The Cheesecake Factory’s Post

🌟 New Beginnings, New Team, Shared Goals! 🌟 Thrilled to step into my role as Restaurant Manager at Tim Hortons! Today marks the start of a journey where setting expectations, sharing experiences, and building a collaborative, growth-focused environment will be key. On Day 1, it’s about asking and listening as much as teaching. I’ve found that understanding what each team member expects from me and from our shared experience helps us all get aligned from the start. After all, a team succeeds best when everyone knows they’re supported and valued. I'm also sharing my experiences from years in the industry—what’s worked, what hasn’t, and the lessons I've picked up. Training isn’t just about skills; it’s about building confidence and creating trust in our shared purpose. Looking forward to fostering a space where every team member feels empowered to bring their best. Here’s to fresh starts and high standards! 🍁☕ #NewBeginnings #TeamBuilding #Training #HospitalityIndustry #TimHortons #Leadership

If your margins are thinning and are in need of a way to lean on actionable customer data to drive operational efficiency - let’s chat in Scottsdale @ RLC!

🌟 A Call to Action for Restaurant Leaders 🇬🇧 In the challenging times following Brexit and the COVID-19 pandemic, our industry has faced unprecedented change. Many skilled waiters, the heart and soul of our service, have transitioned to new careers, leaving a noticeable gap in our teams. As restaurant managers and owners, it's crucial that we recognize the shifting landscape and the impact it has had on our staff. We've lost valuable team members, but this also presents us with a unique opportunity to refocus and strengthen our approach to leadership. Now more than ever, we need to SUPPORT, INSPIRE, and DEVELOP the next generation of service professionals. It's not just about managing, it's about being true leaders who cultivate an environment of growth, patience, and excellence. We must lead by example, showing empathy and understanding, and investing in the development of our teams. Let's commit to being the change we want to see in the industry. By nurturing and valuing the talent within our establishments, we can set a new standard for service and teamwork. Together, we can ensure a prosperous future for our restaurants and create a welcoming, exceptional dining experience for all our guests. This is our moment to shine and to show the world the strength and resilience of our industry. Let's rise to the occasion. #HospitalityLeaders #RestaurantManagement #ServiceExcellence #TeamDevelopment #InspiringHospitality #FutureOfService #LeadershipMatters #EmpowermentInService

Menu and price optimization is our jam. Ted Babcock is at #RLC and happy to discuss #restaurant #pricing and #menuengineering

Let's be honest, pretty much everyone loves a catered work lunch & Chick-fil-A Restaurants did not disappoint during my recent leadership workshop. I have a rule: when food arrives, we automatically pause to eat — because we all know everyone wants to chow down rather than listen to me when the enticing aroma starts to fill the air! As the meal was being set up, I met Cam, a Chick-fil-A employee, whose name tag read "Team Lead." I mentioned, "I know Chick-fil-A offers leadership training" to which he enthusiastically replied, "Yes, we do! It's not just about the chicken. Our job is to spread kindness." This brief interaction was a pointed reminder that our work is more than just a job. It's about using our roles to make a positive impact on others. It's more than chicken & special sauce, it's making an effort to leave your personal mark of kindness & influence on those around you.

Don't miss out on this exciting opportunity! Come join us at the Restaurant Leadership Conference on April 16th at 1:45PM for a special session featuring Grimaldi's Pizzeria Director of Marketing, Pam Brock-Nedwetzky, and Paytronix Chief Revenue Officer, Charles Gray! 🍕🎉 Discover how Grimaldi's Pizzeria leveled up their loyalty program and gained insights into the highs and lows of rebuilding a legacy guest engagement program. 🔍 Dive deep into strategic initiatives implemented by Grimaldi's to enhance their VIP Club experience. 💡 Learn the math behind developing a profitable loyalty program. 🤝 Ensure guest buy-in when evolving consumer-driven programs. 📱 Explore the incorporation of new technologies, like personalized marketing and automated feedback loops. 👥 Learn how to create a more intimate and rewarding customer experience. Don't miss out on this must-attend session! See you there.

Success is not always about money or prestige. Sometimes it's about the experiences and connections we make. As a mentor in the hospitality industry, I emphasize the importance of emotional intelligence, community building, and mental health. Prioritize joy and connection over short-lived accolades. Ask yourself, what experience is next for you? Let's inspire lives beyond careers. P.S. Please repost if you find this useful♻️ If you'd like to bulletproof your culinary leadership brigade, reduce your turnover, and optimize your staff's efficiency, let's chat @ https://lnkd.in/eN5kRErv ============================== If you're catchin' what I'm pitchin', then, ✔️Follow me, Adam Lamb ✔️Hammer the 🔔in my profile to follow my content ✔️Join 2K other chefs ready to take charge of their career path. Subscribe to our weekly newsletter; the link is in the first comment below. #chef #cheflife #chefcareer #culinary #culinarycareer #careersuccess

Day 3: Let's go Restaurant Leadership. The restaurant space is going through tremendous changes that require agile leadership and strategy. Informa Connect NEON #Restaurantleadership #rlc2024 #rlc #neon #digitalsignage #customerexperience

Designed by restaurant industry experts, the Certified Restaurant Supervisor (#CRS) #credential teaches you #leadership skills, #costcontrol, quality assurance, and so much more. Get started today at servsuccess.com/crs. #restaurant #restaurantindustry #training #foodtraining #foodsafety #servsafe #foodindustry #skill #turnover #employeetraining

Yesterday, I had the privilege of bringing in a special guest speaker for my leadership team - Bill Gross, a friend and the General Manager of the AAA Five 💎Diamond resort, The Lodge at Torrey Pines. This world-renowned resort under the executive leadership of my friend, Robert Gleason, is known for its exceptional service. Bill’s invaluable service lessons and insights left us inspired. Here are some key quotes: 1️⃣ If someone cannot muster a smile in the interview, they may not be able to do it in their job. 2️⃣ Service is just the technical delivery of a product, hospitality is how you make them feel. It doesn’t cost more to make people feel good. 3️⃣ Our team is trained to do the difficult immediately. For the impossible, just give us a few more minutes. Bill’s insights engaged our team and reinforces that true excellence in service isn’t just about the tasks—it’s about crafting memorable experiences and fostering a culture of hospitality. Excited to see how our team will incorporate these principles into our work Scripps Health. #GettingToYes #GPTW #Leadership #Hospitality #ServiceExcellence #CustomerExperience #LeadershipDevelopment