the ENTERTAINER’s Post

❌ 😮 No-show diners are costing hospitality venues thousands in lost revenue - £3,621 on average in 2023 Find out more key findings from our latest industry report and what you can do to stop no-shows. https://lnkd.in/eiUQ4My8 #BeyondTheBooking #HospitalityTrends

Does your hotel make incremental revenue from your FO team cross selling? Top tip for GSA’s at your hotel - “Know your local area like an expert” Set up a referral partnership with local operators – What can the guest enjoy and see while they are in the area ie festivals, fetes, unique shops, farms, markets etc Use the local attractions to promote guests to stay longer #ProductKnowledge #HospitalityTip

Planning a weekend away, a holiday, or a spa day? 👀 It's common to pay upfront for flights, theatre tickets, or car rentals. And now, with the changes in the hospitality industry, upfront payments for restaurants, hotels, and spas are becoming more common 🙌 No-shows and last-minute cancellations have a huge impact on businesses, costing the hospitality industry millions every day 📉 At TRYBE, we understand the challenges and have put together industry advice to help your business deal with the no-show epidemic 👇 https://lnkd.in/eMTHU7J4 #HospitalityIndustry #Cancellations #SpaTrends

HOSPITALITY AND LEISURE GO SUPERSONIC 🎸 Full disclosure: I was one of the lucky ones who managed to get tickets for the Gallagher brothers reunion tour next year. I saw Oasis when they were together the first time round, and Noel and Liam separately on numerous occasions so it is fair to say I am very excited to see them back together next year. However, it’s not just my interest that has been piqued. The Caterer are reporting that the hospitality and leisure sector saw a 5.1% uplift in September compared to the 3.8% year on year growth seen in August with ticket sales for the Oasis reunion tour next summer playing a massive part in this. Of course this increase was also helped by the huge debacle around dynamic ticketing pricing for the shows. That being said, I am sure just like with the Taylor Swift tour this year, when it comes to the shows next year (along with stadium tours from Dua Lipa, Coldplay and Bruce Springsteen) there will be a huge boost the British economy, particularly in the hospitality sector. What can the music and touring scene muster so that the hospitality and leisure bounce continues in 2026 and what can these sectors do to harness it further? Johnny Marr has already ruled out a Smiths reunion so count that one out. Some Might Say that the UK hospitality sector is in the middle of a Champagne Supernova, let’s hope the next few months do not Bring It On Down …. 😀 Did you manage to get tickets to see Oasis or were you caught in Ticketmaster’s never ending queue? #hospitality #leisure #property

Start selling the experience and not the product..

How can you tackle no-shows? 🚫 Did you know that no-shows have become a significant concern across the hospitality industry. According to a recent study by The Hospitality Professionals Association (HOSPA), the number of customers failing to honour their bookings in pubs, bars, and restaurants has more than doubled since September 2022, accounting for approximately 12% of customers. The same report also revealed that no-shows are costing the sector £17.59 billion in revenue losses every year. We’re here to help you navigate this challenge with actionable strategies to minimise the impact of no-shows and ensure you make the most of every booking. Discover more below! 👇 #hospitality #noshows #data #technology #hospitalitytech

"The show must go on" ✨ Stephanie Pinto, Vice President of Sales, shares some of her top tips for getting the most out of working with the entertainment industry in the latest article from The Hotel Magazine. Read it here: https://lnkd.in/ecfTmq4Y #aimbridge #entertainment #hospitalityindustry

As a provider of DJs & events to the hospitality sector, we often focus on selling more than just equipment or venues – we sell experiences. In the world of hospitality, it's not just about the physical space or the tools we provide; it's about creating memorable moments and unforgettable experiences for our guests. Whether it's a luxurious hotel stay, a fine dining experience, or a special event, we understand that what truly sets us apart is the way we make our guests feel. By prioritising the experience we offer, we go beyond the transactional aspect of selling equipment or venues. We aim to create a lasting impression, evoke emotions, and build connections with our guests. It's about crafting a story, curating every detail, and ensuring that every interaction leaves a positive impact. At the core of our DJ & events business is the belief that we create moments that matter. It's about going above and beyond to exceed expectations and create a sense of delight and wonder. We understand that in today's competitive landscape, selling experiences is what truly differentiates us and keeps our guests coming back for more. So, the next time you think about hospitality providers, remember that we are not just selling equipment or venues – we are selling experiences that leave a lasting impression. Join us in creating moments that matter and let's elevate the art of providing great events together. #Hospitality #Experiences #MomentsThatMatter #CustomerExperience #EventsprofsUK #CustomerService #EventsUK #UKWeddings #CorporateEvents #Weddings www.nightlights.co.uk

A credit card company using its leverage over who can sit down at a restaurant is the next step in segmenting customers based on how much they are able or willing to spend, hospitality experts say. Credit card companies such as Amex are increasingly dangling exclusive perks in hospitality and leisure for their cardholders, such as pre-sale tickets for concerts and access to airport lounges. A credit card company using its leverage over who can sit down at a restaurant is the next step in segmenting customers based on how much they are able or willing to spend, hospitality experts say.

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