Toni Land, MBA, BSN, CPXP, LCC is doing incredible work in healthcare, and her expertise as an exceptional trainer and leader shines through in everything she does. Her deep knowledge and commitment to supporting both patients and the dedicated professionals who provide direct care are truly inspiring. This video is a perfect example of her thoughtful approach to training and improving patient outcomes. I highly encourage you to take a moment to watch this video. Toni delves into the new HCAHPS question on patient rest and offers valuable insights into how and why this question was added. She also provides practical solutions for creating healing environments that enable the critically needed rest patients require to heal. This is a must-watch if you're unaware of the change to HCAHPS coming in 2025 or unsure how to help your teams understand the why and how behind it.
Public Speaker | President & CXO Landing Exceptional Experiences We partner with organizations to build cultures that improve patient experience measures and Leapfrog Hospital Safety Grade.
🎥 𝖭𝖾𝗐 𝖵𝗂𝖽𝖾𝗈 𝖠𝗅𝖾𝗋𝗍 🎥 𝙏𝙤𝙣𝙞𝙏𝙞𝙢𝙚: 𝙎𝙬𝙚𝙚𝙩 𝘿𝙧𝙚𝙖𝙢𝙨 𝙤𝙧 𝙎𝙡𝙚𝙚𝙥𝙡𝙚𝙨𝙨 𝙉𝙞𝙜𝙝𝙩𝙨? || 𝙀𝙭𝙥𝙡𝙤𝙧𝙞𝙣𝙜 𝙍𝙚𝙨𝙩 & 𝙃𝘾𝘼𝙃𝙋𝙎 𝖩𝗈𝗂𝗇 𝗁𝗈𝗌𝗍 𝖳𝗈𝗇𝗂 𝖫𝖺𝗇𝖽 𝖺𝗌 𝗐𝖾 𝖾𝗑𝗉𝗅𝗈𝗋𝖾 𝖺 𝖼𝗋𝗂𝗍𝗂𝖼𝖺𝗅 𝗊𝗎𝖾𝗌𝗍𝗂𝗈𝗇 𝖿𝗋𝗈𝗆 𝗍𝗁𝖾 𝗎𝗉𝖽𝖺𝗍𝖾𝖽 𝖧𝖢𝖠𝖧𝖯𝖲 𝗌𝗎𝗋𝗏𝖾𝗒: "𝖣𝗎𝗋𝗂𝗇𝗀 𝗒𝗈𝗎𝗋 𝗁𝗈𝗌𝗉𝗂𝗍𝖺𝗅 𝗌𝗍𝖺𝗒, 𝖽𝗂𝖽 𝗒𝗈𝗎 𝗀𝖾𝗍 𝖺𝗌 𝗆𝗎𝖼𝗁 𝗋𝖾𝗌𝗍 𝖺𝗌 𝗒𝗈𝗎 𝗇𝖾𝖾𝖽𝖾𝖽?"💤 𝖨𝗇 𝗍𝗁𝗂𝗌 𝖾𝗉𝗂𝗌𝗈𝖽𝖾, 𝗐𝖾 𝖽𝗂𝗌𝖼𝗎𝗌𝗌 𝗐𝗁𝗒 𝗋𝖾𝗌𝗍 𝗂𝗌 𝖼𝗋𝗎𝖼𝗂𝖺𝗅 𝖿𝗈𝗋 𝗉𝖺𝗍𝗂𝖾𝗇𝗍 𝗋𝖾𝖼𝗈𝗏𝖾𝗋𝗒, 𝗁𝗈𝗐 𝗂𝗍 𝖼𝖺𝗇 𝖻𝖾𝗇𝖾𝖿𝗂𝗍 𝗈𝗎𝗋 𝗍𝖾𝖺𝗆 𝗆𝖾𝗆𝖻𝖾𝗋𝗌, 𝖺𝗇𝖽 𝗁𝗈𝗐 𝗂𝗍 𝖼𝖺𝗇 𝗉𝗈𝗌𝗂𝗍𝗂𝗏𝖾𝗅𝗒 𝗂𝗆𝗉𝖺𝖼𝗍 𝗍𝗁𝖾 𝗈𝗋𝗀𝖺𝗇𝗂𝗓𝖺𝗍𝗂𝗈𝗇. 𝐂𝐥𝐢𝐜𝐤 𝐭𝐡𝐞 𝐥𝐢𝐧𝐤 𝐛𝐞𝐥𝐨𝐰 𝐭𝐨 𝗪𝗮𝘁𝗰𝗵, 𝗖𝗼𝗺𝗺𝗲𝗻𝘁, 𝗟𝗶𝗸𝗲, 𝗦𝘂𝗯𝘀𝗰𝗿𝗶𝗯𝗲, 𝗮𝗻𝗱 𝗦𝗵𝗮𝗿𝗲! https://lnkd.in/eChTYpYW #patientexperience #humanexperience #nurses #healthcare #patientsafety #verbalabuse #rest #sleep #HCAHPS #nursesonlinkedin #cpxp #cno
Public Speaker | President & CXO Landing Exceptional Experiences We partner with organizations to build cultures that improve patient experience measures and Leapfrog Hospital Safety Grade.
2moThanks so much for the endorsement! It’s important to help our teams understand the “why” and what’s in it for them, their patients & families and the organization.