The Reputation Lab’s Post

What's your biggest challenge in managing your hotel's online reputation? Share your insights below! From handling negative reviews to staying on top of trends, we want to hear from you! #HotelReputation #FeedbackWelcome

Reviews can be colourful...But are they painting the full picture? Don't let unpredictable reviews catch you off guard! With GuestRevu's award-winning online reputation management and guest feedback software, you can stay in the loop and take control of your online reputation. Don't miss a beat—discover the power of GuestRevu today! Plus, with our GuestRevu LITE option, it's absolutely FREE. Learn more: www.guestrevu.com #GuestRevu #OnlineReputationManagement #GuestFeedback #HospitalityExcellence #HotelTechnology #HospitalitySoftware #GuestReviews #HotelManagement #HotelTechnology #HosptialitySoftware

🏨 Recently attended an event and booked my room directly with the hotel via a booking form. 📝 Check-in process – the usual please sign here and here.. my full name was spelled wrong, departure date was wrong, amount of people staying wrong, my email was missing (and I was not asked to provide one). Essentially, all the data about my stay was inaccurate. We keep talking about the importance of Book Direct but let's be honest, if I had booked my room via the "forBidden.com" website the data collected would probably be more accurate 🫣 Regardless of the source, the fact is, overlooking data opportunities diminishes valuable insights. And as we discuss OTAs holding data hostage, let's not forget the importance of our own data accuracy📊 After Net Affinity Revenue Summit, few people have reached out to me asking about #revenuemanagement systems. My advice💡 "Whatever you do , make sure you using every opportunity to capture good quality data; then have a good system to compile the data collected , and most importantly.. give your Revenue Manager time to analyze and translate the data into powerful insights" 📈💰 #DataQuality #HotelIndustry #revenuemanagement #bookdirect #RevenueEverywhere

Nowadays, your hotel's online reputation is everything! Imagine this: potential guests navigating the digital landscape, trusting online reviews and ratings to pick their perfect stay. It's not just important; it's absolutely critical for hotels to take charge of their online reputation game. Online Reputation Management (ORM) tools are here to help you improve your digital presence. Ever wondered what happens when ORM tools are neglected? Take a look at this real-life scenario: A hotel overlooked the power of ORM, ignoring negative reviews and failing to address guest concerns promptly. The result? A declining online reputation dissuaded potential guests and a tarnished brand image. A valuable lesson in the importance of ORM tools! Now, we want to hear from you! Have you or your colleagues faced challenges due to a lack of ORM tools? How did you overcome these obstacles? Share your experiences in the comments below! Let's learn from each other and level up our digital game together! ⬇ #exely #onlinereputation #HotelTech

The Power of Positive Online Reviews: Guaranteed Removals has helped thousands of businesses from various industries improve their online reputation. Learn how a popular hotel chain reclaimed their online presence by showcasing their strengths and generating authentic online reviews. https://zurl.co/xntX . . . #reviews #googlereviews #defamation #slander #guaranteedremovals #cyberbulling #reputationmanagement #reviewmanagement #google #badreviews #smallbusiness #businesses

It's the most, wonderful time, of the year!! OK, maybe not but it is the budgeting time of the year so I just wanted to remind my connections that you should include Reviews4you in your budget if you want: ⭐ A 100% response rate to your online guest reviews ⭐⭐ Increased visibility on booking portals and search engines ⭐⭐⭐ To increase your revenue ⭐⭐⭐⭐ To protect/improve your online reputation ⭐⭐⭐⭐⭐ To save your teams time and from being overwhelmed with work ⭐⭐⭐⭐⭐⭐ Have the peace of mind that all our clients have - that your review management is being professionally and effectively taken care of whilst you focus on other key areas of your business. Feel free to get in touch if you would like more information - joanne@reviews4you.com Reviews4you - The Reputation Builders helping hotels and restaurants to turn their reviews into revenue ✅

Are you selling your hotel as more expensive? Make sure your website doesn’t drop the ball. Connor DeLaney from IMPACT explains that mixed signals aren’t just confusing—they’re a deal-breaker. 👎 Here's how to avoid it: ↳ 𝐂𝐥𝐚𝐫𝐢𝐭𝐲: Your website and marketing materials should speak the same language—clearly. ↳ 𝐂𝐨𝐧𝐬𝐢𝐬𝐭𝐞𝐧𝐜𝐲: Your sales team must echo what’s online. Mixed messages = lost trust. ↳ 𝐓𝐫𝐮𝐬𝐭: Align every detail to win over your customers. Would you be ready to elevate your game? Dive deeper into our latest article. Click in the comments 👇 . . . #hotelsales #hotelmarketing #hotelrevenue #hospitalitysocialselling 

Perfect example of why guest data collection is basic yet so crucial. If you want to know how to collect your guest data seamlessly and grow your guest database, KAI Hotel Solutions is here to help.

Reputation Management 101: The Basics for Hospitality Newbies 🌱 New to Hospitality? Welcome! Let’s start with something simple but crucial: reputation management. Imagine your business as a garden. 🌻 The reviews and feedback you receive are the seeds that can help it grow—or weeds that can choke it. Here’s how it works: Monitoring: Keep an eye on what’s being said about your business online. Responding: Address both praise and criticism quickly and professionally. Improving: Use feedback to make your services even better. Start small, and watch your reputation blossom! #ReputationManagement101 #NewToHospitality #LearningTheBasics #HotelMarketing #CustomerFeedback #ReputationDoneRight #Reviews #HotelReviews #HotelMarketing #ReputationInsights #ReviewResponse #BusinessImpact #GuestSatisfaction #HospitalityBeginners