reach out to address potential issues before they impact customer satisfaction ● Build and maintain strong, trust-based relationships with customer contacts, understanding their business needs and objectives. ● Schedule regular check-ins with customers to discuss goals, usage, and to gather feedback. ● Act as the liaison between the customer and internal teams (e.g., support, product) to ensure customer issues are resolved. ● Escalate and prioritize urgent issues, ensuring a timely resolution and keeping customers updated on progress ● Conduct quarterly or bi-annual business reviews with customers, showcasing the value achieved and discussing any new goals or needs. ● Share usage insights and success stories to demonstrate product value and reinforce the customer's ROI. ● Collaborate with the sales team to identify upsell and cross-sell opportunities. ● Prepare renewal strategies, addressing any potential risks early to secure contract renewals ● Gather customer feedback on product performance, suggesting improvements to product and service teams. ● Represent customer needs and voice in internal discussions, advocating for their requirements to influence product development. ● Maintain accurate and up-to-date records of customer interactions, health metrics, and account status in the CRM. ● Provide weekly updates and status reports to the team, highlighting key account activities and any potential challenges. WHAT WILL YOU NEED TO SUCCEED? ● Bachelor’s degree in Business, Marketing, or related field. ● 3+ years of experience in customer success, account management, or a related field. ● Strong communication and interpersonal skills with the ability to build trust. ● Analytical skills to interpret data and identify customer health indicators. ● Customer-centric mindset with a proactive approach to solving challenges. ● Experience with CRM software and customer success platforms is preferred. SOUNDS PERFECT FOR YOU? If you find this opportunity a perfect fit for you, share your CV at anjali.bose@incruiter.com #CustomerSupportExecutive #ImmediateHiring #Startup #CRM #ClientAccountManagement #CustomerSuccess #Bangalore #WFO

Smart N Team is Hiring Sales Representatives to join our Team  Experience: 2-3 years in a relevant field Job Type: Full Time  Salary: Market Competitive + Short & Long Term Benefits Timings: 09:00 AM to 06:00 PM Location : Jayanagar , Bangalore About the role: · Be the first point of contact for new business prospects and determine the next steps for moving each prospect forward. · Maintain a self-starter attitude while creating outreach strategies for new lead generation methods. · Anticipate needs by studying services and conducting market research to identify new leads. · Support the sales teams on outbound strategies and lead generating efforts. · Monitor and attend meetings with prospects while handling the introductions and follow-up with account reps. · Establish active communication and engagement with prospects to create new leads and sales openings. Skills Required: Identify and pursue new sales opportunities through various channels, including cold calling, networking, and referrals. Build and maintain strong relationships with existing and potential clients to ensure customer satisfaction and loyalty. Present and demonstrate products or services to clients, highlighting key features and benefits to meet their needs. Maintain accurate and up-to-date records of sales activities, customer interactions, and sales performance metrics in the CRM system. Address customer inquiries, concerns, and complaints promptly and professionally to maintain high levels of customer satisfaction. If you are interested,Please share resume for the below email id info@smartnacademy.com or Smartntechnologies@gmail.com #Sales #SalesRepresentative #SalesLeadership #SalesTips #SalesSuccess #SalesGrowth #SalesPerformance #SalesMotivation #SalesCoaching #SalesStrategy #B2BSales #TechSales #RetailSales #SoftwareSales #MedicalSales #EnterpriseSales #RealEstateSales #InsideSales #OutboundSales #FieldSales #BusinessDevelopment #LeadGeneration #ClientEngagement #CustomerSuccess #SalesNetworking #Partnerships #ClientRelationships #SalesProspecting #BuildingRelationships #SalesLeadership # #PersonalBranding #SalesCareer #CareerDevelopment #SalesTraining #SalesInfluencer #ProfessionalGrowth #LeadershipDevelopment #SalesMentor #SalesTalent #CareerSuccess

Connect - Shatakshi Shukla Job title –  Retention Specialist Job location – Delhi Industry – Personal Care Exp – 3Years+   Responsibilities :- Develop and Implement Strategies: Create and manage marketing campaigns aimed at improving customer retention across multiple channels such as email, direct mail, and in-app messaging. Analyze Customer Data: Identify trends and opportunities for improving retention rates by analyzing customer data. Collaborate with Teams: Work with cross-functional teams including sales, customer service, and product teams to enhance the overall customer experience. Measure Campaign Effectiveness: Track and report on the performance of retention campaigns to understand their effectiveness and ROI. Customer Engagement: Build and maintain relationships with customers through targeted communication and personalized experiences. Address Customer Churn: Identify and address potential factors that may lead to customer churn and develop strategies to mitigate them. Continuous Improvement: Utilize customer feedback to drive continuous improvement and enhance customer satisfaction. Interested Candidate can share cv at shatakshi@mnrsolutions.in #RetentionSpecialist #CustomerRetention #ClientRetention #CustomerSuccess #CustomerLoyalty #ChurnReduction #RetentionStrategies #CustomerEngagement #CRM #CustomerExperience #ClientSuccess #Renewals #CustomerSatisfaction #RelationshipManagement #CustomerFeedback #RetentionMarketing #RetentionPrograms #RetentionJobs #CustomerSupport #ClientRelationship