Lemon Tree Hotels’ Post

How to book a hotel room in English

From spa treatments to language classes, discover what 12,000+ travelers say are the top priorities for their on-site hotel experiences. Learn more in SiteMinder’s Changing Traveller Report 2025: bit.ly/4f37RHt #SiteMinder #ChangingTravellerReport

It’s always fun seeing my name (spelled incorrectly at times😄) in our guest reviews at Hotel Tahiti Benin. We are closing the 2024 year strong, with an above average guest rating of (8.2) and a total of 324 reviews on Booking.com. No matter what the industry, there is no better feeling than knowing you have made a positive impact on someone’s life! #hotelmanagement #beninrepublic #cotonou

🎥 Why This Video Is a Must-Watch for PreSales Professionals This video nails a crucial truth in PreSales: feature-function selling is not enough. 🚫 Your demo isn't just about showcasing what your product does. It's about creating an emotional connection that resonates and sticks. Storytelling is the game-changer, turning features into solutions that feel personal, relevant, and memorable. 🧩 How to Deliver Memorable Demos That Win Deals To transform your demos into unforgettable experiences, follow these proven strategies: 🎬 Start With a Relatable Story Why: Stories tap into emotions, helping your audience see themselves in the solution. How: Share real-world success stories of clients who faced similar challenges and achieved results using your product. 🖼️ Paint a Picture with Visuals Why: The brain processes visuals 60,000x faster than text. Use images, diagrams, and workflows that resonate with the client's challenges. How: Use mockups or simulations that mirror their current environment and show your solution in action. 🧠 Engage the Limbic System Why: Emotional triggers are key to decision-making. How: Tailor your demo to align with buyer personas. Address their fears (e.g., risk of inaction) and aspirations (e.g., achieving growth). 🎯 Tell-Show-Tell Technique Why: A structured approach keeps your audience focused and ensures clarity. How: Tell: Introduce the feature with a clear problem-solution statement. Show: Demonstrate the feature in action with scenarios they relate to. Tell: Recap how it delivers tangible value to their business. 🎤 Anticipate and Address Questions Why: Addressing concerns builds confidence and credibility. How: Prepare answers for common objections and ask the audience what’s on their mind. 🚀 End With a Vision Why: People remember the last thing you say. Make it impactful. How: Summarize the demo with a value close. Highlight how your solution can transform their future and meet their strategic goals. 🌟 Key Takeaways for PreSales Pros ✅ It’s Not About Features. It’s About Their Story: Map your demo to the client’s pain points, workflows, and objectives. ✅ Use Emotion as a Lever: Trigger emotional connections through relatable scenarios and solutions. ✅ Practice Until It’s Flawless: Rehearse in realistic conditions to ensure smooth delivery. Your Demo’s Mission: Show your product as the bridge between their challenges and aspirations. ✨ Remember, great demos don’t sell products.They sell futures.

The Hotel Indigo Brussels ensures a consistent level of guest experience with a training on service excellence.   ✅ How to have more empathy & emotional connections with your guests? ✅ How to make a positive impact at every touch point on the guest’s journey? ✅ How to engage with the right wording in the process of upselling?    The team has walked in their guests shoes. They have identified the key touch points, the high points and points of improvement along the guest journey in the hotel.   ✅ Feelings: how is your first impression upon arrival and all along your way to the reception and to your room? How is your moment of departure?   ✅ Greeting, engaging & connecting: which attitude, gestures and words really matter?   ✅ Using the right words and the correct sentences contributes to creating better human connections.   The team concludes that the main benefits of the training are:   ✅ It has practical value and it is immediately actionable. ✅ We have learned how to better engage & connect with our guests to create authentic moments. ✅ Together we are more united to focus on one objective: continuously improve the guest experience. Bravo to the team, under the leadership of Elena Drozd Hotel Indigo Brussels City. Hotel Indigo Pandox #serviceexcellence #training #emotionalconnections #empathy #fivestarservice #learning

The Crucial Role of #LanguageDiversity in Global Hospitality Success "In today's interconnected world, the hospitality industry stands at the forefront of globalization. As hotels, resorts, and restaurants cater to an increasingly diverse clientele, the need for language diversity has never been more pronounced. This article delves into the critical role that language diversity plays in the success of global hospitality, arguing that it is not merely an added value but a fundamental necessity." Read more: https://ow.ly/YZSK50QZwtG via Hospitality Net #GlobalHospitality #Hospitality #HospitalityIndustry

Discover how e-invoice streamlines hotel operations, cuts costs, and enhances efficiency, all while ensuring compliance with Malaysian regulations https://hubs.ly/Q02pWyBr0 🚀💡 #e-invoice #hotelbusiness #hotelmanagementsystem

We are back for season 15 of the accommodation show, and to kick it off you are in for a treat! I’m thrilled to bring back Les Morgan, COO of Sudima Hotels (HIND Management), for another forward-thinking conversation on our show. Having Les on previously to discuss inflation and preparation strategies ahead of the curve made a huge impact on a lot of you (I received your emails about it). When I called Les to invite him back, he was in Singapore, accompanying NZ Prime Minister Christopher Luxon on an international trade delegation—an exciting backdrop to our preparations for this episode! Now we've reconvened to delve into the future of hotels, travel, and strategic foresight in planning. Les and I explore the connections between employee satisfaction and guest experiences, alongside the broader economic influences shaping our industry. Whether you’re running a cosy B&B or a sprawling hotel chain, understanding these dynamics is crucial for steering your business towards success, particularly in challenging times. We discuss the importance of maintaining a sharp focus on staff training and retention, which directly enhances operational efficiency and customer satisfaction amidst wider economic fluctuations such as inflation and interest rates. What you will learn from this episode: 🛎️ The pivotal role of staff retention in enhancing guest satisfaction. 📈 How current economic trends like inflation and interest rates are reshaping the accommodation landscape. 🌍 Strategies for effectively marketing your accommodation globally. 🏆 The benefits of implementing sustainable practices in building your brand’s reputation. 🌟 Leveraging international trade opportunities to boost business growth. 💡 The significance of diversity and inclusion in cultivating a successful team environment. 🤝 Encouraging a culture of innovation within your accommodation business. Les Morgan’s role as the COO of Hind Management has positioned him as a trailblazer in the hospitality industry. With a portfolio that includes approximately $400m in hospitality assets and the leadership of the acclaimed Sudima Hotels, Les blends global insights with local expertise. His accolades, such as New Zealand’s Supreme Tourism accolade in 2019 and multiple leadership awards, underscore his profound impact on our sector. His international experience and board positions enrich his deep understanding of the dynamics shaping hospitality today. This conversation is not just a reflection on current industry standards but a forward-looking dialogue about positioning your business for success in a competitive market. If you aim to refine your operational tactics, comprehend the economic forces at play, or inspire a culture of excellence in your accommodation business, this episode will provide valuable insights. https://lnkd.in/g6jKzE3B

Error can happen anytime but we at Tripees give our 100% to solve the problem asap, that’s why we say “Travel with ease” that’s Tripees. #customerexperience #customerfirst #customercentricity #customerappreciation #Tripees

Hotels can capture a share of the total guest spend, even when it happens off-property, by selling experiences and activities. Think about it: leisure travelers often spend more on experiences than accommodation, and even business travelers are increasingly seeking out unique experiences during their downtime. By partnering with experience providers, hotels can offer guests a curated selection of activities and tours, earning commission on each booking. This approach not only boosts your bottom line, but also enhances the guest experience by helping them discover hidden gems and make the most of their stay. It's a win-win!