The PC Support Group - Award-Winning Business IT, Telecoms and Cyber-Security Support’s Post

What can businesses learn from the CrowdStrike chaos? I've got plenty to say on this one. The good - and the bad. There are definite lessons for businesses and directors to learn from this. The impact has been massive. https://lnkd.in/enRuP4pd

The Largest IT Outage in History Took Place on Friday Due to a Crowdstrike Update. Here's How the CEO Is Responding. https://lnkd.in/ggF7yDVA #emailmarketing #digitalmarketingstrategist #realestatebusiness #digitalmarketingservices #womenentrepreneurs #socialmediamanagement #digitalmarketing #strivingforgreatness #bigbusiness #socialentrepreneurs #smallbusiness #contentmarketing #functionalmedicine #selfpublishedauthor #businesscoach

Very insightful article by Dan Bigman. The CrowdStrike outage impact has rippled around the globe, disrupting business of all shapes and sizes. Even though this wasn't a deliberate attack, stuff happens! And this one was a major screwup! Boards need to be paying attention and asking questions of management as clearly articulated in this article. #businessresilience #businessinterruption #corporategovernence #boardofdirectors

I love how you can basically bring the United States to a screeching halt and all you need to do is issue a South Park level "We're sorry..." apology and offer $10 vouchers (that don't work). As a public company, investors should do all they can to force out the current leadership because this is just appalling behavior. Side note - it also looks like there are indications Crowdstrike has fudged some numbers/plays fast-and-loose with certain financial definitions. https://lnkd.in/gwnrsdw4 https://lnkd.in/gB4-8RNW #crowdstrike #it #itfailure #corporateapology #corporateprofits

Canceled flights, massive refunds. People driving across the country, people stranded. Offices at a standstill. The recent CrowdStrike crash was a disaster, but like so many calamities it was exacerbated by poor or non-existent response planning. With more reliance on technology there is an increase in potential failure. This is an inherent aspect of machines of any kind. But with better, cheaper, and more accessible technology, our abilities to respond to such failures is also dramatically increased. This Fast Company article is a reassuring and poignant reminder of the obligation we have as business leaders to our organizations, and our customers, to gird ourselves against the worst by leveraging automation, communications, and security software. https://lnkd.in/eknKSYiv

🤷🏼♀️ Q: When is it okay in a crisis to STOP apologising? @GeorgeKurtz CrowdStrike's CEO was a little late to the party when blue screens ruined his NASDAQ bull run, but he and his exec team have been falling over themselves in contrition ever since. This is as it should be, don't get me wrong. Kurtz gave an exemplary apology: "Valued Customers and Partners, I want to sincerely apologize directly to all of you for today’s outage. All of CrowdStrike understands the gravity and impact of the situation..." The lawyers have obviously stepped into the shadows, given it's proven that acting like a decent human - being a true leader that is - in a crisis reduces the reputation wrecking ball impact that denial, tip-toeing around honesty to avoid liability, and silence wreak: ⬇ Loss of customers & new customers (NRR) ⬇ Loss of investors' money and access to new investors' capital ⬇ Loss of current and future team talent ⬆ Fines and exposure to large-scale litigation ⬆ A thousand paper cuts of media coverage for up to years to come ... But when is it okay to stop? To move on? 🦉 A: When the people you've hurt say it's okay to stop. And not before. You'll glean that through your continuous conversations with the harmed stakeholders. Business As Usual is a long way off, and "reading your post-crisis room" is the most critical job of a CEO. For smaller, less resourced companies, an incident of this impact this would kill their business. Probably not so with CrowdStrike for a multitude of reasons, starting with the perilous interconnectedness of software and under-regulated technology behemoths, but I reckon CrowdStrike's market guidance for the next quarter and beyond will nosedived, don't you? Any thoughts to share? #reputationrisk #crisisleadership# #outage #crisiscommunication #reputationrisksoftware Ready4CyberCrisis