The Broadmoor’s Post

Goodness, a world away, a lifetime ago – but oh what an experience to learn and analyse the ecosystem of an outstanding customer experience provider. From back of house, through the service line to front of house and the systems and procedures in between – I feel lucky to have had a taste of this glorious playground and how each and every touch-point can create a memorable moment! I remember writing a report about my time at Gleneagles – a study requirement to complete your practical. Not only was it reflective on my personal learnings there, but it was an observation about an ecosystem of care. Care for their customers, staff, the environment and wider community. Gleneagles operational excellence was wrapped around their total quality management in practice, with a focus on continuous improvement. ISO qualified and committed to the very best standards, yet relaxed, welcoming, warm and well, glorious! These foundations are still invaluable to formulating true human-led CX today. Blending technology, storytelling, service design and culture. Invaluable parts to a wholistic CX ecosystem, no matter your seniority or skill set. I still can't recommend enough how hospitality experience can inform and enrich real-time understanding of real customer needs, empathy, emotion, pressure and expectations in the flesh. If you want to explore more about their commitment today, check out their impact here for a taste of how they define their glorious: gleneagles.com/our-impact What a legacy to own 100 years on - here's to 100 more! 🙏 👏🥂🍾🦅🚂💨⛳️

Local Art in Hospitality: A Pictorial Fusion of Culture and Creativity - https://lnkd.in/dEDnfwC3

#UKpropertynews - Anfield Stadium and Beatles Museum named Top UK Venues! Anfield Stadium, home of Liverpool Football Club, was named ‘Best UK Landmark’, and The Beatles Story’ was crowned ‘Best UK Museum’ at the 'Remarkable Venue Awards'. The city’s tourism sector and economy have had a massive boost in recent years, and this announcement is excellent news for property investors in the region, especially those in the serviced accommodation sector. To learn more about how this could affect the property market, click on the link below! 🔗 - https://bit.ly/40Ff4sG #rwinvest #remarkablevenueawards #propertyinvestment #liverpooltourism

Here's to another successful Latino Hotel Association Annual Conference. If you are there make sure you go the Brokerage & Legal Perspective Panel where Dorraine Lallani will be moderating!

𝐖𝐡𝐚𝐭 𝐭𝐨 𝐂𝐨𝐧𝐬𝐢𝐝𝐞𝐫 𝐖𝐡𝐞𝐧 𝐂𝐡𝐨𝐨𝐬𝐢𝐧𝐠 𝐚 𝐁𝐢𝐫𝐭𝐡𝐝𝐚𝐲 𝐏𝐚𝐫𝐭𝐲 𝐕𝐞𝐧𝐮𝐞? Choosing the right venue is one of the most important steps in planning a memorable #birthday party. The venue sets the tone for the celebration and ensures that guests are comfortable and entertained. With so many options available, from intimate spaces to large banquet halls, finding the perfect #birthday party venue can seem overwhelming. In this guide, we’ll explore key factors to consider when selecting the ideal location for your celebration. https://shorturl.at/PVRxY

Mikko Ketovuori is the author of Socionomics: How Social Mood Shapes Society. I had the opportunity to read the original Finnish Language version and the recently published English copy is updated to current events and just as thought provoking. https://lnkd.in/gx7eq9hG I, like many others, saw the drivers of our happiness or dissatisfaction as being events that corralled social mood. Socionomics disagrees and sees that it is social mood that creates the events. These are often multi-year cycles. My own interpretation is that just as societies look to break away from the past, the past, harking back to traditional ‘values’, grabs our attention; we long for things that were core to the lives of our parents and grandparents. One example of this is the 2012 London Olympics. A time of welcome, of reaching out. Four years later the UK voted to leave the EU, the fear of the ‘other’ overwhelming our openness. Why does Russia repeat, again and again, border expansion? Fear of the other along with a whimsical belief that the world should bow to its power. Markets do the same. House prices, share prices, commodities. Part of Mikko’s thesis dovetails with the works of Robert Prechter and his firm, Elliott Wave International - Global Market Analysts will be joining Mikko in London on April 24th. If you’re interested in joining us please do come back to me.

Everyone talks about CTV in the Adtech industry but is it really the future? Our daily time spend is on Mobile devices because our Mobile device follows us anywhere we are and this is not going to change anytime soon- Mobile is all about Vertical Video comsumption driven by Social platforms so I fully agree with IAB forecast “Vertical Video will overtake CTV sooner than expected” and award winning “Storylines” created by SeenThis will only accelerate this trend reproducing the same immersive full screen Vertical Video experience but on the Open Web using existing Social assets. Are you ready for surfing this huge wave? Come and join us @Cannes lions to discuss this and shape together the future of adtech 🚀

Everyone talks about CTV in the Adtech industry but is it really the future? Our daily time spend is on Mobile devices because our Mobile device follows us anywhere we are and this is not going to change anytime soon. Mobile is all about Vertical Video consumption driven by Social platforms so I fully agree with IAB forecast “Vertical Video will overtake CTV sooner than expected” and award winning “Storylines” created by SeenThis will only accelerate this trend reproducing the same immersive full screen Vertical Video experience but on the Open Web using existing Social assets. Are you ready to surf this huge wave? Come and join us at Cannes Lions to discuss this and shape together the future of adtech 🚀 and sign up for the official SeenThis soiree at Cannes Lions with our partner #LaFrenchConnexion introducing the launch of our award winning & game changer “full screen vertical video” experience “Storylines”🥂🎉🚀 🗓 June 18th at 6.30 pm 📍 Croisette Beach Hotel, Cannes Don't forget to RSVP soon to secure your spot. RSVP Link: https://lnkd.in/eFqUcF65 We can't wait to see you in Cannes! #CannesLions2024 #TheSeenThisSoirée #LaFrenchConnexion #reinventingvideoadvertising #verticalvideo #nextgenerationpublisherexperience Infos Pierre de Grandmaison / Jean-Robert MAMIN / Pascal Cübb

An encouraging statement today from the Council Leader: "The Fringe alone listed a record 3,919 productions this year – featuring performers from no fewer than 50 countries. We mustn’t forget, however, just how important the tourist industry is to our city, generating £2.7bn of visitor spend each year, and creating and sustaining well over 30,000 jobs. The festivals alone support 7,000 jobs, contributing £407m to the local economy. Beyond that, of course, it affords us, as residents, the choice of restaurants, bars and other attractions that simply wouldn’t exist otherwise. The ongoing health and success of our festivals also underlines just how important culture is to our residents, as well as our visitors, reinforcing Edinburgh’s - and Scotland’s – reputation on the world stage. That’s exactly why I’m calling on the Scottish Government to urgently set out their plans for long-term investment in our culture sector." Cllr Cammy Day, Leader of the City of Edinburgh Council (Leaders Report), 20 August 2024 #VisitorEconomy #Tourism #Events #Edinburgh #EdinburghFestivals

Why Choose Heritage Venues for your Wedding Ceremony? 💍 Here's a little write up on why you may consider choosing heritage sites like ours as your wedding venue! Read more - https://lnkd.in/epsWGPGK