The President Brussels Hotel’s Post

How to maintain front office quality as a guardian of hospitality...

How many of you dislike waiting in line to check in at a hotel and wish the process could be faster? I believe there is room for improvement, especially in today's fast-paced world. Drawing from my background in hospitality and front office management, I often found myself overwhelmed with administrative duties, causing me to occasionally neglect my primary responsibility of customer service. This issue, in my view, is prevalent among many hotel professionals. #Hospitality #FrontOffice #CustomerService #HotelIndustry #chicostay

🌟 Empowering the Front Desk: On Request Room Number Selection 🌟 At Hotelverse, we believe in giving power back to where it belongs—the front desk! 🛎️ We understand how crucial it is for receptionists to have control over room assignments, especially when guests request specific rooms. 🏨 That's why we've designed our system to work on requests for specific room numbers. The decision is always in the hands of the receptionist, who can choose whether to accept or decline the request. ✅ The result? An impressive 92% of the assignments are for the same requested room, leading to happier guests 😃 and more efficient inventory management. 📊 Happy receptionists, happy guests, optimized operations—it's a win-win-win! 🎉 #Hospitality #HotelManagement #GuestExperience #HotelTech #Hotelverse

The video shares all the correct dos and don'ts while you are talking over the telephone whether to an outside guest or people working in different departments,inter-departmental coordination and communication. As a front office personnel you are required to possess the required etiquettes and manners while handling telephone calls by maintaining your composure, posture, voice and tone modulation,we should not sit while talking over the telephone,we should not talk by putting our mouth closer to the telephone, we should not chew something while talking and most importantly wish according to the time and pick and cut the call after three seconds ...not immediately and not late than that ..proud of Divya Namdev for uploading this video! #frontoffice #hotelmanagement #hotel #hospitality #hospitalitymanagement #hospitalityindustry #housekeeping #receptionist #ihm #tourism #food #besthmcollege #chef #education #hotels #hotelmanagementcourses #career #hotelmanagementschool #hotelmanagementcollege #students #admission #management #hoteltraining #kitchencourses #frontofficecourses #iihm #careertalk

Navigating the Front Office: The Heart of Hospitality 🏨💼 The front office shapes every guest’s experience from start to finish—it's truly the heartbeat of any hotel! 🌟 From creating first impressions and solving issues to multitasking, upselling, and managing emergencies, the front desk team plays a pivotal role. It's where skills and service meet to create memorable stays, drive guest loyalty, and boost hotel revenue. 🤝✨ Check out my latest blog post for a quick dive into what makes front office work so dynamic and rewarding! 👉 What’s one unforgettable front office experience you’ve had as a guest or team member? Share in the comments! 👇 #HospitalityIndustry #FrontOffice #GuestExperience #HotelManagement #CustomerService #HotelLife #TravelIndustry #HospitalityCareers Blog Link: https://lnkd.in/gps2vdgv

Reception Duties and Front-Desk Management: Tip: Transform the front desk into a gateway of efficiency and hospitality. Action: Master the art of reception duties, greeting visitors with professionalism and managing front-desk tasks with finesse. It's like being the welcoming face and efficient heartbeat of the office. #FrontDeskHero #FirstImpressions #ReceptionExcellence

Inter-relationship between Housekeeping and Front Office Department is crucial for a seamless guest experience. Collaboration in two key areas is vital: 🔹 **Always Clean Rooms**: Prioritizing expected arrivals and stay overs ensures rooms are hotel-standard ready. 🔹 **Satisfy Special Guest Needs**: Meeting special requests promptly enhances guest satisfaction. 🧹 **Cleaning and Inspection Process**: Room status dictates Housekeeping's effort and staffing needs. Sequential room cleaning—expected arrivals, stay overs, then vacant rooms—optimizes efficiency. Daily communication with the reservation department is key for scheduling the right staff. 🤝 **Front Office Collaboration**: Real-time room status updates to Front Office prevent guest delays. Efficient communication between departments ensures guest rooms are promptly ready. Maximizing room maids' cleaning time is essential for a smooth operation. #HospitalityIndustry #GuestExperience #Collaboration #Efficiency #Housekeeping #FrontOffice #collaboration #information #knowledge

The number of housekeepers is absolutely crucial to the business and to the cleanliness. You must have one housekeeper per eight to ten rooms ; maximum is 10 and the most efficient is eight. Remember having not enough housekeepers makes the room dirty and not to the highest standard clean and Make the time of waiting a guest for a Rome longer. Remember the actual sellers of your rooms in hotel are the housekeepers not the receptions.

Here are some front office operations quotes for the hospitality industry: 1. "The front office is the mirror of the hotel, reflecting the quality of service and hospitality offered to our guests." 2. "A warm welcome is the first step to a memorable stay." 3. "Check-in is not just a process, it's the start of a personalized experience." 4. "The front desk is the heart of the hotel, where every guest interaction matters." 5. "Efficient front office operations are the key to unlocking exceptional guest satisfaction." 6. "A smile at the front desk can make all the difference in a guest's day." 7. "Streamlined processes and attention to detail ensure a seamless guest experience." 8. "The front office team is the face of the hotel, delivering hospitality with every interaction." 9. "Personalized service begins with a warm welcome and a willingness to exceed expectations." 10. "In the front office, every guest interaction is an opportunity to create loyalty and memories." Feel free to use these quotes to motivate your front office team or display them in your hotel lobby to emphasize the importance of exceptional guest service! That is Front Office operations: The nerve centre of the hotel industry 🏩 #iihmGoa

Streamlining Service 📈 Enhancing Front Desk Operations for Unforgettable Guest Experiences 🌐🔑 #hospitalityindustry #efficiency #guestsatisfaction #hotelmanagement #hoteliers #administration #frontoffice