The Austin Company of UK Ltd’s Post

Can’t help but listen to this and reflect on how Timpson Group were the highest rated in our latest Customer Satisfaction Index at the Institute of Customer Service - so much of what he says at the outset is true of what we saw in our research into consistent top performers over recent years. If you care for people, they will care back. And customers will feel the difference. So much of what companies aspire to in terms of customer satisfaction is dependent on their own people. Get the employee experience right. Listen to them, not just your customers. Your people speak both languages - your corporate speak, and the real language of customers. No company will succeed without giving their people a supportive and good place to work where they feel valued. You can’t fake it - you need to actually commit to it. And customers can tell. (In our recent research, when we asked about the impact of reputation, the top reasons that customers will trust you or take their business elsewhere, depends on how you treat people, not just customers, but your own people too.) Had a great chat with the customer care leaders at Persimmon Homes today on this topic - and they get it. I hope more companies wake up to this. Good luck to James Timpson!

It's very rare that British people praise themselves as a nation or pause to recognise what we have actually achieved. That's probably a good thing. We constantly try and improve and never really see the end game. That's because frequently we were the pioneers brave enough to make the first mistakes in key globally impacting moments such as the modern democratic system, the creation of law as a protector of common people and the modern industrial age. We started all three but they were never perfect from the start and never will be as people evolve and learn about humanity. This takes time. I feel comfortable we are now developing a second chamber comprised of experts within their field. The House of Commons is the elected chamber and as with all of us, could do with the rigours of expert scrutiny over the legislation they produce as the people we've elected to do so. We have plenty on our own plates without having to be responsible for running the country as well so we must learn to trust the people we elect but also participate in the election process as much as possible when we have the opportunity. The system is not rigged and the conspiracy theorists come and go. We do and we CAN change governments when we need to. I've yet to hear credible alternatives What has evolved today is the cumulation of huge efforts of brave people who've marched the length of the UK to get workers rights, been killed by horses to improve suffrage or gone to the gallows with tremendous dignity in the hope that real justice will emerge. We continue to pioneer and I predict this evolution in the House of Lords will spread in time, as many of our ideas have done in the past. We can be quietly and briefly proud but never complacent. The work continues and will always do so.

🎥🎥Best video of the summer so far - so worth watching. James Timpson is a brilliant CEO, has built a great business where culture matters and knows why treating people well and valuing them leads to business success. He is also passionate about a cause and cares about making an impact. A brilliant speech as the new Minister for Prisons, Parole and Probation. He talks about Trust and kindness being vital traits of leadership. I couldn’t agree more. Fantastic to see great entrepreneurs with great values and vision in politics. A refreshing change. Made my day James! #entrepreneurs #growthmindset #empatheticleadership #inclusiveculture

This is wonderful. Lessons for anyone in any kind of leadership role, regardless of politics. An excellent appointment and one in which we must all surely have some hope for eventual impact and improvement. Would highly recommend his book ‘The Happy Index: Lessons in upside down management’ if you have not already read it. #leadershiplessons #leadingwithkindness #thehappyindex

Utilize every tool in your toolbelt----vote!

James Timpson explains the importance of caring companies especially with prisoners who have recently been released. He explains that up to 80% yes 80%, may reoffend however, with the right tools, support and a change we can rebuild someone's life. People are far less likely to reoffend if they are gradually reintegrated to society, during that time they can earn a living income to save for their release - thus reducing the burden on the tax payer. In addition those on ROTL (Release on Temporary Licence) will pay up to 40% of their wages to victims charities as well as paying National Insurance and Tax. In the words of James Timpson it's a win win. #care #support #rehabilitation #prison #esg #csr #secondchance

Such a great speech 👏 Values based leadership should be at the heart of every organisation.

Everybody deserves an opportunity to rehabilitate..a sense of purpose is achieved through work which aids in the prevention of re-offending. What an excellent leader who speaks from experience and is an advocate for second chances..and is head of a solution focused, empathetic company. Excited for the times ahead “Approximately 10% of our workforce is made up of people who have criminal convictions. We believe in giving people a second chance. We don't judge people on what they have done in the past, preferring instead to focus on what they can do in the future.” (The Timpson Foundation) We at Primus Consulting Services CIC (PCS) Consulting Services and Digital Twin Skills Academy CIC are firm believer’s in rehabilitation. Dr Bola Abisogun OBE (Hon DUniv, Hon MBA) Alex Lubbock Peter Rimmer IJ Samuel Department for Work and Pensions (DWP) Ministry of Justice UK #rehabilitation #Second chances #Solutionfocussed #Hiddentalentpool #Youngpeople #50+ #Newbeginnings

Looking forward to seeing what positive changes he brings to enable ALL people, no matter that the offence they were convicted of, to get work. If this is something you would like to know more about, then get in touch and we can have a chat. #inclusivehiring #diversityandinclusion #fairchances #criminaljustice #businessforgood

What a powerful first speech. “…I learned a lot about leadership and responsibility. That trust and kindness are vital traits to me as a leader. As CEO, I learned that if people are happy in their jobs, feel valued, trusted and cared for, they will perform day in, day out…” Fully of empathy, common sense and positivity. A lesson in #leadership