TMG’s Post

Day 2: Time for #CX tip #2 A brand needs to deliver on the brand promise, consistently. That's a 3 point agenda:- 1. Be very clear & specific on what is your brand promise? In a world where point of parity matters for an industry, your point of differentiation is very critical to stand out from the crowd. So focus on being clear on your promise. 2. Step 1 done? Check. Now focus on how comprehensively, in an easy to understand language can you communicate your brand promise to your customers. Remember no jargons & stand by what you offer. 3. Customers understand & accept a one of incidence when you can't deliver on your brand promise- but the key word is on a one off miss. For instance in your digital offering, a one off downtime or digital outrage might be overlooked, but a more frequent one- isn't about delivering on brand promise! So to win trust of your customers, deliver consistently on your brand promise. Thats what you are good at, thats your brand's purpose to exist. Companies can achieve customer experience excellence and delight customers by delivering on their promises. #brand #promise #brandpromise #strategy #customer #trust

#Blog - Discover how a unified brand identity can be achieved through streamlined menus in our latest blog. Explore strategies to enhance customer experience and brand consistency. Check out the full article for insightful tips and expert advice! Read more: https://lnkd.in/gR6MFWRe - #Efficiency #Menus #CulinaryDigital

While brand building often falls on marketers' shoulders, it is the responsibility of the entire organisation to deliver a consistent brand experience in every customer interaction to reinforce the brand. #BrandConsistencySoftware #BrandComplianceManagement #BrandGovernance #BrandQuantum #BrandMail #BrandOffice

Why do we focus on negative feedback so much? Having a successful CX program is not all about fixing problems. #cx #marketing https://bit.ly/cx_program

Enhance your brand's impact with CapturePPG's customer experience strategies. With brand awareness research, ensure your marketing efforts are reaching and speaking to your complete footprint. Build loyalty and trust. Explore at https://lnkd.in/eGnMDhDi. #CustomerExperience #CX #CustomerService #CustomerSatisfaction #ClientEngagement #CustomerSuccess #UserExperience #CustomerJourney #ServiceExcellence #CustomerFeedback #CustomerLoyalty #CustomerRetention #BrandExperience #CustomerCentric #CustomerInsights #CustomerServiceExcellence #ServiceRecovery #VoiceOfTheCustomer #CustomerVoice #CXMeasurement

I read this article over coffee - I am a firm believer in this. Not just as a CX designer, but also as a customer - my tree guy, Barber, doctors.. not picked for price.. but how they perform/serve. All the marketing hype in the world will only get you so far- your CX teams (and solutions) have to succeed in the mission- https://lnkd.in/exHc3Td2 Let's discuss.

If measuring Customer Experience is part of your role, this Masterclass is for you! Click the link below to join. Looking forward to seeing you there! #cx #cxmetrics #customerexperience

Delivering digital excellence is the baseline. To truly lead, brands need a blend of efficiency, agility, and a customer-first mindset. Grab a free copy: https://lnkd.in/gHPA5yji #cx #digitaltransformation

Choosing the right CX vendor is more than just features—it's about partnership and trust. Learn from Sarah Lubbe what makes a CX vendor right for your business. Read more in our latest article! #CX #BusinessStrategy https://bit.ly/4dLbuAV

Our upcoming Masterclass: What is the perfect CX metric for your organisation, is this Wednesday! If you haven't done so already register to not miss out on this important topic! 🗓️ 23rd October @ 12 pm (Irish/UK Time) Register here: https://hubs.la/Q02V3lX30 During the masterclass, we will help you identify the perfect CX metric approach for your own unique business needs. #cx #cxmetrics #cxmasterclass